Identity Verification

[#1]

Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".

[#2]

I can't apply to jobs/send proposals because of this pop up notification on my account that reads:

'Action required: Verify your identity to resume activity on Upwork. Get started >'

Another thing to note is that I haven't log into my account for about 2 years. But I successfully logged in 24 hours ago and I had no issues logging in. But the account is not functioning as it should. So I am in need assistance. Please any help/advice would be really appreciated. 

Thank you!

[#3]

Click on Get started and follow the steps to verify your identity. You won't be able to apply to jobs until this is done and approved.

[#4]

Thank you Sophia. Unfortunately, everytime I click 'get started' I get an error message. See image below:
And when I click "See public view" on my profile. I get another error message as well. Please see second image below:

[#5]

Hi Uzochukwu,

Thank you for your message. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#6]

Thank you Ronna for your response. Like I said in my other reply to Sophia, everytime I click 'get started' I get an error message. And when I click on ""See public view" on my profile I also get another error message. At this point, I am not sure what exactly I can do. It makes me want to conlclude that my account has other issues that needs to be solved. Please any futher advice would be very much appreciated.

[#7]

Hi Today again i have verified my id. still not approved. before one time it has been rejected. But why it is rejecting i don't know. Could you please help me. I have fuilfill all criteria.  

[#8]

Hi Rafiqul,

Thank you for your message. I checked and see that your account has been verified. Please try to reload your page or log out then log back in. Let us know if you need further assistance. 

[#9]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

[#10]

i just got hired for the first time and the client want to hire me again for another job but she complain that my profile is no longer avilable please fix this before i loose a client 

[#11]

You need to fix this by following the instructions.

[#12]

Hi Aslam,

Thank you for your message and for the screenshot. I'd like to share that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#13]

My upwork verified name has my first and last name only. My Government issued ID card includes my middle name. Will this be an issue when verifying the account and also getting payments?

[#14]

Hi Winifred,

Thank you for your message. If your name on Upwork doesn't match the name on your government ID, please contact support for our team to review this further. 

I'd like to clarify that your verified name must match the name on any bank accounts or payment methods you intend to use, including any middle names, family names, or special characters. You must be listed as an account holder or authorized signer on the chosen account, or be able to demonstrate that you are authorized by the business to do so. You can learn more by visiting these helpful pages:

- Verify your identity

- Bank Account or Payment Method Under Different Name

[#15]

Hello Stacy,

I am sorry to learn about the trouble you are experiencing when trying to verify your identity. I checked and see that you are already in correspondence with our team on your support ticket. It appears that they have provided instructions on how to resolve the issue.  If you need furter assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[#16]

Hello everyone! How can I make verification in upwork if my verification documents and my current country differ each other?

[#17]

Hi Alexander,

It’s usually best if your documents match your physical location. However, we totally understand that sometimes you might have an ID from a different country while living elsewhere. If that’s the case, we’ll just add a little extra step to verify your location. You can update your profile country to match your ID or upload a document showing that you live in the country listed on your profile. Feel free to visit this helpful article to learn more. 

[#18]

Hello, I have received an email to re-verify my location, i already sent two diffrent documents
one is the recipt of temprery resident permit since im in the process of renewing my residence permit which take few weeks to get the new one
second document is a formal letter of university enrolment with QR code on the bottom which proves its validity 
I also can send my expired residence permit 
The place i stay is in my fathers name i can also provide that and my fathers name is indicated in my passport
please help me get reverified so i can concentrate on my work and deliver my best to the customer.
Thank you upwork team

[#19]

Hi Parsa,

Thank you for sharing your concern. Upon checking, if your current country location does not match the details on your ID, you can upload an alternative document matching your profile country here. You can learn more by visiting this helpful page. 

[#20]

Hi Ronna
My current location is Azerbaijan which is same as my profile location
i have already uploaded two difrent documents,

-Azerbaijan state university enrolment papers 

-Recipt of my temporary residency permit from Azerbaijan (my new card will come in 3 weeks)
**Edited for Community Guidelines**

**Edited for Community Guidelines**

[#21]

Hello Parsa,

Thank you for following up. I am stepping in for Ronna. I have shared your report with our team, and we are happy to let you know that your documents have been accepted and that the ID Verification badge is now visible on your profile. 

[#22]

Hello,

I am experiencing the same issue. I have been using Upwork for years to manage my business, taking on both hiring and software roles. Today, I received an email regarding account verification and submitted my documents, which are currently pending.

This situation is unusual for me. I have several active contracts and need to post new job roles to keep my company on schedule.

I would appreciate any assistance you can provide to resolve this matter as quickly as possible.

Thank you!

[#23]

Hi Samuel,

Thank you for your message. I checked and see that you currently have a support ticket about the issue. Our support team is currently investigating the issue and will contact you directly through the ticket to provide assistance.

[#24]

Hi im trying to verify my account but the camera is still not recognizing any id ive put up with. Tried using 2 valid ids and it still wont go through is there anybody that can help me finish this please. I cant move past this

[#25]

Hello Betric,

Thank you for reaching out. I am sorry to learn about the trouble you encountered while trying to go through the verification process. I checked, and it looks like this is due to the submitted documents being rejected. It seems that you need to submit alternate documents. You can complete the ID Verification process through this page. Feel free to check this helpful article for more information about acceptable documents.