Sep 2, 2023 03:06:10 AM Edited Sep 14, 2023 11:55:03 PM by Andrea G
Hi Team,
Today I got my Identity Verification tab in my settings, I have a few questions: -
Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?
Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?
Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration
Let me know your thoughts on it.
Solved! Go to Solution.
Sep 2, 2023 07:26:41 AM Edited Mar 15, 2024 07:54:32 PM by Andrea G
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Jan 2, 2024 12:56:40 AM by Mahmoud E
Hi Joanne,
I am from Egypt, but I do not have a passport, so I put in my government identity card, but it is in Arabic, and the name of my upwork account is in English. What can I do?
Jan 2, 2024 04:52:30 AM by Joanne P
Hi Mahmoud,
So long as you followed the instructions on what type of document is acceptable, that should be fine. If the team needs more information to complete the verification process, they will let you know through a notification.
Jan 3, 2024 05:59:29 AM by Rejmaeh Jane O
Hello
I am new in upwork. I complete my profile hundred present but i coudn't do id verification. my profile setting not id verification catlog.can you help me verify my identity.
Jan 3, 2024 07:58:58 AM by Joanne P
Hi Rejmaeh Jane,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Jan 10, 2024 10:34:59 PM by David S
Well 2 days now and the syustem still will not take my live camera to take the ID photo. They have my DL. They have a close up on my profile, and I appear in 3 of the videos on my profile. BUT STILL - I guess I don't really exist!
Shame-Shame
Jan 10, 2024 10:45:22 PM by David S
SOLVED Camera ISSUE
Firefox seemed to be the problem. Swithced to Chrome - OK access - Sefie took and approved!
Jan 13, 2024 09:15:15 AM by Joanne P
Hi Tamba,
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.
Jan 16, 2024 06:26:46 AM by Ramamiharivelo M
Hi Joanne Marie,
This may not have anything to do with it, but I have a small issue with my passport as well. In my country, it is extremely difficult to obtain a passport, so I only have the National Identity Card (CIN) as a reliable form of identification, and of course, others as well, but the most commonly used one here is the CIN. Is there any way to verify my identity based on this?
Thank you in advance.
Jan 16, 2024 07:55:56 AM by Joanne P
Hi Ramamiharivelo,
If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process. In this case, you can use the option to submit a passport to submit your national ID instead.
Jan 17, 2024 01:01:21 AM by Martin R
Hello, Ive been days waiting for my id to be validated, I am sending a new selfie every day because I am not getting my verification. Could someone help me?
Jan 17, 2024 04:47:21 AM by Joanne P
Hi Martin,
It looks like you've already complied with visual verification. Please allow time for the verification team to review it. If they need more information, they will reach out to you directly.
Jan 21, 2024 04:35:00 AM by Akter H
Hi
I haven't got any verification for my ID. Could you please help me to verify. Thank you
Jan 26, 2024 10:51:20 PM by Olumolade A
Hello, I initially used my preferred/abbreviated first name but had to switch to the full version to align with my bank account. My email and the CC on file corroborate this change. How long will it take for this adjustment to be activated?
Jan 28, 2024 05:38:35 AM by Pradeep H
Hi Olumolade,
I see that your name change request is already approved and your full first name is already visible on your Upwork profile. Also, your payment method is already accepted and will be active from Jan 29th 2024. Feel free to message us if you need further assistance.
- Pradeep
Jan 30, 2024 08:52:27 PM by Arjay M
Hi Manzoor,
Please be aware that you need to be 18 years of age and above to utilize the platform. You cannot initiate or undergo the ID Verification if you're underage. Could you please confirm your age so that we can assist you accordingly?
We're looking forward to your response.
Feb 2, 2024 02:42:24 PM by Faiza M
Feb 2, 2024 03:11:08 PM by Luiggi R
Hi there,
Thanks for bringing this to our attention. I noticed that your profile photo isn't a portrait of yourself. Note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check thishelp article for more information about profile pictures and tips on choosing an excellent profile photo.
Regarding your profile name, the same as I explained above applies, your profile name should be your legal name or a name that you go by in real life. I've escalated your case via a support ticket so that one of our agents can assist you directly.
Feb 4, 2024 07:38:05 PM by Faiza M
Thanks for your reply
I have changed my photo to my mothers photo which is also same in my mothers id card but still the same problem the name in this form is not changing even after 1 week and the main problem is i just submitted proposals to clients and i can't see thier replies
Feb 5, 2024 02:02:54 AM by Arjay M
Hi Faiza,
Thank you for your response and confirmation. Please be aware that your ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address. You may want to check this help article for acceptable documents when verifying your ID.
Additionally, I want to reiterate Luiggi's response about how a profile photo works. Your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.)
Please continue to coordinate with the team through the support ticket Luiggi created for you if you need further assistance. They'll gladly help you accordingly.
Feb 3, 2024 02:52:56 PM by Kevin P
Hello
I have been looking for a solution to this "Identification Setting" issue since last year and all of you, moderators, are just telling us one thing; "Just wait." I have completed my profile by providing a specialized profile, employment history, and certifications, and I have also finished the Upwork Academy. Despite submitting numerous proposals, I have not received any responses from clients, which I suspect is due to not having a verification badge on my profile. Additionally, my Connects are running low, which is causing me some concern. I was wondering if you could provide me with specific steps that I can take to obtain the verification setting on my profile. I am finding the current situation a bit unfair and challenging to navigate, so I would appreciate any guidance you can offer.
Thank you for your time and assistance.
Feb 4, 2024 01:12:46 PM by Achmad Q
Hi Joana,
Can you help me identify my verification badge pls?
So, I've waiting for 1 year and I didn't get my identity verification yet on my settings page. What should I do to fill out my Identify verification? I need to fix this problem ASAP for my new project, thanks!
But why do other people only need a few months to get Identify Verification?? What's the problem??