Solved: Identity Verification - Page 30

Andrea G · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

Andrea G · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

Innocent O · ‎11-05-2023

Hi Luiggi,

I have successfully verified my identity. Yet it still keeps prompting me to verify my identity and I still can't hire any freelancer.

Kindly help me look into this and fix it.

Thank you.

Annie Jane B · ‎11-05-2023

Hi Innocent,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Poula A · ‎11-05-2023

Hello there ,

I dont know how to verify my id when there is no option for the national id

in the id verification.

so what should I do?

Thanks.

Annie Jane B · ‎11-05-2023

Hi Poula,

Thank you for reaching out. The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. Please try choosing any on the dropdown list and provide your national ID. In case we need to do further verification, our team will reach out to you via a support ticket with instructions on how you can complete it.

~ AJ

Poula A · ‎11-05-2023

Hello AJ

I have been trying to find National ID card in the dropdown list but it is not there and all I have is passport or visa

I will attach a screenshot

THANKS

Poula A · ‎11-06-2023

Hello

I'm trying to use the search function to find national ID option and it is not there

I'm sorry but I need your help ASAP

THANKS

Prajaya P · ‎11-05-2023

I dont have passport but have other required national id's but it doesnt show other options except passport in document selection.

Annie Jane B · ‎11-05-2023

Hi Prajaya,

Have you tried the search function yet? Kindly type in the type of ID you will use for verification and see if the option will pop up. Feel free to respond to this thread if the issue persists.

~ AJ

Prajaya P · ‎11-05-2023

it doesnot show any suggestion in list as i type the name of id that i have.... it shows only passport

Pradeep H · ‎11-06-2023

Hi Prajaya,

I have followed up with the team handling your request and I was advised that you can click on Passport and then upload other acceptable documents to verify your account.

- Pradeep

Prajaya P · ‎11-06-2023

ok , thank you !!

Poula A · ‎11-06-2023

Hello Pradeep

I have the same problem can I do that too?

thanks

Pradeep H · ‎11-06-2023

Hi Poula,

You can try the same thing. Please make sure you refer to the list of acceptable documents to verify your account and upload only the listed documents to verify your account.

- Pradeep

Poula A · ‎11-06-2023

I appreciated your support the problem was fixed

THANKS

Shehap E · ‎12-14-2023

im the same thing can you help me please

Luiggi R · ‎12-14-2023

Hi Shehap,

Can you please share more information about the issue you're experiencing so we can better assist you?

~ Luiggi

Shehap E · ‎12-14-2023

i can't Identity myself by ID

Pradeep H · ‎12-14-2023

Hi Shehap,

You can choose the available option and upload the available identity document with you. Our team will review and reach out to you if they need additional information.

- Pradeep

Najeeb A · ‎11-05-2023

I'm facing difficulties registering due to the unavailability of Afghanistan in the "Country Issuing ID" options. I aim to utilize my brother's PayPal account for transactions as the payment system isn't accessible in Afghanistan. I'm seeking guidance to work on this platform and provide the necessary documentation to prove my identity.

Thank you for your assistance.

Warm regards,
Najeeb Anwari

Najeeb A · ‎11-05-2023

I also have the same problem. However I can use my brother's payment info who is living in UK.

Arjay M · ‎11-05-2023

Hi Najeeb,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

~ Arjay

Rachelle F · ‎11-05-2023

As a freelancer I'm trying to apply for a job but it won't allow me to push the apply now button. How can I remedy this situation. It's like applying isn't an option

Pradeep H · ‎11-05-2023

Hi Rachelle,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Amalie Frederikke J · ‎11-05-2023

Hey

I have tried summiting my Bank account prof but it said that it wasn't approved. I then tried to summit my WHV Visa as recommend by upwork but that didn't get approved either. (Summited an PDF file for both). This is the only two documents that I have on my stay in NZ as i'm not from here. What should I Do?

Pradeep H · ‎11-06-2023

Hi Amalie,

I see that you're already communicating with the team handling your account via a support ticket and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep