Identity Verification

[5cb59c16]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[NikolaS]

Hi Aymen, 

Could you please try uploading documents again? You can select the document type that is closest to the document you can provide and submit it. 

Additionally, feel free to check out this help article for the list of acceptable documents for verification.

[javier-losa]

I was trying to apply to a job today when Upwork asked to verify my identity. After several tries with the mobile phone, which kept saying that "no face was detected", I finally could finish somehow the process via laptop computer.

However, I could not upload both sides of my ID, and would like to add the missing side. I tried the bot, but it sent me to a non-existing menu option. Then it sent me to place a "ticket", but the page only included "my requests" and I had none, I was trying to place one. 

It seems impossible to connect to a person to explain all this, so maybe this forum can help me

1) how to upload additional documentation for the identity verification process?

2) how can I start a "request" or "ticket"?

3) is there an email to address all our questions? if not, WHY?

[NikolaS]

Hi Javier,

Thank you for reaching out to us. I reached out to the team reviewing your verification and you should now see ID Badge on your account. Let us know if you need further assistance. 

[0ee9bc0a]

i also need help with my visual verification

[ArjayM]

Hi Muhammad Awwal,

I took a closer look at your profile and confirmed that your ID has been verified. You can now see the ID Verified badge on your profile as confirmation. Let us know if you need further assistance.

[53c924fa]

Hello Arjay, my name is Thiago, and I'm also having issues with the verification of my identity. I went through the process of taking a selfie with my face, and so far, Upwork hasn't marked it as completed. Additionally, I've submitted all my details and sent my ID Card (I'm from Brazil, and here the ID Card has two sides; I've been submitting it, but it keeps getting rejected).

[ArjayM]

Hi Thiago,

I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You may check the email from the review team or this this help article for more information about acceptable documents and best practices when submitting your ID for approval.

 
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Let us know if you need further assistance.

[0ee9bc0a]

Hi upwork my visual verification is taking longer than expected and i can't send proposals while it's been verified i need help

[AveryO]

Thank you for your patience, Muhammad.

Your verification should now be complete. 

[8d543d68]

Hi,

I have submitted my government ID 4 months ago to get verified and it's still pending and showing "We're reviewing your ID, which can take up to 1-3 business days". It's been months and I'm even unable to generate a support ticket and chat bot is also not very supportive.
It'll be great if anybody can help.  

Thanks

[66140cb1]

I'm having the same problem, I'm sending my Brazilian ID, which doesn't have any problems and they don't accept it, they claim it's missing information, they ask for the back and it's still not possible to send it.

[66140cb1]

I have been trying to verify my identity for more than 5 days, in numerous ways, with my name with accents and without, Upwork does not accept my identity as I DON'T HAVE ANY TYPE OF PROBLEM WITH IT, this is already causing me anxiety, it depends to continue my work and I will end up losing my job because your system is bad.

[ArjayM]

Hi Janyne,

I'm sorry if you're having difficulties verifying your ID. We sincerely apologize for the inconvenience this may have caused you. However, please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.

 
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.

[66140cb1]

Your system does not accept my voter registration card because it does not contain a photo (in Brazil we do not have a photo of the voter registration card) how will I send another document? Improve your systems, they are

[ArjayM]

Hi Muhammad Adnan,

I've reached out to the team handling the review and submitted a follow-up on the status of your ID Verification. One of the team members emailed you with more information and instructions on completing the verification. Please refer to your email or the ticket linked to your case here for more details.

[66140cb1]

Arjay, And my situation, can you help or not?

[e65a719b]

Hi, so am getting this error on my profile "Action required: Verify your identity to continue winning jobs on Upwork. Verify your identity". I read the instructions and it said I can use a Driving licence to verify my identification, when I try to upload the ID, there are only 2 options namely "Passport" and "Passport Diplomatic". Seeing as my Passport expired this year I just I selected "Passport" anyway to upload a Driving licence but it was rejected. I have tried to create a ticket, but it has proved impossible. Please help me on how I can pass this stage.

Thanks

[ArjayM]

Hi Roosevelt,

I'm sorry if you're having difficulties verifying your ID. If the system is rejecting it, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. 

 
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.

[e65a719b]

I'll try again with perhaps a National ID

[7ee34826]

I've been uploading my national id card for verification but I'm seeing "unsupported type of id" please what is wrong with my id card 

[brunotchuisse]

Hi Aliyu,

Don't publish your identity card like that.

I advise you to delete it.

[JoanneP]

Hi Aliyu Muhammad,

I checked your account and it looks like our verification team reached out to you with more information. You can access the ticket here. 

[5880bc12]

My video verification has been approved, and I have already subscribed to the Plus membership. However, I am still unable to submit a proposal because my ID verification has not been completed.

I am a China Freelancer. I submit the ID card of the Chinese government without an English name or Chinese pinyin.
At the same time, I gave myself the English name dylan, which is not reflected in my Chinese ID card.

This proposal is highly suitable for me, and time is running out. Is there any way to expedite the ID verification process? I initially submitted my Chinese ID card. Would it be better if I switch to submitting my passport instead? 

Should I change the name on my profile to the Chinese phonetic alphabet that matches my passport?

[PradeepH]

Hi Dylan,

Thank you for your message. I see that you requested a name change and submitted identity documents yesterday. Please allow 1-3 business days for the team to review and update your account.

- Pradeep

[5f878a1f]

Dear fellow freelancers and moderators I have submitted for Identity verification for at least 15 days. But till now I have received any email or response. The identity verification page is showing "We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day.". I seriously need help. Please suggest me

[PradeepH]

Hi Nazib,

I see that your previous submission was auto rejected possibly due to a low-resolution image or unclear text. Please upload a clear image of your ID documents again from the Settings page.

- Pradeep

[1eba57e5]

Hello everyone, I'm trying to verify my identity with the Nigerian issued NIN slip and Upwork keeps rejecting it, what am I to do? Can anyone please reply me. 

[PradeepH]

Hi Adedeji,

I checked and it looks like your last submission was rejected possibly due to a low-resolution image or unclear text. Please resubmit clear images of your identity documents from the Settings page. 

- Pradeep

[b24979b5]

Hi everyone,
My "Visual Verification" is taking a long time to finish the analisys. There is more the 30 days.
I have updated the document ID four times. The upload photo is about my last try.

[LuiggiR]

Hi Tercio,

I apologize for the delay in getting back to you. I've confirmed with the team that your verification is now complete. Don't hesitate to let us know if you need further assistance.

[emig_09]

Hi Upwork team,

My "Visual verification" is still pending (after more than 2 weeks). Could you please help with a solution for this?

Thanks!

[ArjayM]

Hi Emiliano,

Thank you for reaching out to us. I checked your account and it looks like your previous submission was automatically rejected possibly due to unclear text or low-resolution images. Could you please try uploading your documents again? Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.

[9ce8d180]

I have been trying to upload my DL or Passport before I get cut off from getting work.  I have done this 10-15 times already and every time it fails, when it does accept it, later says could not process.  Is anyone else having this issue?

[aa15fbb3]

If you're experiencing issues uploading your driver's license or passport on Upwork, there are a few steps you can take to troubleshoot the problem:

1. File Format:

   • Ensure that the file format is supported. Upwork generally accepts common formats such as JPEG, PNG, GIF, and PDF. If your file is in a different format, try converting it to one of the accepted formats.

2. File Size:

   • Check the file size. There might be a size limit for the documents you are trying to upload. Try reducing the file size by compressing the image or using a lower resolution.

3. Browser Issues:

   • Try using a different browser. Sometimes, issues with file uploads can be browser-specific. Switching to a different browser may resolve the problem.

4. Clear Cache and Cookies:

   • Clear your browser's cache and cookies. Cached data might interfere with the uploading process, so clearing them could help.

5. Network Connection:

   • Ensure you have a stable internet connection. A weak or unstable connection might cause issues with file uploads.

6. Document Quality:

   • Make sure the document is clear and legible. Blurry or unclear images might be rejected during the verification process.

7. Contact Upwork Support:

   • If the issue persists, consider reaching out to Upwork Support. They can provide assistance and investigate the specific problem you're encountering.

To contact Upwork Support, go to the Upwork Help Center and click on "Get Help" or "Contact Support." Explain the issue you're facing, and they should be able to guide you through the resolution process.

Remember to double-check Upwork's documentation and guidelines for document uploads to ensure you are following the platform's requirements accurately.

[NikolaS]

Hi Robert,

Thank you for reaching out to us. I checked and it looks like your account is already verified. Could you please confirm if you need further assistance? 

[6a9dddf3]

l asked you how do l complete the identity verification process because l am not seeing the identity verification settings on my profile. l understand you say you will send a notification to verify but its been long since l opened my account and have not received the email. Is there something l need to do to get this verification email. You then responded and said my account does not require verification at this time. So then my question is how do l get the blue verified check mark on my profile? Because clients prefer freelancers with verified accounts and without it l don't have a chance of getting hired.

[7a005542]

Hi Michelle!

Filter your email, if you still cant find it. Then go to your settings, you'll see location and identity verification

[JoanneP]

Hi Michelle,

I checked and it looks like you do not need to complete this step at this time. Once our verification team requires that you do, we’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account. Then, you’ll just need to complete these steps:

1. Log into your Upwork account, go to Settings, then Identity Verification
2. Provide a valid government-issued ID
3. Complete a visual verification

I've pulled a few resources that may be helpful to you. Check out these articles to help you create a profile that stands out and improve your profile title and overview. For some great tips on writing proposals that win jobs, check out this article.

Don’t hesitate to visit the  Academy and sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork.

Good luck!

[c4c47b79]

I want to verify my account. but for the country issing ID, there is not Macau, China

[JoanneP]

Hi Zac,

You can complete the verification process by clicking the 'Verify your Identity' option once you log into your account. The acceptable forms of ID vary by country and will be listed on the form.

• This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.
• The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

You can check this help article for more information.