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5cb59c16
Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

View solution in original post

2,385 REPLIES 2,385
ArjayM
Community Member

Hi Gerard,

 

I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.

 
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. 
Please check this help article for more information.

 

~ Arjay
Upwork
malik_iqbal
Community Member

I am trying to upload my Government ID picture for verification.

But it is showing ID mismatch error.

On my profile it is showing Malik Iqbal
I change my name to Hafiz Muhammad Iqbal Jalil as per my ID card but in ID verification popup it is showing as Malik Iqbal.
I attach the screenshots for reference.

 

malik_iqbal_0-1701881133187.png

malik_iqbal_1-1701881200490.png

 

 

Hi Hafiz Muhammad Iqb,

 

I’ve escalated your community post and submitted a follow-up directly to the team handling the review. One of our agents will be in touch with you soon with more information once your account is thoroughly reviewed. You may also visit your ticket here or your email for updates.

 

~ Arjay
Upwork
7934a18d
Community Member

Hello, I am new to Upwork and have a struggle with finding Identity Verification in Settings, I mean it is not there. I tried to contact support but AI is talking to me and either sending me links or some unuseful information. Is it because their working times are over or because I am not verified so I am not eligible to human conversation? 🙂

How Can I resolve this issue? Thanks

ArjayM
Community Member

Hi Giorgi,

 

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

 

You may want to check this help article for more information. 

 

~ Arjay
Upwork
381fbc24
Community Member

Dear Upwork Support Team, and community members

I hope this message finds you well. I recently received a request to verify my identity using a passport. However, I currently do not possess a passport. I do have a government-issued National ID that I would like to use for the verification process.

The National ID I possess contains all the necessary information to confirm my identity, and I believe it meets the criteria required for identity verification purposes. I kindly request your assistance in allowing me to verify my identity using this document.

I understand the importance of identity verification for security purposes on the platform and assure you that my National ID is a legitimate and valid government-issued identification document.

I would greatly appreciate it if you could accommodate my request and guide me through the process of verifying my identity using my National ID.

Thank you for your attention to this matter. 

Looking forward to your guidance and support.

Best regards,

ABEL EYASU

**Edited for Community Guidelines**

Hi Abel,

 

Thank you for your message. You can try uploading your national ID and our team will reach out to you if they need additional information from you.

 

- Pradeep

Upwork

But there is no ID option on my list. is that okay to choose a passport from the options and send a National ID? 

 

Hi Abel,

 

Yes, you can do that. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

~ Luiggi
Upwork
e0a0bbf2
Community Member

I keep getting this message whenever i try to verify my ID : 

We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types.

If you don't have a supported ID type, please contact us .

 

The contact us button is useleess. I have tried different photos of my passport but it doesn't help.

 

What can I do? Is there any support email address I can really get help?

Hi Magdalena,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
thegamer27md
Community Member

This link has expired

Please contact customer support to receive a new URL. The URL will be active for 30 days.
this is what appears to me after I Apply for a job.

Hello Ahmed,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
b6b08850
Community Member

Please i have verified my account with my ID for the past 6 days, i have not gotten my verification badge

Hi Emmanuel,

 

I checked your account and I see that your last document submission was not approved. I see that one of our team members has already notified you about the same. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Upwork
3d66e6f1
Community Member

Hello , 

 

I made an account TODAY. I just submitted my identity for verfication , I have filled out all my information but when I tried to post a job it didn't allow me to. It says it's due to my company being suspended. So I filled an appeal form for company suspension. Then Upwork emailed me syain they disregarded my appeal because my account was not suspended. Someone help ????? I can't contact upwork support , the chatbot isn't helpful. 

Hi Yuki,

 

Thank you for your message. I see that your account is already verified and restored now. Feel free to message us if you need further assistance.

 

- Pradeep

Upwork
souhail_merroun
Community Member

Hello,

 

I have submitted my verification, it been more than 5 days but nothing yet. 

Hello Souhail,

 

Apologies for the delay as our teams are currently experiencing a higher number of submissions than usual. Rest assured the team will review your submission and update your account as soon as possible.

- Pradeep

Upwork
kerolosfawzy
Community Member

Hi, my name is Kerolos Fawzy Shehata Tawfek, and I was trying to upload my Egyptian passport to verify my identity. The system gave me this error, and my passport file type is a png with a size of 360KB. I dont know why I was rejected! 

Hey, Kerolos. I suggest contacting the Upwork support or check this article (https://support.upwork.com/hc/en-us/articles/360010609234-ID-Verification-Badge). You can also try to use your national ID instead.

Regards!

Hi Kerolos,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
d478ac27
Community Member

Hello, my name is Ecaterina, and I have a deep love for everything creative. I have diverse experience in social media, creating stories, video editing, ugc, designing banners, packaging, and even sketching Advent calendars. I've decided to try freelancing because it's more convenient for me. Unfortunately, there are many users on this platform, making it challenging to find a suitable job. I adore creating, especially when I have the opportunity to contribute my own ideas. If anyone needs assistance or a collaborator, I would be thrilled to find a partnership.

e7bfb804
Community Member

Hi,
I live in Germany since october 2022. I had a resident permit(it had my picture) before that it was expired end of september 2023. The immigration office is very busy in Germany these days because of a lot of immigrants(Ukrainian and etc). They gave me a Fixionbescheinigung until end of the October but unfortunately there is not my picture on it. Now I want to verify my account and I coudnt verify it by mi visa (Fixion). Can you please help me to find a solution?
Best.

Hi Mozhgan,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
a7c42c4a
Community Member

Hello All,

 

I am new to Upwork and recently I received my job offer. Then I received a request from Upwork to verify my identity.

But there is no option to add my NIC. I don't have a driving license or passport. I only have a 2-sided National ID card issued by the Sri Lankan government in Sinhala language.

 

Is there a solution for this?

 

I have heard about a Selfie ID Review Process but how do I qualify for it?
Even if I qualify, is my National ID card suitable for that?

It would be greatful if anyone can give me proper answer for this.

 

Thanks

Asha

Hi Asha,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
17bd5776
Community Member

Hello, I am from Nepal. I tried to verify today and only got only passport as an option. I don't have a passport. Why is there no government Id/driver liscence verification like other countries??

 

Please HELP!!

Hello Uttam,

 

I see that your account is already verified now. Feel free to message us if you need further assistance.

 

- Pradeep

Upwork
69d35a60
Community Member

Hello Upwork

Can I use my birth certificate for my identity verification..please let me know

Hi Mahabubur,

 

Thanks for reaching out. The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.


~ AJ
Upwork
f6ed3ba9
Community Member

hi im new to upwork as a wordpress developer . to submit my profile i need to upload my profile the issue is im muslim girl and cover my face with a viel . but upwork is not approving it. can you help me upload pictue and help me get my profile approved 

516076d2
Community Member

Hey
I've uploaded my ID card and my profile is 100% complete but I don't see the ID verification badge!
How can I be sure that I have this badge, I understand it's kind of useful for hourly contracts and it's one of the conditions for payment security.

Hi Sara,

 

Your verification is still under review. Please allow more time for the verification to be completed; the relevant team will contact you if there's anything else you need to do on your end. 

 

~ Luiggi
Upwork
honest2020
Community Member

I am not able to verify when I try to upload my adhar as ID it shows error

Hi Wishi,

 

I'm sorry you're having trouble verifying your ID. I can see that you've raised a support ticket regarding your concern. Please allow the team more time to review this and assist you further.

~ Luiggi
Upwork
e3bc29c3
Community Member

I have just completed my upwork profile, I am asked to verify my identity, to do so I must have either; a passport, visa or driver’s license. The problem is that I don’t have a driver’s license and I don’t have a passport either. I tried to put my ID card on but it doesn’t pass. what should I do please?

(I am from Tunsia)

Hi Ala,

 

I'm sorry you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
e6476a21
Community Member

Hi,
I have trouble to verify my identity.
I'm in Turkey but i have an iranian passport and iran is not in issuing country filed in id verification form.
As far as i know being iranian is not a crime! and only living inside iran is against US sactions.
I would be gratefull if someone help me about this case.
I already sent an email to **Edited for Community Guidelines** since i couldn't find submit support ticket in website, but immediately after send email, i received mail with "This email is no longer supported" subject, also a ticket is created for me automatically after sending email, but the status of ticket is solved, without receiving any answer, so i'm a little confused about how people resolve their problems in the upwork plaform.

Hi Mohammadhamid,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
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