Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

Hi Samuel,

Thank you for reaching out to us. I reached out to the team handling your case and your verification is now completed. 

[#3]

I think the issue might be naming strategy UAE and other GCC countries. In my Indian passport (used for ID Document verification) my name is Name + Surname but in UAE ID It's My Name + Surname + Father's name + Surname . 

would that be the issue ?

**Edited for Community Guidelines**

Above is a sample of the id Id I used for verification (Front only) but still getting failed any help would be appreciated.

[#4]

Hi Rafid,

I understand your concern but the name format will not affect your ID verification. I checked your account and I see that your  ID document verification and Visual verification are already approved. We are in the process of reviewing your location verification and our team will reach you if they need further clarification. Please ensure you have uploaded a document related to your current location and it matches your address on your Upwork account.

- Pradeep

[#5]

Thank you Pradeep for your reply

I have been trying to get verified from yesterday and the issue is that it's declining without a proper feedback and it's so frustrating. In the mail I recived about the same and visa was listed in there as accepted document and have uploaded it. Let's see what happens

[#6]

I have uploaded my NID for verification, it shows we're reviewing your ID, but after 2 days it asks to verify ID again, as for visual verification it's still under review for a while now. BTW I don't have a last name in my NID so when I reached support they asked me to provide my name in both first name and last name fields. thanks in advance.

[#7]

I don't know why my id verification is not working. no matter what I do the issue persists. and without the id verification I can't even apply for any work. I need a solution to this asap.

after one day the message "We're reviewing your ID" goes away for ID Document verification. but Visual verification remained the same for 3 days now. but there is no indication whether my ID is verified or not.

[#8]

Hi Maruf,

I reached out to the team handling the review, and they confirmed that your ID has been verified. You should now see the ID Verified badge on your profile to validate the action taken on your account. Let us know if you need further assistance.

[#9]

Urgent help needed by upwrok support 

Hey there, My name is Muhammad Shoaib, I attached my friend's bank card to buy connects, now Upwork system is asking for verification in the name of my friend, so I want you to resolve the issue, so I could add my personal ID card and go for video verification.
My name :   Muhammad Shoaib
Friend Name: ASAD ALI

kindly resolve the issue and allow me to go for verification by own name, when i click on verification link its shows name of my friend ASAD ALI 

Even i removed that card and attached my own Bank card but yest when i try to go for ID card verification, it shows the name ASAD ALI and i cant change it.

2 times my verification has been rejected, i opened the ticket but don't got any reply 

kindly fix my issue ASAP

[#10]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#11]

Thank You Nikola, please makre sure the follow up on following ticket :  #43762801

[#12]

Hey there, i never heard anything from upwork support team yet

[#13]

Hey there, My name is Muhammad Shoaib, I attached my friend's bank card to buy connects, now Upwork system is asking for verification in the name of my friend, so I want you to resolve the issue, even now i added my personal bank account but yet the issue is same.

My name :   Muhammad Shoaib
Friend Name: ASAD ALI

kindly resolve the issue and allow me to go for verification by own name, when i click on verification link its shows name of my friend ASAD ALI 

Even i removed that card and attached my own Bank card but yest when i try to go for ID card verification, it shows the name ASAD ALI and i cant change it.

2 times my verification has been rejected, i opened the ticket but don't got any reply (43762801)

kindly fix my issue ASAP

[#14]

Hi Muhammad,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions via the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team can assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#15]

Hi all

I am trying to set up my profile but the system has failed to link my South African drivers license to my location. I would like to upload my passport but when selecting 'upload documents' on the verify location option - there is no option to upload the document and I can't continue. The support materials/chat bot are sending me in circles when I really just need to speak to someone.

Does anyone know where I can get help for this or who I can email? 

TIA! 

[#16]

Hi Steph,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#17]

Hello,
I have also tried to submit a ticket, but the page is unavailable. even the link you sent.

Sovannara

[#18]

Greetings! I'm Sovannara from Cambodia. I need to verify my identification to submit more proposals. 
But in Cambodia, I only see 1 option is to verify with Passport, and I don't have that. I only have my government-issued ID Card.
Is there another that i could request for the verification?

[#19]

Hi Sovannara,

Please know that the acceptable forms of ID vary by country and will be listed on the form. However, I received a confirmation from the team that your government-issued ID should work as long as it meets the criteria listed in this help article.

You may re-upload your ID by going to Settings> Identity Verification and clicking "Get Started." Once done, It will reach the ID Verification team and have it reviewed accordingly.

[#20]

Hello Arjay, 

I have tried to upload my national ID Card but it still does not work since there's only one option for me to upload is Passport. 

Please help me on this issue.

Best Regards
Sovananra

 

[#21]

Hi Sovannara,

Thank you for following up. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Dear all , Please help me related verification. When I want to exit verification site wrote something wrong as shown below on picture.

 

[#23]

Hi Gara,

I checked your account and confirmed it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.

Please try using a different browser or clearing your cache and cookies, then log back into your account. Let us know if you're having issues accessing Upwork pages, and we'll look further into that for you. 

[#24]

Thanks for quick response, but today client need from me freelancer ID card for payment but I don't know what is this, so I send Payoneer account number but he did not agree and need only freelance t ID card ,please see shown below:

You are required to provide your freelancer ID card verifying you as a freelancer so as to verify your payment. If you do not have an ID you should be ready to purchase one

[#25]

Hi Gara,

I took a closer look at your profile and can't seem to find any communications you had with a client in your Messages. Also, once you’ve verified your identity, we’ll put an Identity Verified badge on your profile. The badge displays as a checkmark next to your name. This lets anyone who sees your profile know that we’ve taken steps to confirm that you are who you say you are. There's no freelancer ID being issued or sold by Upwork upon verifying your ID.

I would like to let you know that sharing contact information before a contract has started is against Upwork's Terms of Service and that all communications prior to the contract starting must take place on Upwork.

You may want to check this help article and this thread for more information on how to stay safe on Upwork. We also encourage you to let us know if you find anything suspicious has happened by using the Flag as Inappropriate option throughout the platform. You can learn more about user reporting here.

[#26]

Client invite me to telegram channel and give me task on telegram channel, finally I want my money but he write me mail which mentioned previously mail.