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Tushar's avatar
Tushar S Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Retired Team Member

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

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2,385 REPLIES 2,385
Pradeep's avatar
Pradeep H Retired Team Member

Hi Mesiet,

 

I will be happy to clarify that you have opened the right account. Earning freelancers are those who have already earned money on Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

 

- Pradeep

Andes's avatar
Andes S Community Member

I want to verify my account. It shows only 'passport'. I don't have passport and I have government verified Citizenship ID. How can I submit it to verify my profile?

Mesiet's avatar
Mesiet W Community Member

Hi Arjay!

I received a rising talent budge but I have not received an email or a notification to verify my identity.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Mesiet,

 

Congratulations on getting your Talent Rising badge, however, please keep in mind that this does not ensure that you will be asked to verify your ID.

 

Your account doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

 

You may want to check this help article for more information. 


~ AJ
Upwork
Muhammad Mobeen's avatar
Muhammad Mobeen A Community Member

Hi Arjay,

 

I dont see identity verification tab in account setting. what's the problem here. please help me. check the attatched image.

 

Regards: - Muhammad Mobeen Abid

0888c3f4_0-1704340853448.png

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Muhammad,

 

You don't have to verify your account at this time. The ID verification tab will show up only if our team requests it. We will contact you when verification is necessary. Thank you for your cooperation.

 

- Pradeep

Mirnesa's avatar
Mirnesa B Community Member

Hello,I have problem.On my profile isnt option verify identity.What is problem?

I want to work,I want find job offers.

 

This is my profile:

https://www.upwork.com/freelancers/~013b7943e1273f4eff

Sajida's avatar
Sajida B Community Member

Hi 

SAJIDA
Martin Masila's avatar
Martin Masila M Community Member

Halo, 

What is the rationale for this policy? why is there a ''lag time'' between registering and verification? Unverified freelancer like me would be considered less authentic to a potential client. Don't you think this is a great disadvantage to us?

 

Martin.

Thisara's avatar
Thisara D Community Member

Same problem here. I have been waiting for more than 10 days for the verification badge, which holds significant value when applying for a job. However, I haven't received it yet. How long will it take?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Thisara,

 

You're not currently required to complete a verification process to obtain the ID Verification Badge. I'm afraid this isn't something you can request. You'll be notified directly once you're required to go through the process. 

~ Luiggi
Muhammad Mobeen's avatar
Muhammad Mobeen A Community Member

Hi Luiggi,

 

I dont see identity verification tab in account setting. what's the problem here. please help me. check the attatched image.

 

Regards: - Muhammad Mobeen Abid

0888c3f4_0-1704341201013.png

 

Sajida's avatar
Sajida B Community Member

U have same question 

SAJIDA
Tushar's avatar
Tushar S Community Member

Hi Joanne

 

Thanks for providing me with crystal clear information. I got my profile verified.

 

Best Regards

 

Tushar Sharma

Todd's avatar
Todd J Community Member

Dear upwork team, 

I want close my account. But I can't it please help me

Mustafa's avatar
Mustafa M Community Member

Hi, Joanne, 
i have the same issue, i uploaded the ID document more than 7 days ago and still getting the " We're reviewing your ID, which can take up to 1-3 business days." message. can you help me out with this 


i'm already on a contract with a client and i need to get my account verfied ASAP.
thanks.
Mustafa

Nikola's avatar
Nikola S Retiring Moderator

Hi Mustafa,

 

Thank you for reaching out to us. I reached out to the team handling your case and your verification is now complete. 

 

Let us know if you need further assistance. 

~ Nikola
Mustafa's avatar
Mustafa M Community Member

Hi Nikola,
It was resolved succesfully.
Thanks.

- Mustafa

Mayokun's avatar
Mayokun A Community Member

Hi Nikola, 
i also

have the same issue, i uploaded the ID document more than 5 days ago and still getting the " We're reviewing your ID, which can take up to 1-3 business days." message. can you help me out with this 


I need a JOB completed immediately

thanks.
Adekeye

Pradeep's avatar
Pradeep H Retired Team Member

Hi Mayokun,

 

Apologies for the delay in reviewing your documents. I can see that you're already communicating with the relevant team via a support ticket and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Mohammed's avatar
Mohammed R Community Member

I am new to Upwork and verified my ID a few days back. I have a client waiting for me to discuss on a project. I have uploaded the necessary documents too. But its still showing- We are reviewing your ID... as its my first client can you let me know what's to be done ? Would appreciate if you would kindly look into this.

Thanks a lot.

Zaman's avatar
Zaman K Community Member

Hello sir, hope you are doing well. I have 2 time tried to submit identity verification but unfortunately they dont accept and say submit so please let me know which way i need to submit. so i want to solve my issue here. 

username:zaman kashif

email:**Edited for Community Guidelines**

**Edited for Community Guidelines**

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Zaman,

 

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.


~ AJ
Upwork
Emmanuel Chidieber's avatar
Emmanuel Chidieber N Community Member

Please, Kindly help me with the challenges of verification on my Upwork account, I can't continue to suffer because of my country's negligence in providing its citizens with the proper means of identification.

Abdul's avatar
Abdul H Community Member

Hi Nikola,

 

I have also the same problem. It's been more than 15 days, and Upwork is still unable to verify my ID verification. I am also getting the same " We're reviewing your ID, which can take up to 1-3 business days." message. please help me to solve this issue.

 

I am looking forward to hearing from you soon.

 

Best Regards,

Abdul Hamid