🐈
» Forums » Support » Identity Verification
Page options
5cb59c16
Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Tushar,

 

If you are eligible or required to receive an â€œIdentity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

~ Joanne
Upwork

View solution in original post

2,342 REPLIES 2,342
2c8c734c
Community Member

Hi Team, 

 

I did not get my Identity Verification tab in my settings yet i created my new 2 weeks back

Hi Moeez,

 

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
eedb3bd2
Community Member

Hello! I hope you're having a great day. I attempted to change my Upwork account name to "Sadi," but my previous name was verified using my government-issued identity card. As the new name doesn't currently meet Upwork's name policy criteria, how can I revert the change and set my previous name as my profile name to comply with Upwork's name policy?

Sadam

Hi Sadam,

 

Thank you for reaching out to us and raising this query. We build this trust with clients and keep our marketplace safe and secure by indicating that we’ve confirmed your identity and sharing your verified name with them (when you work with them). Also, please remember that your verified name (the one on your government-issued ID) will only appear in the Contract Room and on invoices.

 

However, you still have options for the name you use for public and promotional purposes. 

Your profile name can be a nickname or a variation of your legal name as long as it follows our name change guidelines.

 

~ Arjay
Upwork
ega310
Community Member

I have this message for more than 5 days:

"Some of your services are temporarily on hold.

We are completing a Know Your Customer review of your account. This process should be completed within 24 to 48 hours. If the hold on your account is not removed within 48 hours, please contact Upwork Customer Support."

I asked the bot to contact customer support it said:
"Thank you for reaching out to us. At this time, your account doesn't meet the eligibility requirements for Agent-based Support"

What am I supposed to do? When I going to get verified?

Hi Alejandro,

 

I've submitted a follow-up to the team handling the review. Kindly expect an email update from one of the members with more details about the status of your ID and further assistance. 

 

~ Arjay
Upwork
ega310
Community Member

Thank you! By the way I took another photo of my ID this time with much better resolution and is not blurry, though I don't know where I could send it

ega310
Community Member

NVM, i dont have the warning anymore, Thanks for the help!

8fc79c61
Community Member

I have been waiting since last week for someone to contact me back regarding id verification on a compromised account. Can you please have someone please contact me asap regarding this matter...

71c1606d
Community Member

I am new to Upwork and verified my ID a few days back. I have a client waiting for me to discuss on a project. I have uploaded the necessary documents too. But its still pending. Also I am unable to to submit a request to verify my ID a  little faster as its my first client. Would you please help me out in this? Thanks a lot.

Have a great day ahead. 

Rayyan.

Hi Mohammed,

 

I see that you've already responded to the support ticket initiated on your account for the same concern. One of our team members review your account and update you as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Upwork
19c0e5fb
Community Member

Hi Joan,

My account does not have the verification ID part.

Please help. 

Thank you.

Hi Mercy,

 

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 


~ AJ
Upwork
6bc2894a
Community Member

Hello,

 

My identification has been reviewed and accepted, but I don't have a blue ticket.

Do I have to wait?

Hi Klau,

 

I have checked your account, and it doesn't need further verification yet. The verification that's been performed on your account is for the payment method you recently added that had a name mismatch issue. I can also confirm that it's been resolved.

 

If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
ad343d6f
Community Member

Hi Joanne ,

I want to verify my account, but I am not able to see Identity Verification option in my accoun. I there is no need to verify my account then how can I get a blue tick in my profile ? Need this issue fixed.

Hi Wasik Kabir,

 

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

 

You may want to check this help article for more information.

 

~ Arjay
Upwork
4f53eb78
Community Member

Hello,

I am stuck in the identity verificaiton process because my country is not listed in the countries list but it was listed when I verified my tax information. I am from Sudan, so I am unable to upload my possport document. However, I am currently residing in Cyprus as a student. But I wasn't able to upload my official student visa. I also tried uploading my details in Saudi, cause I have a visa there, but it wouldn't verify it for me.

 

May I recieve additional support on this?

Hi Enas,

 

I checked your account and can see that you have successfully submitted your documents. Please allow our team some time to review your information. In case we need additional information or the documents you submitted are insufficient, our team will reach out to you via a support ticket with instructions on how to complete the verification process.


~ AJ
Upwork

Hi AJ,

 

Thank you for your response. My concern is that I have a pop up notification that says I have until the 11th to complete my verification. May I be assisted with this before then?

Hi Enas,

 

I took a closer look at your profile, and it looks like you need to complete the ID verification process. You can start by clicking the Get Started button here upon logging in or you can go to Settings> Id Verification.

 

You may check this help article for more details or guidelines for completing the verification.

 

~ Arjay
Upwork
4f53eb78
Community Member

Hello,

 

Yes, I have been trying to but I am stuck in the identity verificaiton process because my country is not listed in the countries list but it was listed when I verified my tax information. I am from Sudan, so I am unable to upload my passport document. However, I am currently residing in Cyprus as a student. But I wasn't able to upload my official student visa. I also tried uploading my details in Saudi, cause I have a visa there, but it wouldn't verify it for me.

 

May I recieve additional support on this?

Hi Enas,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork

Hi Joanne,

Just wondering about the same note on verifications.  I received my badge sometime back but it also says "Military Veteran" just below it. That's an error which I can't rectify from my end. It doesn't have the 'edit' Icon for that part you know.

Karimi

Hi Karimi,

 

That's not an error but by design. You will always see the option to edit the Military Veteran status if you choose to do so; it's not going to be visible to clients visiting your profile if you haven't added it. 

~ Luiggi
Upwork
636ea81f
Community Member

Please, why am I still experiencing issues with my account even after uploading the only means of verification issued to me by the government?

ee3ff04a
Community Member

Hi Joanne,

 

I am facing a problem in identifying my identity. I tried attaching several documents and send them via email - which are not accepted by the platform- and I hoped they facilitate the process of verifying my identity. However, my email was rejected and I fear that my account get suspended because of this.

 

I am also ready to join a video call for further verification. 

 

Can anyone help me to solve this?

Hi Mohannad,

 

I understand your concern. You will need to upload the documents on the link shared in the notification. You can also upload the documents by clicking the 'Get started' button on the Settings > Identity verification page. Check out this help page to check the list of acceptable documents to verify your account. 

 

- Pradeep

Upwork
114d59b8
Community Member

my name is nadir Rodeni

 

795d8de3
Community Member

Hello, I am freelancer and trying to be a client. My account is still under review. It's been 48 hours. What's going on? Can you assist?

Hi Shakiara,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
990aa23f
Community Member

Good day.

 

For 5 days now,I have been trying to get verified, and it is just 3 days until my account is suspended.

I have sent my government issued digital ID, and a selfie that was supposed to be verified within 1 business day, yet, nothing to show for it.

 

i understand the challenges you're faced with on the issue of verfication, but it will be highly unpleasant and unfair for my account to be suspended as a result of your inadequacies. I have a running contract too, so I am really pressed about this.

 

Please, kindly act on this before the 11th, thank you.

Hi Japari,

 

I have followed up with the team handling your request and I am pleased to inform you that your submission is approved now. The team has also responded to you via a support ticket.

 

- Pradeep

Upwork
ecbbb425
Community Member

Hi there, 

I have been waiting for the completion of my visual identity verification till 2 days, 

how long will it take to complete the verification ?

4e096b3b
Community Member

Hello, Joanne.

 

I am experience some issues with Identify Verification, I uploaded the ID document a few days ago and still getting the "Action Required: Verify your identity by 11/14/2023 UTC to continue winning jobs on Upwork." message. I already submitted my ID, but when I click on the message it looks like I haven't. I think this has to be some kind of bug.

 

I'm already on a contract with a client, so I need to get my account verified as quick as I can.

 

Thanks in advance.

Lucio.

24110267
Community Member

hi joanne , I have submitted all the necessary files required but its showing reviewing from past 1 week now and im receiving emails to verify as soon as possible but i did that many times and it's still showing reviewing. what should i do ?

Hi Mehek,

 

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request.

 

We are currently experiencing a higher volume of requests hence there might be some delay. We appreciate your patience as we try to resolve this for you.


~ AJ
Upwork
33e94088
Community Member

Hi Dear I haven't received an email about the verification ID. I can't even submit a proposal for a job.

 

Hi Md Aslam,

 

Please click on the "Verify your identity" button to proceed with the verification.


~ AJ
Upwork

I have completed identity verification four to five times but still it is not resolved,please help me

Latest Articles
Featured Topics
Learning Paths