Moderator
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Moderator
Hi Luke,
I checked with our verification team, who confirmed that you have successfully submitted your document for verification. Please allow them time to review them and update you directly.
Retired Team Member
Hi Anton,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
~ AJ
Moderator
Hi Hafiz,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Retired Team Member
Hi Vitaliy,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
~ AJ
Moderator
Hi Emma,
We will look into this further and will get back to you once we have more information. Thank you.
Edited to add information.
I checked and it looks like you were able to complete verification. Could you please clarify if you need further assistance?
Retired Team Member
Hi Afif,
I checked and can't seem to replicate the issue you're describing. The system allows you to resubmit valid documents to complete the ID Verification. Please try clearing your cache and cookies or use a different browser.
Then, once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information. Let us know if you need further assistance.
Retired Team Member
Hi Kushal,
I took a closer look and confirmed that 10 Free Connects have been added to your account. You may validate this by visiting your Connects History page. Let us know if you need further assistance.
Retired Team Member
Hi Jihad,
I've checked on the status of your ID Verification and can also confirm that the document you've submitted has been rejected. However, the team has enabled your option to resubmit a valid government-issued ID, and I can't seem to replicate the error you're describing. Please see this screenshot for your reference.
Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.
Could you please try clearing your cache and cookies or use a different browser? Then log back into your account, and once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.
Retired Team Member
Hi Oliver,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance in completing the ID Verification.
Retired Team Member
Hi Robert,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information about the status of your profile and further assistance.
