Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi Monica,
I'm really sorry to hear that you are experiencing issues completing the verification steps. Could you please share more information about the error you're having so we can investigate further?
Thank you for letting us know, Monica. We’ve escalated this issue via a support ticket. One of our agents will be in touch with you soon to assist.
Hi Bogdan,
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process, and you'll need to allow 1-3 days for the review to be completed.
Hi Ruslan,
Thank you for reaching out. I can see that the team is currently reviewing the document you submitted. They'll get back to you within one business day with an update. If you don't hear from them, let us know and we'll happily follow up.
Hi Caroline,
Thank you for your message. I understand your concern and you can upload the identity documents whenever you have them with you. Meanwhile, your account will be placed on hold and you will not have access to your funds or apply for new jobs. Feel free to message us if you have further questions.
- Pradeep
Hi Vipin,
Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
Hi Chinara,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi King,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi there,
I want to clarify that you can't use someone else's ID to verify your account. You must be 18 (or the age of majority in your country, whichever is older) to use Upwork. You can check this article for more information.
Hi Mohd,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Yousif,
Please know that freelancers requested to submit identification documents should submit any documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit another government-issued photo ID, ensuring it's unexpired and valid. This will trigger a manual review process, and you'll need to allow 1-3 days for the review to be completed.
You may find this help article useful with more information and best practices when submitting your government IDs.
Hi Husnain,
I understand your situation. I regret to inform you that we are unable to extend the last date assigned to your account. If your passport is currently with the UK Embassy, you can submit other documents to verify your account. You can refer to this help page for the list of acceptable documents. Feel free to message us if you have further questions.
- Pradeep
Hi Daria,
The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Hi Priyanka,
I'm sorry to hear you're still having trouble with your verification. I can see you were able to reply to the ticket Nikola created for you. Please allow some time for the team to review and follow up with you as they are the ones who can best assist you.
