Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

I am stuck at the selfie verification step, no idea when I my selfie will be verified.

[#3]

I also have same problem

[#4]

Hi Aryan,

I checked and confirmed that your ID has been verified. You can now see the ID Verified badge on your profile to validate the action taken on your account. Thank you for reaching out!

[#5]

Hey I have submitted my I'd and it is not verifying and I am getting error on visual verification 

[#6]

Hi Roman,

I see that you're already communicating with one of our team members regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#7]

Hey i completed my id verify a while ago but still it's showing it will take 3 days. Kindly look into this issue

[#8]

Hi Parinith,

Apologies for the delay in reviewing your documents. I see that your verification is still in the queue. To avoid further delays, please update your profile picture to adhere to our guidelines. 

- Pradeep

[#9]

All my official ID's dont have last name even my bank account has no last name . Recently i changed My Upwork profile name by filling the same name on both the fields(first name and last name) could you please guide me through the further procees of verifying the ID

[#10]

Hi Parinith,

Please refer to your support ticket here for more information on what you should do next. If you have additional questions about the verification process, feel free to post them on your ticket with the team. 

[#11]

Hi there,

I am having trouble verifying identity in Upwork. I am new in Upwork and I am trying to verify my identity. As I am from Nepal upwork shows the option for verifing through passport only. I don't have my passport made yet but I have all the other necessary governmental evidence for verification such as National ID card, PAN card and citizenship. I am stuck in this process just because I don't have passport. How can we solve this problem? I have emailed support team but have not recieved response. 

[#12]

Hi Gaurav,

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

[#13]

Can we provide citizenship or ID details by selecting the option of passport from the dropdown? Will it hamper the process aftermath? 

[#14]

When i am trying to apply/bid my proposal website is not allowing me to do.  when i try to enter my details/proposal my cursor turns to disabled icon. please help me out with this.

thanks

[#15]

Hi Syed,

This is happening because you haven't completed your identity verification process. The team contacted you via this support ticket for more information on what you should do next. If you have additional questions about the process, please post them on your ticket with them.

[#16]

Hi !

I am from Nepal and have recently joined Upwork. I am having issue in identity verification process. As I do not have passport I am not being able to verify my ID through other governmental documents such as ID and Citizenship as it only shows passport in the dropdown. 

[#17]

To verify your account on Upwork, you typically need to complete identity verification. Here's a general guide on how to do this:

1. **Login to Your Upwork Account:**
Log in to your Upwork account using your username and password.

2. **Navigate to Verification Section:**
Look for a section in your Upwork account settings related to verification or identity. This might be under your profile settings or account settings.

3. **Follow the Instructions:**
Upwork will provide instructions on how to verify your identity. This usually involves providing some form of identification, such as a government-issued ID (e.g., passport, driver's license) or other documents.

4. **Upload Documents:**
You may need to upload clear and legible images of the required documents. Follow the guidelines provided by Upwork for the types of documents accepted and the quality of the images.

5. **Wait for Verification:**
After submitting your documents, Upwork will review them. This process may take some time, so be patient. You'll receive a notification or email once the verification is complete.

6. **Check Your Email:**
Keep an eye on your email for any communication from Upwork regarding the status of your verification. They may request additional information if needed.

7. **Contact Upwork Support if Needed:**
If you encounter any issues or have questions during the verification process, you can contact Upwork Support for assistance. They can provide guidance based on your specific situation.

Remember that Upwork takes identity verification seriously for security and trust reasons. Ensure that you follow their guidelines and provide accurate information during the verification process. If you're unsure about any steps, refer to Upwork's official documentation or contact their support team for clarification.

[#18]

Hi ! I am a UX designer from Nepal and I have joined Upwork recently. During identity verification process there was no option for verification through National ID so I chosed the available option i.e. Passport and provided the document of valid National ID card of Nepal as suggested by the support agent that triggered manual verification. I also have sent verification for the photo and it showed the following info as attatched in the image. Please help me out to verify this. 

Thanks  

[#19]

I'm sorry for any inconvenience you're facing with the identity verification process on Upwork. As a text-based interface, I can't directly view attachments or images.

However, I can offer some general advice:

1. **Contact Upwork Support:**
If you're facing issues with the identity verification process, it's best to reach out to Upwork Support directly. Explain the situation, including that you provided a National ID card for manual verification, and inquire about the status of your verification.

2. **Provide Clear Information:**
When contacting Upwork Support, be sure to include clear and concise information. Mention that there was no option for National ID during the verification process, and you followed the guidance of the support agent.

3. **Be Patient:**
Identity verification processes can take some time. Upwork Support will likely need to review the information you provided. Be patient while awaiting their response.

4. **Follow Up:**
If you don't receive a response within a reasonable timeframe, consider following up with Upwork Support to check on the status of your verification.

Remember, Upwork Support is the best channel for specific assistance with account-related issues. They can provide personalized guidance based on the details of your situation.

Best of luck, and I hope your verification is resolved promptly.

[#20]

How can we connect to actual support agent instead of a chatbot? Can you help?

[#21]

Hi Team,
How do I check the status of my identity verification for image and ID? I am from Nepal and there was no option other than passport for verification. So, I have provided the details of National ID as suggested my Upwork Community member. I tried to inquire about the status through support but I am only being able to chatbot. Is there any way we can connect to actual agent?  

[#22]

Hi Gaurav,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

I cannot verify my account. I have tried so many times but it’s keeps saying “ We had some trouble verifying your ID
It looks like you uploaded an unsupported type of ID.
Please try again with one of the following supported
types.
If you don't have a supported ID type, please contact support “ The ID I am using is a valid government ID that is my passport

**Edited for Community Guidelines**

[#24]

Hi Onyinyechi,

I see that a manual review of your submission was initiated. Please allow more time for the team to complete their review; they'll let you know if there's anything else you need to do.

[#25]

Hi,

I am a new freelancer and my account is old. I have not done the verification because I didn't need it at that time on this platform. Now the ID verification option isn't available. Can you do something about it? 
#UpworkSupport

#NeedHelp

Thanks

Arsalan