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5cb59c16
Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

View solution in original post

2,385 REPLIES 2,385
eedb3bd2
Community Member

Dear Upwork Support Team,

I hope this message finds you well. Regrettably, I am reaching out for the fifth time in my ongoing efforts to resolve a critical issue with my Upwork account. Despite multiple posts and messages over the past 14 days, my concern remains unresolved, hindering my ability to use Upwork's services effectively.

To recap, the issue arose when I inadvertently updated my profile name to my nickname, "Sadi," instead of maintaining my previously verified name, "Sadam Khan." This change has caused persistent challenges during the ID verification process, as my government-issued ID card does not align with the updated nickname.

I understand and appreciate Upwork's commitment to maintaining accurate user information and adherence to name policies. However, the continuous prompts for nickname verification have resulted in my account being on hold for the past 14 days. Despite submitting valid government-issued photo ID with visible name and date of birth information, I have been unable to proceed due to the ongoing mismatch.

This marks my fifth attempt to seek assistance in resolving this matter. I have submitted multiple tickets and messages, yet the response time has been prolonged, and the replies have not led to a satisfactory resolution. Different support representatives have contacted me without a clear understanding of the issue, causing further delays.

I urgently request your intervention to revert my name change to the previously verified "Sadam Khan" and facilitate the verification process with my government-issued ID card. I am willing to provide any necessary additional information or documents to expedite the correction process.

Your immediate attention to this matter is crucial, as the extended account hold is significantly impacting my ability to engage in Upwork's freelance opportunities. I appreciate your understanding and cooperation and hope that this fifth attempt will result in a swift resolution.

Thank you for your time and assistance.

Best regards,

Sadam Khan

Hi Sadam,

 

I'm sorry you haven't heard from the team yet. I've followed up with them and can confirm that they recently shared an update with you. Kindly refer to your ticket for more information and continue communicating with them via the same ticket. 

~ Luiggi
Upwork
b1f5d31e
Community Member

I am not able to submit a ticket to upwork support so that I can submit my driver's license to verify my account. 

2c97bef8
Community Member

What are the supported ID types for Nigerian accounts?

 

I'm getting error:

We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types.

If you don't have a supported ID type, please contact us  .

 

when trying to use my Permanent Voters ID for verification

ArjayM
Community Member

Hi Elijah,

 

You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form. Feel free to check this help article for more information about acceptable documents and best practices when submitting your ID for approval.

 

Once you are ready to submit, access your Upwork account Settings and click the Identity Verification tab to proceed.

 

~ Arjay
Upwork
dda779a3
Community Member

I want to verify my account. It shows only 'passport'. I don't have passport and I have government verified Citizenship ID. How can I submit it to verify my profile?

Hi Andes, 

 

Thank you for reaching out to us. Could you please try again to upload your available document? You can select the available option and then upload the document you have. 

 

Let us know if you need further assistance. 

~ Nikola
Upwork
05815a03
Community Member

Hi Joanne,

I have received a rising talent budge but I have not received a notification to verify my identity. Identity verification is important I will appreciate receiving and email or notification for identity verification. 

 

Thanks 

Mesiet 

71553724
Community Member

i live in ethiopia and the reques for varification is passport and i don't have one so how can i be varified 

Hi Tsion,

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

~ Luiggi
Upwork
06cb6390
Community Member

I've been trying to get to get a Video call verification. I now wonder if it's my network or what.

 

Even my profile picture is giving me trouble changing it;  I'm getting an error message ' trouble connecting to server ' 😞

Hi Joseph,

 

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

~ AJ
Upwork
03ff6ae9
Community Member

Hi 

I have two more days please help! 

I've been trying to upload my ID like 4 times now and it keeps rejecting it. I don't know why because I've tried all the formats I'm meant to use but still getting rejected. Please help check my account 

Hi Rhoda, 

 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Upwork
70617692
Community Member

I have the same problem, my ID card is valid in my country, but the platform dont accept 😕

Hi Antonio,

 

I am sorry to hear about the trouble while completing verification. Could you please confirm the error you get while trying to upload your ID card? 

 

- Pradeep

Upwork
32fa04c5
Community Member

Mam

Yesterday i received 30 connects as Rising talent achievement. what is this what i have done or got>

Thank you

cb901bdc
Community Member

Hello, how much time does it take for the visual identification process to get finished? I have waited for many days now😥

Hi there,

 

I've shared your concern with the team and one of our agents reached out to you via a support ticket to assist you further. You can access your ticket here.

~ Luiggi
Upwork
9ef281cd
Community Member

Hello, when I try to open a support ticket using the chatbot and telling it that I need further help, so I can open a support ticket, it always tells me that I already have a open support request ticket under "My Requests". But in fact there are no support tickets open. What is the technical issue here? Thank you.

03efdb0e
Community Member

Hello Joanne, I verified my profile through a selfie after getting a contract, and afterward, they mentioned that they were reviewing it, promising to complete the review within 48 hours. However, my account was placed on hold. Despite being informed that the hold would be lifted within 48 hours, my account is still on hold, and unfortunately, my profile remains unverified. It has been 72 hours now since this issue arose, and I am reaching out for assistance in resolving this matter promptly but they aren't responding.

Hi Abdul,

 

I apologize for the delay in getting back to you. I can confirm that your verification is now completed and you should no longer see that message on your end. The team shared more information with you via a support ticket

~ Luiggi
Upwork
e43105f8
Community Member

Hello,

I've encountered an ongoing issue with my submission. I uploaded my image and card four days ago and haven't received any response yet. Today, I re-uploaded a new photo of my verification ID (using the same ID). I'm curious if this will entail another three business days for processing, however the personal image remains unchanged.

Appreciate your assistance! Thank you.

14a13bc1
Community Member

Hello Joanne,

 

 I'm Hira, a new member on Upwork, currently encountering a verification challenge. Regrettably, I inadvertently linked my brother's Payoneer account during the setup process, unknowingly violating Upwork's policy. Although I promptly removed it, the verification notification persists. I kindly seek your guidance on resolving this issue promptly.

Thank you for your assistance.

 

Best regards, Hira

ArjayM
Community Member

Hi Hira,

 

I see several tickets have been set up with your concern. Please allow our team time to review your case further, and we recommend that you coordinate with the team through a single ticket on this page so they can assist you more efficiently.

 

~ Arjay
Upwork
8bfda7bd
Community Member

Hi Joanne,

I am from Egypt, but I do not have a passport, so I put in my government identity card, but it is in Arabic, and the name of my upwork account is in English. What can I do?

Hi Mahmoud,

 

So long as you followed the instructions on what type of document is acceptable, that should be fine. If the team needs more information to complete the verification process, they will let you know through a notification. 

~ Joanne
Upwork
4f531311
Community Member

Hello

I am new in upwork. I complete my profile hundred present but i coudn't do id verification. my profile setting not id verification catlog.can you help me verify my identity.

Hi Rejmaeh Jane,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Joanne
Upwork
2297e2bc
Community Member

Well 2 days now and the syustem still will not take my live camera to take the ID photo. They have my DL. They have a close up on my profile, and I appear in 3 of the videos on my profile. BUT STILL - I guess I don't really exist!

 

Shame-Shame

2297e2bc
Community Member

SOLVED Camera ISSUE

Firefox seemed to be the problem. Swithced to Chrome - OK access - Sefie took and approved!

 

6fcb5961
Community Member

I have my ID card, can't find an ID card option when verifying

Hi Tamba,

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.


If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

~ Joanne
Upwork
c380cc98
Community Member

Hi Marie 

SAJIDA
47ed3c05
Community Member

Hi Joanne Marie,

This may not have anything to do with it, but I have a small issue with my passport as well. In my country, it is extremely difficult to obtain a passport, so I only have the National Identity Card (CIN) as a reliable form of identification, and of course, others as well, but the most commonly used one here is the CIN. Is there any way to verify my identity based on this?

Thank you in advance.

 

Hi Ramamiharivelo,


If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process. In this case, you can use the option to submit a passport to submit your national ID instead. 

~ Joanne
Upwork
bbed8192
Community Member

Hello, Ive been days waiting for my id to be validated, I am sending a new selfie every day because I am not getting my verification. Could someone help me?

 

Hi Martin,

 

It looks like you've already complied with visual verification. Please allow time for the verification team to review it. If they need more information, they will reach out to you directly. 

~ Joanne
Upwork
a7e7f9e3
Community Member

Hi

I haven't got any verification for my ID. Could you please help me to verify. Thank you

https://www.upwork.com/freelancers/mdakter

397cc575
Community Member

Hello, I initially used my preferred/abbreviated first name but had to switch to the full version to align with my bank account. My email and the CC on file corroborate this change. How long will it take for this adjustment to be activated?

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