Solved: Identity Verification - Page 7

Andrea G · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

Andrea G · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

Joanne P · ‎11-06-2023

Hi Enas,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne

Karimi N · ‎11-04-2023

Hi Joanne,

Just wondering about the same note on verifications. I received my badge sometime back but it also says "Military Veteran" just below it. That's an error which I can't rectify from my end. It doesn't have the 'edit' Icon for that part you know.

Karimi

Luiggi R · ‎11-04-2023

Hi Karimi,

That's not an error but by design. You will always see the option to edit the Military Veteran status if you choose to do so; it's not going to be visible to clients visiting your profile if you haven't added it.

~ Luiggi

Emmanuel Chidieber N · ‎11-05-2023

Please, why am I still experiencing issues with my account even after uploading the only means of verification issued to me by the government?

Mohannad H · ‎11-05-2023

Hi Joanne,

I am facing a problem in identifying my identity. I tried attaching several documents and send them via email - which are not accepted by the platform- and I hoped they facilitate the process of verifying my identity. However, my email was rejected and I fear that my account get suspended because of this.

I am also ready to join a video call for further verification.

Can anyone help me to solve this?

Pradeep H · ‎11-05-2023

Hi Mohannad,

I understand your concern. You will need to upload the documents on the link shared in the notification. You can also upload the documents by clicking the 'Get started' button on the Settings > Identity verification page. Check out this help page to check the list of acceptable documents to verify your account.

- Pradeep

Nadir R · ‎11-06-2023

my name is nadir Rodeni

Shakiara B · ‎11-08-2023

Hello, I am freelancer and trying to be a client. My account is still under review. It's been 48 hours. What's going on? Can you assist?

Nikola S · ‎11-08-2023

Hi Shakiara,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Ijapari Y · ‎11-08-2023

Good day.

For 5 days now,I have been trying to get verified, and it is just 3 days until my account is suspended.

I have sent my government issued digital ID, and a selfie that was supposed to be verified within 1 business day, yet, nothing to show for it.

i understand the challenges you're faced with on the issue of verfication, but it will be highly unpleasant and unfair for my account to be suspended as a result of your inadequacies. I have a running contract too, so I am really pressed about this.

Please, kindly act on this before the 11th, thank you.

Pradeep H · ‎11-08-2023

Hi Japari,

I have followed up with the team handling your request and I am pleased to inform you that your submission is approved now. The team has also responded to you via a support ticket.

- Pradeep

Smit J · ‎11-09-2023

Hi there,

I have been waiting for the completion of my visual identity verification till 2 days,

how long will it take to complete the verification ?

Lucio H · ‎11-10-2023

Hello, Joanne.

I am experience some issues with Identify Verification, I uploaded the ID document a few days ago and still getting the "Action Required: Verify your identity by 11/14/2023 UTC to continue winning jobs on Upwork." message. I already submitted my ID, but when I click on the message it looks like I haven't. I think this has to be some kind of bug.

I'm already on a contract with a client, so I need to get my account verified as quick as I can.

Thanks in advance.

Lucio.

Mehek K · ‎11-11-2023

hi joanne , I have submitted all the necessary files required but its showing reviewing from past 1 week now and im receiving emails to verify as soon as possible but i did that many times and it's still showing reviewing. what should i do ?

Annie Jane B · ‎11-11-2023

Hi Mehek,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request.

We are currently experiencing a higher volume of requests hence there might be some delay. We appreciate your patience as we try to resolve this for you.

~ AJ

Md Aslam H · ‎11-11-2023

Hi Dear I haven't received an email about the verification ID. I can't even submit a proposal for a job.

Annie Jane B · ‎11-11-2023

Hi Md Aslam,

Please click on the "Verify your identity" button to proceed with the verification.

~ AJ

Md Aslam H · ‎11-13-2023

I have completed identity verification four to five times but still it is not resolved,please help me

Nikola S · ‎11-13-2023

Hi Md Aslam,

Thank you for following up. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Murad A · ‎11-11-2023

Hello.verification problems.please help me.

Joanne P · ‎11-11-2023

Hi Murad,

I'd be happy to assist you. Please share more information about the issue you're having with verification so I can check.

~ Joanne

Ahsan A · ‎11-15-2023

I dont recieve an option of identity verification.
When i will get this option on my profile?

Annie Jane B · ‎11-15-2023

Hi Asma,

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

You can find more information about this here.

~ AJ

Krushna K · ‎11-15-2023

Hey can anyone please help me with identity verification for my account it is taking more than week now for getting verified, Its kind of urgency so it will be very helpful to get verified as soon as possible

Mohd T · ‎11-15-2023

I am reaching out on behalf of a close friend who has been an active Upwork freelancer for over 10 years, holding a Top Rated Plus profile. Unfortunately, he has recently encountered a significant issue. The security code sent to his phone is not being received, prompting him to explore alternative methods. Regrettably, due to a misunderstanding, he provided incorrect answers to some security questions. As a result, his account has been suspended, and a ticket has been submitted to the Trust & Safety team.

Despite this, it has been more than 5 days, and he has not received any updates. Currently engaged in a permanent job, he is unable to log hours, and this situation has left him feeling utterly helpless. We are seeking suggestions on what steps he can take to resolve this matter promptly. Your guidance and assistance would be greatly appreciated