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Tushar's avatar
Tushar S Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Moderator

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

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2,385 REPLIES 2,385
Mykola's avatar
Mykola A Community Member

You cannot initiate this. Work as-is for a while.

Viraj's avatar
Viraj M Community Member

I want the Upwork team to know that not having Identity Verified takes a toll on gathering clients, and seeing if the service provider(freelancer) is verified or not, only then do they accept the proposal or send an invite, it's a matter of trust. This situation needs to be thoroughly vetted.

Radia's avatar
Radia L Community Member

Including the bots, I'm quite certain there are more than 20 million freelancers right now. Verifying them is not the most efficient thing to do from Upwork's POV.

 

They will verify freelancers when they manage to find their first job, before they can withdraw the money.

 

As for getting jobs, rest assured that Upwork has already taken care of it. "Everyone has an equal chance" 

Dauda's avatar
Dauda S Community Member

Hello, I am new on this platform, I use logo for profile before and I was assistanted for changing to my personal Picture for verification so now I have submitted the necessary documents needed and I am waiting for successful verification by upwork because they said manual review verification and how long it takes for manual review verification to complete I need verification ASAP please put me on the right way 

Pradeep's avatar
Pradeep H Moderator

Hi Dauda,

 

Thank you for reaching out. Usually, we review your documents within 1-3 business days. Our team will reach out to you if they need additional information.

 

- Pradeep

Mostafa's avatar
Mostafa Z Community Member

dear sir iam from egypt i need to verify my id 

We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types.

Pradeep's avatar
Pradeep H Moderator

Hi Mostafa,

 

I see that you have already reuploaded your documents. Please allow 1-3 business days for the team to review and update your account. 

 

- Pradeep

Ataur's avatar
Ataur R Community Member

I have been trying to upload my goverment issue id to identify myself but its always failing. I have tried taking a clean picture multiple times but its still showing an error. Can someone help me with this?

Luiggi's avatar
Luiggi R Moderator

Hi Ataur,

 

I'm sorry you're having trouble verifying your identity. I see that your latest submission is currently under manual review. Once the team completes their review, they'll contact you via a support ticket if there's anything else you should do on your end. 

~ Luiggi
Jeba's avatar
Jeba N Community Member

Hello,

I am also facing the same problem. Can I send a proposal to a client in this situation? Can I apply for any job?

Arjay's avatar
Arjay M Retired Team Member

Hi Jeba,

 

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. 

 

Yes! You can still submit proposals to potential clients even without having to verify your ID. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

 

~ Arjay
Upwork
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