Identity Verification

[5cb59c16]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[e9f0a0bc]

Hi Joanne
I have been so disappointed lately on the re-verification process and a good account that was built with sweat had to suffer for it.

When i drop my details, i was told to take the images of government issued ID and also Utility bill which i provided.

That wasnt accepted so my account Top rated badge got removed.

I tried it again after going around to get my details differently from the government board and got an updated utility bills

But my job success score of 100 suffered and got to 89 instead.

I have a client i just sealed a project with which required him seeing my upwork account but its in chaos already.

Pls look into this and probably let me speak with an upwork agent so we can do a live verification because if i go this verification again and my suspended acount gets blocked then i would lose all the faith i had in upwork.

[pradeephele]

Hi Olaboboye,

I am sorry to hear about the inconvenience caused to you during the verification process. I can see that you're already communicating with the relevant team via a support ticket regarding your concern. 

I will follow up with the team handling your request and one of our team members will update your support ticket as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[e9f0a0bc]

Pls this is taking long, cant an agent verify me directly?

[27a4ce7c]

Good day,

I created a profile already 4 months ago, wrote a detailed description, uploaded a lot of complex project examples in the portfolio, no less than other freelancers, ordered a PLUS plan, sent proposals, but I do not get any interest from clients. And I noticed that similar freelancers from my country earned only those who have an identity verification badge.

1. Would I get identity verification when I earn something?
2. Do I need to have an identity verification badge to attract clients?
3. What conditions are required to be eligible for identity verification?

Because without identity verification I don't see the point of using "Upwork". What haven't I done yet?

Sincerely,

Šarūnas

[759e32fa]

Hi Sarunas,

Thank you for reaching out. I understand it may be frustrating not being able to secure jobs but let me help you out with your questions.

1. It is possible that when you start earning, you'll then be asked to verify your identity to get the badge but it varies for every freelancer. This process is automated and can't be requested.

2. No, you don't. Most clients understand that newbies will still undergo further verifications and not having the badge does not entail that they are not who their profiles say they are.

3. As I've mentioned in # 1, this process is automatic. Verifications and re-verifications happen to accounts that are eligible. Even long-term freelancers are asked to re-verify their accounts for security checks.

I've also pulled a few resources that may be helpful to you. Check out these articles to help you create a profile that stands out and improve your profile title and overview. For some great tips on writing proposals that win jobs, check out this article.

Don’t hesitate to visit the  Academy and sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork.

Good luck!

[9d69a8d6]

Hi Joanne, I have this Upwork for over a year now but i did NOT get any email regarding Identity Verification and there also seems to be some problem too Identity Verification section is missing from my settings, how i will become eligible or how it will be sorted. Can you please help in this regard, Thanks.

[luiggi_rosado]

Hi Hammad,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[gitapuri]

HI,

I am getting an error message stating "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.". Can you help me ????

[tinker_bell3]

Hi Gitanjali,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[2c5f2dad]

Sobresalir en cualquier tema antes y ser verificado proporciona Confianza en la verificación de Identidad en la plataforma  Upwork.

[nimra_rafiq]

HI, please verify my identity before 18 Oct, I submitted my identity card and also did visual verification, and my profile pic is also clear, now please Upwork approve my identity it has been a day since you have not responded I also requested for ticket and my ticket is open. please review my profile and respond and if you need any verification I am also available . thanks, But please verify my identity before 18 Oct Upwork gave me a deadline of 18 Oct.

[pradeephele]

Hi Nimra,

Thank you for uploading the documents for verification. Our team will review your submission and update your account within one business day.

- Pradeep

[nimra_rafiq]

now my ID card is verified but visual verification is still not what about that?

[egaruth]

Hi Nimra,

I would like to let you know that your verification is now completed and you should be able to see ID Verification Badge on your account. 

[583682ee]

Hello! There is a prompt on my account to verify my identity which has restricted me from so sending proposals and carrying out other activities on the platform. The twist is that I have already completed my identity verification and was given a verification batch. I don't understand what's actually going on. See attached files for clarification.

 

 

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[812dd08c]

Hi Nwokocha,

I looked closer at your account and confirmed that your ID has been verified. I can also see that you've been coordinating with the team about the status of your account via email, and a support ticket has been set up. 

Rest assured that your account has no restrictions and you can now use it as usual. Also, I can no longer see the ID verification prompt on your account upon logging in. You may consider clearing your cache and cookies, then logging back into your account and see if it still appears.

[allisonpapasin]

Hi Arjay,

Would you mind checking on the verification issues on my account please? I have sent more than enough proof of residency and identification, yet they keep finding something is wrong. This is so frustrating because I need to get my kid's tuition sorted out and I can't withdraw my funds. I'm so close to just refunding it and requesting my client to just send it another way. I've never had any issues before. Please help.. thank you

[2c8c734c]

Hi Team, 

I did not get my Identity Verification tab in my settings yet i created my new 2 weeks back

[812dd08c]

Hi Moeez,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

[eedb3bd2]

Hello! I hope you're having a great day. I attempted to change my Upwork account name to "Sadi," but my previous name was verified using my government-issued identity card. As the new name doesn't currently meet Upwork's name policy criteria, how can I revert the change and set my previous name as my profile name to comply with Upwork's name policy?

Sadam

[812dd08c]

Hi Sadam,

Thank you for reaching out to us and raising this query. We build this trust with clients and keep our marketplace safe and secure by indicating that we’ve confirmed your identity and sharing your verified name with them (when you work with them). Also, please remember that your verified name (the one on your government-issued ID) will only appear in the Contract Room and on invoices.

However, you still have options for the name you use for public and promotional purposes. 

Your profile name can be a nickname or a variation of your legal name as long as it follows our name change guidelines.

[ega310]

I have this message for more than 5 days:

"Some of your services are temporarily on hold.

We are completing a Know Your Customer review of your account. This process should be completed within 24 to 48 hours. If the hold on your account is not removed within 48 hours, please contact Upwork Customer Support."

I asked the bot to contact customer support it said:
"Thank you for reaching out to us. At this time, your account doesn't meet the eligibility requirements for Agent-based Support"

What am I supposed to do? When I going to get verified?

[812dd08c]

Hi Alejandro,

I've submitted a follow-up to the team handling the review. Kindly expect an email update from one of the members with more details about the status of your ID and further assistance. 

[ega310]

Thank you! By the way I took another photo of my ID this time with much better resolution and is not blurry, though I don't know where I could send it

[ega310]

NVM, i dont have the warning anymore, Thanks for the help!

[8fc79c61]

I have been waiting since last week for someone to contact me back regarding id verification on a compromised account. Can you please have someone please contact me asap regarding this matter...

[71c1606d]

I am new to Upwork and verified my ID a few days back. I have a client waiting for me to discuss on a project. I have uploaded the necessary documents too. But its still pending. Also I am unable to to submit a request to verify my ID a  little faster as its my first client. Would you please help me out in this? Thanks a lot.

Have a great day ahead. 

Rayyan.

[pradeephele]

Hi Mohammed,

I see that you've already responded to the support ticket initiated on your account for the same concern. One of our team members review your account and update you as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[19c0e5fb]

Hi Joan,

My account does not have the verification ID part.

Please help. 

Thank you.

[759e32fa]

Hi Mercy,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

[6bc2894a]

Hello,

My identification has been reviewed and accepted, but I don't have a blue ticket.

Do I have to wait?

[812dd08c]

Hi Klau,

I have checked your account, and it doesn't need further verification yet. The verification that's been performed on your account is for the payment method you recently added that had a name mismatch issue. I can also confirm that it's been resolved.

If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

[ad343d6f]

Hi Joanne ,

I want to verify my account, but I am not able to see Identity Verification option in my accoun. I there is no need to verify my account then how can I get a blue tick in my profile ? Need this issue fixed.

[812dd08c]

Hi Wasik Kabir,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

You may want to check this help article for more information.

[4f53eb78]

Hello,

I am stuck in the identity verificaiton process because my country is not listed in the countries list but it was listed when I verified my tax information. I am from Sudan, so I am unable to upload my possport document. However, I am currently residing in Cyprus as a student. But I wasn't able to upload my official student visa. I also tried uploading my details in Saudi, cause I have a visa there, but it wouldn't verify it for me.

May I recieve additional support on this?

[759e32fa]

Hi Enas,

I checked your account and can see that you have successfully submitted your documents. Please allow our team some time to review your information. In case we need additional information or the documents you submitted are insufficient, our team will reach out to you via a support ticket with instructions on how to complete the verification process.

[4f53eb78]

Hi AJ,

Thank you for your response. My concern is that I have a pop up notification that says I have until the 11th to complete my verification. May I be assisted with this before then?

[812dd08c]

Hi Enas,

I took a closer look at your profile, and it looks like you need to complete the ID verification process. You can start by clicking the Get Started button here upon logging in or you can go to Settings> Id Verification.

You may check this help article for more details or guidelines for completing the verification.

[4f53eb78]

Hello,

Yes, I have been trying to but I am stuck in the identity verificaiton process because my country is not listed in the countries list but it was listed when I verified my tax information. I am from Sudan, so I am unable to upload my passport document. However, I am currently residing in Cyprus as a student. But I wasn't able to upload my official student visa. I also tried uploading my details in Saudi, cause I have a visa there, but it wouldn't verify it for me.

May I recieve additional support on this?

[tinker_bell3]

Hi Enas,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.