Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retiring Moderator
I have problem with Identity (ID) Verification, when try it:
Full Name is not same as profile setting, I change all as a FAQ or ChatBot support tell me, but not change when start validation.
How can I do? I am frustrating....
Best regards!!!
Retired Team Member
Hi Alfredo,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties verifying the name on your account. Rest assured that one of our agents will be reaching out to you here with more information and further assistance.
Retired Team Member
Hi Duressa,
You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form.
- This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.
- The documents we accept include a passport, national ID card (NIC/CNIC), driver's license, tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Feel free to check this help article for more details. You may also coordinate with the team through the email notification you received if you need further assistance and they'll surely assist you accordingly.
Retired Team Member
Hi Haider,
Thank you for reaching out. For your ID Verification, the ID must include your picture, signature, name, date of birth, and address, except passports, which don't need your address. That said, it should not be another person's ID, so your spouse's Visa cannot be accepted. Feel free to check this help article to learn more about acceptable documents to complete your ID verification.
Retiring Moderator
Hi Mostafa,
I see that you recently resubmitted the required documents for review. Kindly allow more time for the team to review your submission again; they'll let you know if you need to do anything else.
Retired Team Member
Hi Hamid,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Retiring Moderator
Hi Saksham,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Abdullah,
I'm sorry for the delay in getting back to you. I've followed up with the team handling your case; you can rest assured they'll be contacting you soon with more information.
Retiring Moderator
Hi Suhaib,
I see that the ID Verification Badge is visible on your profile. If you can't see it on your end, try clearing your browser cache and cookies or checking from a different browser.
