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Tushar's avatar
Tushar S Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Moderator

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

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2,385 REPLIES 2,385
Betelehem's avatar
Betelehem H Community Member

Please Help!!!!

I need serious Help

I hope you will get my point,  my brother in law has faced a serious trouble with him account, his account been suspended since 15days ago, he requested too many requests but it didn't work out,

The main Problem is he can not nether change his Profile picture nor verify his ID.. when he trys to change his profile it says "first verify your ID" and when trys to verifiy his ID it says "first change your profile picture", these things goes ciculate over and over. also he could not see the "other"  option in his ID verification type only there is Passport options which he hasn't,  he can't comment here that's why i am writing for him. Also i do respect all the upwork TOS we can't see any other option. the support tickets were all are the same response with irrelevant answers,

hope you will get me and help him out.  **Edited for Community Guidelines**

 

regard.

Pradeep's avatar
Pradeep H Moderator

Hi Betelehem,

 

I am sorry to hear about the action taken on your brother-in-law's Upwork account. For confidentiality purposes, I will be unable to discuss other user's account with you. As mentioned by you, I see that they have already responded to the support ticket initiated on their account. Please request them to allow time for the relevant team to review and respond to their request. 

 

- Pradeep

Betelehem's avatar
Betelehem H Community Member

okay sir i see and respect your every safety regulations, but he's my brother and he can't comment here(not allowed) and the request is not working the only thing they do is replaying the same answers it seems (copy paste action) and it's fraustrated, is there any other option which he can get the soultion even contacting them with virual meeting for ID verification also for profile changing?

 

thank you for positive response.

Arjay's avatar
Arjay M Retired Team Member

Hi Betelehem,

 

We certainly understand how you want the issue with your brother-in-law's account resolved immediately. However, if there's an issue with the ID Verification, our review team is the best team that can handle this situation. As long as he stays connected via that support ticket or email, he'll be assisted accordingly.

 

That said, please allow our team time, and he'll eventually get an update on that ticket once his account and concerns are thoroughly reviewed. We would appreciate your patience and understanding of the limitations of what we can provide here in the Community. Thank you!

 

~ Arjay
Upwork
Isil's avatar
Isil O Community Member

Hello there, 

I got a decline message for my ID verification due to my previous photo. I have changed that.

Can you please have a look at that and help me overcome this hurdle? Or other hurdle(s)

It shouldn't take this long. You need to encourage freelancers to work with you as quickly as you can.

 

I want to accelerate this, please. It was quite a challenge to find this page and just simply send you a message.

I would really appreciate your prompt response.

 

Thanks

Isil

Nikola's avatar
Nikola S Moderator

Hi Isil,

 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. If you need further assistance feel free to follow up with our team directly on your ticket and they will be happy to assist you. 

~ Nikola
Dzmitry's avatar
Dzmitry L Community Member

Hey,

 

today is the last day when I have to confirm my identity. I'm planning to do it, but first I need to clarify some details on my end. Can this deadline be extended?

Nikola's avatar
Nikola S Moderator

Hi Dzmitry,

 

Thank you for reaching out to us. I would like to clarify that it is not possible to extend the deadline for verification. If you don’t verify your identity within 7 days of notification we will place a hold on your account. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will be canceled. The hold will not affect your ability to work on existing contracts and we will be happy to remove it once you’ve verified your identity.

~ Nikola
Dzmitry's avatar
Dzmitry L Community Member

ok, as long as my active contract (where I didn't report anything yet though) won't be affected, I'm fine with this, thanks

Yoku's avatar
Yoku S Community Member

Hi I want to use the bank account of my company to get payed but they say that the names do not match. I read that I have to upload the bank statements to veryfy that the bank is mine but where do I send this information? 

 

Best,. 

Arjay's avatar
Arjay M Retired Team Member

Hi Yoku,

 

Thank you for reaching out here in the Community. I've contacted the team reviewing your payment method and shared your concern. Kindly expect an update from one of the team members via email with further assistance once your account is thoroughly checked.

 

~ Arjay
Upwork
Ma Chresalese's avatar
Ma Chresalese F Community Member

Hi,

I'd like to request identity verification. Hope you can assist.

 

Thank you

Arjay's avatar
Arjay M Retired Team Member

Hi Ma Chresalese,

 

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

 

You may want to check this help article for more information. 

 

~ Arjay
Upwork
Samyak's avatar
Samyak V Community Member

I successfully verified my identity on Upwork a few days ago, but now they're stating that my verification is not valid. I need a valid explanation for this issue because I'm unable to apply for any jobs. Your prompt assistance is greatly appreciated as this is an urgent matter.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Samyak,

 

I checked your account and it looks like our team has already reached out to you with information on why your ID was not approved. They have also included a set of instructions for you to complete the verification process. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in getting your account verified.


~ AJ
Upwork
Zinnah's avatar
Zinnah A Community Member

when I try to apply new job first shows a popup "Verify your identity" I have already added 3 times to submit all the details on the verify ID, but still shows the same problem showing a popup "Verify your identity". when I close this popup I can't write a cover letter, the field is disabled.

 

Screenshot_29.png

 

 

 

Screenshot_30.png

Nikola's avatar
Nikola S Moderator

Hi Zinnah,

 

Thank you for reaching out to us. I checked with our team and it looks like you need to try again. Could you please try again submitting the document for verification? 

~ Nikola
Zinnah's avatar
Zinnah A Community Member

Hello Nikola, Thanks for your response. actually, I have already submitted a document many more times like 10+ but it shows the same problem.

I trying to contact Upworks support. but I have not success 😞

Pradeep's avatar
Pradeep H Moderator

Hi Zinnah,

 

I understand your concern. I checked your account and noticed that your previous submissions were rejected. You can try uploading the identity documents from the Settings page >  Identity verification tab. You can refer to this help page for the list of acceptable documents.

 

- Pradeep

Zinnah's avatar
Zinnah A Community Member

Hello Pradeep, I have seen this page and uploaded it again many more times, but my document is not approved.

 

I don't understand why it was not approved. Our ID card is our language so I think that's why my document was not approved but I don't know.

please you help me and please approve my ID card.

Zinnah's avatar
Zinnah A Community Member

when I try to apply new job first shows a popup "Verify your identity" I have already added 3 times to submit all the details on the verify ID, but still shows the same problem showing a popup "Verify your identity". when I close this popup I can't write a cover letter, the field is disabled.

Luiggi's avatar
Luiggi R Moderator

Hi Zinnah,

 

I understand that you've tried this a few times already, and I'm sorry for how this process has inconvenienced you, but we've confirmed with the team that you'll need to resubmit your documents. Would you mind going to your identity verification page and resubmit the required documentation? We'll notify the team, and they'll review your submission as soon as possible.

~ Luiggi
Zinnah's avatar
Zinnah A Community Member

Hello Luiggi, I have seen this page and uploaded it again many more times, but my document is not approved.

 

I don't understand why it was not approved. Our ID card is our language so I think thats way my document not approved but I don't know.

please you help me and please approve my id card 

Yevgen's avatar
Yevgen L Community Member

Hi. I have a problem with Identity verification. I got message that my profile of location does not match passport of location. It is wrong. I am Ukrainiane, i have a Ukraine passport and my profile location is Ukraine too. I sent foto with information my location. 

 

**Edited for Community Guidelines**

 

Can help me?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Yevgen,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
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