Solved: Identity Verification - Page 33

Andrea G · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

Andrea G · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

Ashrafur Rahman K · ‎11-08-2023

My account has the same issue . 😕

NikolaS N · ‎11-08-2023

Hi Rabin,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

Ashrafur Rahman K · ‎11-08-2023

Hello,

I have submitted my NID. It was saying we're reviewing your submission. Now it's same as it was without submission. I haven't received any emails regarding this. Should I resubmit?

My visual verification says it's still pending.

Thanks

Annie Jane B · ‎11-08-2023

Hi Ashrafur,

Thank you for reaching out. Kindly allow our team a few days to review your submission. Our team is currently receiving a higher-than-normal volume of requests so it may take more than one business day for your account to be reviewed.

Should we need more information to complete your account verification, our team will reach out to you via a support ticket.

~ AJ

Ashrafur Rahman K · ‎11-08-2023

Ok, thank you.

Lucas P · ‎11-08-2023

I have tried several times to validate my Id, but everytime I do it after a couple of minutes it tells me that nothing has been posted. Look:

After 5 minutes it showed me that nothing was uploaded

Regards

Luiggi R · ‎11-09-2023

Hi Luca,

I apologize for the delay in getting back to you. We've shared your concern with the relevant team and can confirm that your verification is now completed. Don't hesitate to let us know if you need further assistance.

~ Luiggi

Alvaro A · ‎11-08-2023

I have been trying more than 5 times to verify my ID, and after sending the photos of my ID it goes to the state "We are reviewing your ID", then it leaves that state and asks me to enter the ID verification again.

I repeat: I have sent photos of my documents of the best quality 5 times and they always ask me again

Arjay M · ‎11-08-2023

Hi Alvaro,

I've reached out directly to the team handling the review and they confirmed that your ID has been verified. You should now be seeing the ID Verified badge on your profile to validate the action taken on your account.

~ Arjay

Muhammad K · ‎11-08-2023

Hi, I have submitted my id two weeks ago and still haven't got any update. I can see a notification "We're reviewing your documents and will get back to you within 1 business day. Learn more" but haven't got any update in two weeks.

Pradeep H · ‎11-21-2023

Hi Muhammad,

Apologies for the delay in reviewing your documents. I see that your verification is already complete now.

- Pradeep

Pradeep H · ‎11-09-2023

Hi, I just created an new account and I just got to the Identity verification.

I uploaded my country's Identification Card, but it's getting declined.

**Edited for Community Guidelines**

Pradeep H · ‎11-09-2023

Hi Yusuf,

I see that you have resubmitted the documents for verification. Please allow 1-3 business days for the team to review and update your account.

- Pradeep

Anuj P · ‎11-09-2023

I have submitted my government ID twice and I have also submitted the selfie for visual verification. But on upwork it still showing me for identity verification and whenever I click on get started for identity verification it asks me to submit my ID again. I have not received any mail regarding this process, whether my document was accepted or rejected.

Luiggi R · ‎11-11-2023

Hi Anuj,

I'm sorry for the delay in getting back to you. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Salim D · ‎11-09-2023

Hello,

i just created my account a few days now as a freelancer, i created the account with my gmail so upwork took my name that i'm using in my gmail automatically, but it's not my name it's my nickname, so i requested to change it in upwork to my real name and i did, I have my real name now on my upwork profile but now upwork request me to verify my ID, and he compares my name in my ID with my old name in upwork which is my nickname that i corrected , so i got always rejected , i need upwork to compare my name that i updated with my ID, so i can be verified.

HOW CAN I PROCEED?

Avery O · ‎11-13-2023

Hi Salim,

I apologize for the delay; we had to look into this further. Our team has followed up with the team handling your account concern, and they will get back to you on the same ticket thread once they have reviewed the documents you submitted.

I appreciate your patience!

~ Avery

Alton T · ‎11-09-2023

Hi Im trying to verify my identity but the only option available for my country is to provide a picture of my Passport and mine expired last year. Kindly advise how can i verify my identity. Can i use my national ID?

Arjay M · ‎11-09-2023

Hi Alton,

Thank you for reaching out and I'm sorry if you're having difficulties verifying your ID. However, please know that the acceptable forms of ID vary by country and will be listed on the form. This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address. Any other valid government-issued photo ID that meets these criteria can be subject to review.

~ Arjay

Mohammad All E · ‎11-09-2023

A few months ago, I verified my identity, but I was not regular for a month, and now my account is showing as unverified. I want to verify it.

Forest B L · ‎11-09-2023

Hello Mohammad, I am Forest B L.

For Upwork, identity verification typically involves submitting documents like your ID, passport, or driver's license. You'd usually find this option in your account settings or when prompted during the account creation process. Make sure to follow Upwork's guidelines and only use official documents. If you're having trouble, you might want to check their support resources or reach out to their customer service. Good luck!

Mohammad All E · ‎11-09-2023

Thank you for your reply. I went through all the processes you mentioned, and as far as I remember, everything went well, but my account doesn't have the verified icon for some reason. And now there is no option named identity verification in my profile settings.

Forest B L · ‎11-09-2023

Hi

That's frustrating. If you're having trouble with the verified icon on Upwork and can't find the identity verification option in your profile settings, your best bet is to contact Upwork's support directly. They'll be able to look into the issue and guide you on how to complete the verification process or address any technical glitches that might be affecting your account. It's not uncommon for these things to happen, and their support team should be able to provide the necessary assistance.

Mohammad All E · ‎11-09-2023

Thank you very much for your support.

Arjay M · ‎11-09-2023

Hi Mohammad All,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.

You may want to check this help article for more information.

~ Arjay