Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

Thank you, Arjay for your support.

[#3]

I'm facing the issue for id verification i have made several attempts and uploaded my id issued by government several times but still its sayings to upload it again how can i solve this issue?

[#4]

Hi Haris,

I can see that the team has reached out with more information about the review status and instructions for resolving the issue. You may access your email or the support ticket linked to your case on this page for updates. Feel free to coordinate with the team by responding to their email if you need further assistance.

[#5]

Hi,
I requested to complete the identity verification, but there is no option for a national ID, only two choices: passport or visa, and I don't have either. I only possess a national identity card. Nevertheless, I chose passport and attached a picture of the national ID, which displays the address and all the required information.

I just want to confirm if this is correct or not. Also, the national identity card is in Arabic, but I understand that it's not an issue as you accept various languages.

[#6]

Keep eye at emails. You will be asked for additional details if needed.

[#7]

The account has been verified, and the identity has been confirmed with the national ID without any issues.

😍😍

[#8]

Hi, My name is Gnanasankarraja. I am from India. I received my first job on Upwork. But, Upwork sent me an email, that says verify the identity. But I have only an Adhaar and a pan card. But Upwork didn't accept that.  what can I do?

Thank you.

[#9]

Hi Gnanasankar,

I see that you have already uploaded your documents to verify your account. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#10]

Hey, today I was asked to verify my identity on upwork. It says that National Id Cards are eligible for verification, but when I tried verifying using Ethiopian Government issued National Id, it says its unsupported. Currently I don't have any other type of Ids, what can I do?

[#11]

Hi Samuel,

I have followed up with the team handling your documents and they have confirmed that your documents were rejected due to a low-resolution or unclear image. Please try uploading a good-quality image of the front and back of the same document. You can upload the documents again from the Settings page.

- Pradeep

[#12]

The thing is there is no option to upload national Id. I have tried taking good pictures, but I couldn't find the national card Id option .

[#13]

Hi Samuel,

You can select the most relevant ID option applicable to your national ID and proceed with uploading your ID card.

- Pradeep 

[#14]

Thank You!

[#15]

Hello. I can't verify my location. I am currently living in Thailand with a student visa, but the visa is a stamp. I sent a stamp and it did not get approved. I sent my TM30 registration form that has my name on it and it didn't get approved either. How can I confirm my location?

[#16]

Hi Irina,

Please refer to this help page to check the list of acceptable documents to verify your location. Feel free to reply to the same email notification if you have any questions.

- Pradeep

[#17]

Hello, Pradeep.
My issue is that the country I am staying in doesn't provide any documents besides the visa, and the visa is a stamp in the passport that was declined by the Upwork team as a verification document. How can I verify my location?

[#18]

I have recently become active on Upwork, however I have submitted my documents to complete my identity verification. On the platform it says it would be in 1 day but it's not done yet. It's been more than a week since I uploaded the documents.  

If you don't want to verify my identity then kindly allow me to delete my profile permanently.

 

[#19]

Hello Keyur, I am Forest B.

If you're having trouble completing the identity verification process on Upwork, here are some steps you can take to address the issue:

1. Contact Upwork Support: Reach out to Upwork customer support as your first step. Explain the issue you're facing with the identity verification process. Upwork's support team can provide guidance, troubleshoot the problem, and offer assistance. You can contact them through the Upwork Help Center or directly from your Upwork account.

2. Check Documentation: Review the documentation requirements for identity verification on Upwork. Make sure that you have provided clear and accurate copies of the required documents. Common documents include government-issued IDs, passports, or driver's licenses.

3. Resubmit Documents: If your initial attempt at identity verification fails, you may have the option to resubmit your documents. Double-check the quality and clarity of the images you are submitting. Ensure that the documents are valid and within the specified guidelines.

4. Ask for Specific Feedback: If your verification is rejected without clear reasons, ask Upwork support for specific feedback on the rejection. Understanding the exact issue can help you address it more effectively.

5. Verify Upwork Account Settings: Check your Upwork account settings to ensure that all the information you provided matches the details on your submitted documents. Any discrepancies might result in verification issues.

6. Consider Alternative Verification Methods: Upwork may offer alternative methods for identity verification, such as video calls or third-party verification services. Inquire about these options and see if they are applicable to your situation.

7. Be Patient: Identity verification processes can take some time. If there's a delay, be patient and wait for the Upwork support team to process your verification request.

8. Technical Issues: Ensure that there are no technical issues on your end. Check your internet connection, browser settings, and any other factors that might be affecting the smooth completion of the verification process.

9. Seek Upwork Community Assistance: Upwork has a community forum where freelancers and clients share their experiences and seek advice. You may find helpful insights or solutions from others who have faced similar issues.

Remember that Upwork's support team is there to assist you, and they can provide the most accurate information regarding the identity verification process. If all else fails, consider seeking legal advice or exploring alternative platforms if applicable.

[#20]

Hi Keyur,

I see that your previous submission was rejected. You will need to reupload the documents on the same page seen in your screenshot. Feel free to message us if you have any questions.

- Pradeep

[#21]

After I passed the verification of my account my profile is still no longer available and I can't access it.

[#22]

Hello Duliba, I am Forest B.

If you've successfully passed the verification process but still can't access your profile, there might be a few reasons for this issue. Here are some steps you can take to resolve the problem:

1. Contact Support:

   • Reach out to the customer support or help center of the platform or service you are using. Provide them with details about your account verification and the issue you are facing. They should be able to investigate and assist you in resolving the problem.

2. Check for Emails or Notifications:

   • Look for any emails or notifications from the platform regarding your account. There might be important information or instructions in those communications.

3. Clear Browser Cache and Cookies:

   • Sometimes, browser cache and cookies can cause issues. Try clearing your browser's cache and cookies, then attempt to access your profile again.

4. Try a Different Browser or Device:

   • If the issue persists, try accessing your profile from a different browser or device. This can help determine if the problem is specific to one browser or device.

5. Verify Account Information:

   • Double-check that all the information in your account is accurate and matches the information provided during the verification process. Any discrepancies might be causing access issues.

6. Review Platform Policies:

   • Make sure you are in compliance with all the platform's terms of service and policies. Violating any terms could lead to access issues.

7. Account Suspension:

   • It's possible that your account has been suspended for some reason. Check the platform's terms of service or contact customer support to inquire about the status of your account.

8. Password Reset:

   • Try resetting your password. Sometimes, account access issues can be resolved by changing the password.

Remember to follow the specific guidelines and procedures provided by the platform or service you are using. If none of the above steps work, contacting customer support is usually the best course of action. They will have access to your account information and can provide personalized assistance.

[#23]

Your profile is alive now. I can see it.

[#24]

Hi Duliba,

Thank you for your message. I checked your Upwork profile and I am able to view it at my end. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#25]

Hello, greetings... I have a problem with the identity verification. When I enter the section I do not see the green button to be able to start the verification. I noticed that it is as if I have already verified.... I attach an image, I hope you can help me.

[#26]

Hi Juan,

Thank you for your message. I checked the screenshot and it looks like the green button to not visible as you have already submitted your documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep