Solved: Identity Verification - Page 38

Andrea G · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

Andrea G · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

Aryan Raj J · ‎11-12-2023

I HAD COMPLETED AND FOLLOWED EACH AND EVERY STEPS THEN ALSO I'M UNABLE TO VERIFY MY ID. I'M TRYING FROM LAST 1 WEEK.

Bibi R · ‎11-12-2023

Hi Aryan,
Send a selfie or complete a video call to confirm your identity.

Pradeep H · ‎11-13-2023

Hello Aryan,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Alton T · ‎11-12-2023

Hi, im trying to verify my identity but my passport expired last year. There is no option to provide a National ID. Please help me verify my identity.

Bibi R · ‎11-12-2023

Hi Alton,
No any expire documents cannot be used to verify identity
but you can verify it with national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Alton T · ‎11-15-2023

Hi Bibi

There is no other option except for passport, so how can i verify. I tried uploading my National ID but it ddnt work. Kindly advise how i can proceed.

Pradeep H · ‎11-16-2023

Hi Alton,

You can select passport as your ID type and upload your national ID. Feel free to message us with the screenshot of the error message in case you are unable to proceed with uploading your national ID.

- Pradeep

Alton T · ‎11-22-2023

Thank you, it worked!!!

Nitiz K · ‎11-12-2023

Hello,

I just got asked to verify my identity and was proceeding to do so but, I seem to have only one option of Government ID to provide and that is my Passport , which I do not posses. I am from Nepal and want to use my citizenship or National ID for verification.

I would appreciate any help possible.

Pradeep H · ‎11-13-2023

Hi Nitiz,

I understand your concern. Please select Passport as your ID option and upload your national ID for verification. Feel free to message us if you have further questions.

- Pradeep

Nitiz K · ‎11-13-2023

Yeah did so and its under review. Thanks for the reply.

Avozara A · ‎12-05-2023

Hello Mr. Pradeep H,

For identity verification, my country (Madagascar) only has one option, which is a passport. However, I do not have one; I only possess a national identity card. I have already followed your advice by uploading my national identity card even though I selected the passport option, but I am still encountering this error. Could you please assist me?

Annie Jane B · ‎12-05-2023

Hi Avozara,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Arafat S · ‎11-12-2023

Dear Upwork Support Team,

I hope this email finds you well. My name is Arafat Siddiqui, and I am writing to bring to your attention an urgent matter regarding the identity verification process for my Upwork account.

I submitted my government ID for identity verification 7 days ago, and unfortunately, the verification process has not been completed yet. Additionally, I have not received any Email from Upwork regarding the status of my verification.

Could you please look into the status of my identity verification and provide an update on when I can expect the process to be completed? Additionally, it would be helpful to receive any relevant information or instructions to expedite the verification.

I value the services Upwork provides and have always had a positive experience on the platform. I believe resolving this matter promptly will allow me to continue utilizing Upwork's features and connecting with clients.

Thank you for your attention to this matter. We look forward to a quick resolution to this matter.

Best regards,

Arafat Siddiqui

Bibi R · ‎11-12-2023

Hi Arafat,

After submitting you İD card.
Now Send a selfie or complete a video call to confirm your identity.
Your account will get verified with in 24 hour.

Pradeep H · ‎11-13-2023

Hello Arafat,

I have followed up with the team handling your request and I see that one of our team members has already reached you to assist further. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Bhavisha B · ‎11-12-2023

I have filled the form numerous times and it just shows the status that it's getting reviewed but after some time it asks me again to fill the form.

I have submitted high resolution pic for the verification and have followed all the instructions. I have also been trying to contact the upwork support, it's just not happening.

What should I do to get verified?

Pradeep H · ‎11-13-2023

Hi Bhavisha,

I have followed up with the team handling your request to expedite the review and I see that one of our team members has already reached you to assist further. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Alexandra A · ‎11-12-2023

Hello, this is the fourth time I’ve written.

My account verification has been stuck at the same stage for 5 days. Can you send me one of the agents who will solve this problem?

Pradeep H · ‎11-13-2023

Hi Alexandra,

I am sorry to hear about the trouble while completing ID verification. Could you please tell us more about the error or issue you are facing?

- Pradeep

Alexandra A · ‎11-13-2023

I received a notification that I need to complete a profile verification. I completed it 5 days ago, but in the end it settled on a visual check, which is still being processed.

Alexandra A · ‎11-13-2023

Will you help me?

Rijaniaina A · ‎11-13-2023

Hello,

I need to complete the identity verification process, however on Government Issued Photo ID type, only passeport is showing for my country, madagascar whereas I need to upload my national ID card.

Since passeport is the only option, I tried to upload the ID card but it does not work.

Thanks for your the help

Nikola S · ‎11-13-2023

Hi Rijaniaina,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Samuel K · ‎11-13-2023

I got my id and location approved, but the selfie is not still approved. It says it will take upto 1 business day but its been more than 3 days since I submitted my selfie. Is there anything I should do?