Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hello Tan,
I see that one of our team members has already reached out to you via a support ticket for the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Rami,
Yes, you can. You can submit any government-issued photo ID you have, ensuring it's unexpired and valid. We understand that sometimes, you may reside in one country with an ID from another. If this is the case, you'll see another step on your Identity Verification page, which is used to verify your current location, and the team may contact you directly to ask for additional documents. You can check this article to learn more.
Hi Muhammad,
I'm sorry you're having trouble with the verification process. I see that the team has recently followed up with you regarding your verification. Please continue communicating through your ticket with them; you can rest assured that they'll assist you further.
Hi Muhammad Zubair,
Arjay here stepping on for Luiggi. Please remember that your government-issued photo ID must include your picture, signature, name, date of birth, and address, except for passports, which don't need your address.
That said, your bank e-statement cannot be used to complete the IDV. You may check this help article for acceptable documents to complete the ID Verification process.
Hi Muhammad,
I see that you already have a support ticket with the relevant team; you can rest assured that the next available agent will follow up as soon as the ticket is in their queue.
Hi Muhammad Zubair,
Thank you for reaching out to us. I shared your query with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Hi Pettie,
Apologies for the delay in responding to your post. I am pleased to inform you that your account is already verified and your payment method is already active. Feel free to message us if you need further assistance.
- Pradeep
Hi Shaikh,
I see that you've coordinated with our Support Team via chat and raised a support ticket about your ID Verification concerns. I can also confirm that one of the team members has responded with more information and instructions for resolving the issue with your concern.
Please follow the instructions provided by the team and continue communicating if you need further assistance.
Hi Niloofar,
I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You may check this help article for more information about acceptable documents and best practices when submitting your ID for approval.
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Let us know if you need further assistance.
Hi Muhammad,
I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.
Hi Jelly Ann,
Thank you for reaching out to us. I followed up with the team handling your verification and all limitations are now removed. Let us know if you need further assistance.
Hi Ahmed,
You may try to submit that ID if it meets the criteria in this help article. Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue.
Hi there, Arjay!
Thanks for your response. I did try to resubmit my ID; however, I keep getting a "We had some trouble verifying your ID" message. I attempted to resubmit using both available options (passport and visa), but both resulted in the same message.
My national ID meets all the necessary criteria mentioned in the help article: a picture, name, date of birth, and address. Can you help identify any mistakes here?
Hi Ahmed,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Omar,
Thanks for reaching out. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.
~ AJ
Hi Bereket,
We certainly understand your situation. The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Let us know if you need further assistance.
Hi Bereket,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
~ AJ
Hi Damiete,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
~ AJ
