Moderator
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Moderator
Hi Mesiet,
I will be happy to clarify that you have opened the right account. Earning freelancers are those who have already earned money on Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
- Pradeep
Retired Team Member
Hi Mesiet,
Congratulations on getting your Talent Rising badge, however, please keep in mind that this does not ensure that you will be asked to verify your ID.
Your account doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
~ AJ
Hi Arjay,
I dont see identity verification tab in account setting. what's the problem here. please help me. check the attatched image.
Regards: - Muhammad Mobeen Abid
Moderator
Hi Muhammad,
You don't have to verify your account at this time. The ID verification tab will show up only if our team requests it. We will contact you when verification is necessary. Thank you for your cooperation.
- Pradeep
Moderator
Hi Thisara,
You're not currently required to complete a verification process to obtain the ID Verification Badge. I'm afraid this isn't something you can request. You'll be notified directly once you're required to go through the process.
Hi Luiggi,
I dont see identity verification tab in account setting. what's the problem here. please help me. check the attatched image.
Regards: - Muhammad Mobeen Abid
Moderator
Hi Mustafa,
Thank you for reaching out to us. I reached out to the team handling your case and your verification is now complete.
Let us know if you need further assistance.
Moderator
Hi Mayokun,
Apologies for the delay in reviewing your documents. I can see that you're already communicating with the relevant team via a support ticket and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Retired Team Member
Hi Zaman,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
~ AJ
