Solved: Identity Verification - Page 61

Andrea G · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

Andrea G · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

Arjay M · ‎12-11-2023

Hi Shaikh,

I see that you've coordinated with our Support Team via chat and raised a support ticket about your ID Verification concerns. I can also confirm that one of the team members has responded with more information and instructions for resolving the issue with your concern.

Please follow the instructions provided by the team and continue communicating if you need further assistance.

~ Arjay

Niloofar M · ‎12-11-2023

I attempted to verify my identity with my Swedish ID card (IDENTITETSKORT) and my residential permit card, but both were rejected.

How can I fix it?

Arjay M · ‎12-11-2023

Hi Niloofar,

I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You may check this help article for more information about acceptable documents and best practices when submitting your ID for approval.

Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Let us know if you need further assistance.

~ Arjay

Muhammad O · ‎12-11-2023

Hello everyone,

I'm a freelancer on Upwork from Egypt, and I'm currently experiencing issues with verifying my identity using my national ID card. I've attempted the verification process multiple times, but unfortunately, I've been unsuccessful in resolving the problem.

Could someone from the Upwork support team kindly assist me in resolving this matter? I would greatly appreciate any guidance or assistance you could provide to help me complete the identity verification process successfully.

Thank you in advance for your help!

Arjay M · ‎12-11-2023

Hi Muhammad,

I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.

Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.

~ Arjay

Nikola S · ‎12-12-2023

Does any of you experienced this problem? Why I got disabled when I verified already my ID before.
All my contracts been disabled I cannot post and send message to clients.

Please any moderator reply.

**Edited for Community Guidelines**

Nikola S · ‎12-12-2023

Hi Jelly Ann,

Thank you for reaching out to us. I followed up with the team handling your verification and all limitations are now removed. Let us know if you need further assistance.

~ Nikola

Ahmed E · ‎12-12-2023

Hi everyone, I have an issue regarding identity verification, specifically the Government Issued Photo ID part. The menu provides only two options (Passport and Visa) for Egypt. However, currently, I do not possess these items. I was wondering if I can use my Government Issued Personal ID instead.

Arjay M · ‎12-12-2023

Hi Ahmed,

You may try to submit that ID if it meets the criteria in this help article. Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue.

~ Arjay

Ahmed E · ‎12-16-2023

Hi there, Arjay!

Thanks for your response. I did try to resubmit my ID; however, I keep getting a "We had some trouble verifying your ID" message. I attempted to resubmit using both available options (passport and visa), but both resulted in the same message.

My national ID meets all the necessary criteria mentioned in the help article: a picture, name, date of birth, and address. Can you help identify any mistakes here?

Luiggi R · ‎12-16-2023

Hi Ahmed,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Omar S · ‎12-30-2023

Hi Luiggi,
I came here because I have the some problem as "Ahmed" - I am not given the option to provide a photo ID (which meets the in the help article) and it says I can only provide a passport or a visa which I don't have and can't apply for any time soon, unfortunately.

Is there any way I can provide a government-issued photo ID? Please let me know as this is very important.

Omar S · ‎12-30-2023

I have a serious problem with the verification process - I am not given the option to provide a photo ID (My ID meets the criterea in the help article) and it says I can only provide a passport or a visa which I don't have and can't apply for any time soon, unfortunately.

Is there any way I can provide a government-issued photo ID?
Upwork is a very important platform and losing access to it would be a serious issue to me, so any information would be very much appreciated.

Annie Jane B · ‎12-30-2023

Hi Omar,

Thanks for reaching out. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

~ AJ

Bereket T · ‎12-12-2023

My friend verified his ID using driver's license but I can't do that because there is no options for that it says only passport available we both from Ethiopia, My driver license have all the information that is needed. Thanks in advance!

Arjay M · ‎12-12-2023

Hi Bereket,

We certainly understand your situation. The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Let us know if you need further assistance.

~ Arjay

Bereket T · ‎12-13-2023

There is no option for driver's license verification but only passport, and I only have driver's license.

Is there anyway you can help me get verified using my driver's license?

Annie Jane B · ‎12-13-2023

Hi Bereket,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Damiete H · ‎12-12-2023

Sent in 2 bank statements but location could not be verified

Annie Jane B · ‎12-13-2023

Hi Damiete,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Emeka E · ‎12-13-2023

Hello,

I'm new here on upwork and I was asked to verify identity before I can apply for a job. And I have uploaded all my Identity card and it's yet to be approve. And it's up to a week now. Please help

Luiggi R · ‎12-13-2023

Hi Emeka,

I'm sorry you've been having trouble completing your verification. I've escalated your concern with the appropriate team, and one of our agents will contact you via this support ticket to assist you further.

~ Luiggi

Mohsin M · ‎12-13-2023

Dear sir ,

I have changed my name in my contact info section but when I verify it stays with the old name . Please resolve my issue as soon as possible

Pradeep H · ‎12-25-2023

Hi Mohsin,

Apologies for the delay in responding to your post. I see that you're already communicating with the relevant team via a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Ryan C · ‎12-13-2023

Hi, currently, I've been prevented from applying for jobs due to this identity verification. I have tried providing the documents; however, without success. The only method I have at my disposal to provide a version is a national ID. However, the machine seems to be unable to verify this document, probably because the document needs to be sent from both sides, and the platform only allows one picture per document.