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Tushar's avatar
Tushar S Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Retired Team Member

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

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2,385 REPLIES 2,385
Monica's avatar
Monica Q Community Member

Hello Matthew Ranera,

why do you always avoid solving problem?( see pic3 as attached)

I emphasized again and again that  I can't update my profile photo and name at all, asyour website refuse me to do that(see pic2 and pic4 as attached).

Can you understand what I said?? 

 
 
 
 
 
Bogdan's avatar
Bogdan C Community Member

I don't have Passport to verify my accout, but I have  id and i don't see  id option on the list. Please, can you help me?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Bogdan,

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process, and you'll need to allow 1-3 days for the review to be completed.

~ Luiggi
Ruslan's avatar
Ruslan H Community Member

Hi,
I'm trying to verify my identity. Support confirmed my ID document and selfies immediately, but the location verification is still not ready (1 day later). Maybe there is something wrong with the document I uploaded? Please let me know what's wrong.

Thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ruslan,

 

Thank you for reaching out. I can see that the team is currently reviewing the document you submitted. They'll get back to you within one business day with an update. If you don't hear from them, let us know and we'll happily follow up. 

~ Luiggi
Caroline's avatar
Caroline K Community Member

 
Upwork Support
Hello, I have a deadline to verify my identity on the platform. However, at the moment I have a waiting card since my government is not issuing any identity cards. Can you help me?
Pradeep's avatar
Pradeep H Retired Team Member

Hi Caroline,

 

Thank you for your message. I understand your concern and you can upload the identity documents whenever you have them with you. Meanwhile, your account will be placed on hold and you will not have access to your funds or apply for new jobs. Feel free to message us if you have further questions. 

 

- Pradeep

Vipin's avatar
Vipin K Community Member
Pradeep's avatar
Pradeep H Retired Team Member

Hi Vipin,

 

Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. 

 

- Pradeep

Chinara's avatar
Chinara C Community Member

Hi,

I'm Chinara Chima and am totally new to upwork platform. I got a job few days ago and was instructed by upwork to complete my identity verification to continue using the platform. I tried going ahead with the identity verification but i can just get past the first stage which is the uploading of ID. Whenever i upload my document, and try moving to the next stage it brings up an error message, and today is the last day to complete the process. I've tried contacting support but still no headway. The support page keep bringing up error message as the page doesn't load. Please what do i do like this? and if the situation remains like this, will my account be blocked?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Chinara,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
King David's avatar
King David L Community Member

I having difficulty in veryfying my Id using my Nin

Luiggi's avatar
Luiggi R Retiring Moderator

Hi King,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Delower's avatar
Delower H Community Member

I've got this:  Verify your identity by 02/19/2024 UTC to continue winning jobs on Upwork

But the problem is that I am not old enough to get an ID card as per the law of our country. But my other family members have ID cards. Also it will take 5/6 months to get my ID card. Because this March I will qualify for ID card.
So can I do verification by my father id card or what can I do for ID verification?
Luiggi's avatar
Luiggi R Retiring Moderator

Hi there,

 

I want to clarify that you can't use someone else's ID to verify your account. You must be 18 (or the age of majority in your country, whichever is older) to use Upwork. You can check this article for more information. 

~ Luiggi
Mohd's avatar
Mohd A Community Member

there is no menu of identity verification. i have tried a lot in search of menu. when i generally search and follow the link there is other page is open. plz help to get me a verification badge

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mohd,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi
Yousif's avatar
Yousif W Community Member

I am trying to do my ID Verification and update my account info but I just found that there is no National ID option for Egypt

it requires either  a passport or a visa and I don't have any of them does it makes me ineligible or is there a way to send my National ID for the process ( my national id is in Arabic btw )

Arjay's avatar
Arjay M Retired Team Member

Hi Yousif,

 

Please know that freelancers requested to submit identification documents should submit any documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit another government-issued photo ID, ensuring it's unexpired and valid. This will trigger a manual review process, and you'll need to allow 1-3 days for the review to be completed.

 

You may find this help article useful with more information and best practices when submitting your government IDs.

 

~ Arjay
Upwork
Upwork user's avatar
Upwork user S Community Member

Whenever i am trying to deal some big packages it always comes in between and tell me to verify my identity meanwhile i did verify my id card and did it multiple times probably 5-6 and it just asks me everytime i am so much annoyed.

Pradeep's avatar
Pradeep H Retired Team Member

Hello there,

 

I checked your account and can confirm that there is no ID verification completed on your Upwork account yet. You can proceed with submitting your ID from the Settings page. 

 

- Pradeep

Selin's avatar
Selin S Community Member

I have created my upwork account 2 years ago and its been a few days I have started using it. I have completed 100% of my profile but still I haven't get the verification option on my page. How can I solve this?

Husnain's avatar
Husnain A Community Member

Hey its Husnain Abid. I got Identity verification on my profile with last date of 03/01/2024. For some certain reasons my passport is in UK Embassy. So I am unable to upload it. I want to increase the date showing in pop-up. so that my account would not be suspended. Please help me in this regard.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Husnain,

 

I understand your situation. I regret to inform you that we are unable to extend the last date assigned to your account. If your passport is currently with the UK Embassy, you can submit other documents to verify your account. You can refer to this help page for the list of acceptable documents. Feel free to message us if you have further questions. 

 

- Pradeep

Ap's avatar
Ap A Community Member

My account verification failed initially because of the profile picture I uploaded. Subsequently, I received a notification prompting me to update my profile picture, which I promptly did. I am currently awaiting re-verification. Will this process occur automatically, or is there any specific action I need to take? I haven't received any information or notification after changing the profile picture.