🐈
» Forums » Support » Identity Verification
Page options
30e5ca4f
Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

Upwork

View solution in original post

2,538 REPLIES 2,538
LuiggiR
Moderator
Moderator

Hi Audun,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
30e5ca4f
Community Member

It resolved itself with a new photo.

4054919d
Community Member

Hi, I have the same problem. Can you have an agent checking my account please? 

Hi, I have the same problem - have submitted my Driver's licence several times and it is still not verifying. Please assist.

 

Hi Mel,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork

Hey, same problem with me, I submitted my driver's license several times, and still not verifying my account. Please help me.

129c4190
Community Member

Hi NikolaS , 

I m having similar problem , have tried verifying my id several times , but getting stuck . Please assist urgently required.

129c4190_0-1716544383366.png

 

Hi Ashi

 

I'm sorry about the trouble you experienced while verifying your account. After reviewing your account, I noticed that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card, and ensure you submit both sides. You can try uploading your document again from the Settings page.

~ Luiggi
Upwork
129c4190
Community Member

Hi LuiggiR, 

I have tried again its showing same thing . I have submitted both sides of id . Please assist

Thanks for letting me know, Ashi. I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

~ Luiggi
Upwork
b15fc690
Community Member

It has been 5 days since I have applied for Identity Verification, yet it keeps telling me to verify my identity every time I visit upwork. This is what I am getting on the identity verification page.

b15fc690_0-1716570230065.png

Do, I need to submit the government ID again, or I need to wait few more days to get my identity verified.

6ff55b1f
Community Member

Hi Luiggi,

My issue is still not reolved. Please update.

S

e033bf3e
Community Member

My Driver License and my selfie get accepted just fine.  Your system crashes during the verification process every single time.  This is no way to run a business, as I have two contracts open that I cannot move forward with thanks to this long-standing bug.

* PLEASE CORRECT ASAP, as you have MANY people relying on Upwork to do their job .  Projects are IN LIMBO NOW. *

In great health & happiness,

Val Fiott
6b1984f3
Community Member

Hi Upwork Community,

I want to discuss the issue here, My Friend laptop has been stolen in last week and on Monday when he tired to login the Upwork account he was not able to do even he is not able to login his email account.
His Upwork email is: tanveeradnan2065@gmail.com
His Upwork user id: tanveer_adnan
He has sent the email to upwork support regarding his issue but still he didn't get back any answer from the Upwork.

Please help him in this regard, He is working on his profile since 2018 and he is completed almsot 432 jobs.

Thank you!

Same here!!  I have tried for two days now.  Look, I have OPEN CONTRACTS and this needs to be escalated PLEASE! 

In great health & happiness,

Val Fiott

Hi Val,

 

Hi Val,

 

We checked with our verification team and can confirm that one of our agents contacted you directly via a support ticket to further assist you in completing the verification process. 

~ Joanne
Upwork
54812c22
Community Member

Hi Sir Can You Kindly tell me what this indicatingupwork.PNG

having same issue help please

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

Same Issue With Me too, im contacting the Support team ,how to apprach the Please guide me too.

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

Hi Saad,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

I have opened a request to check my account verification related issue its been a week I have had no response.

c2e4b572
Community Member

Same problem for me, it's been 5 days and I'm still waiting for my ID to be verified

 

ArjayM
Community Member

Hi Sam,

 

I'm sorry you're having difficulties getting your ID verified. I've converted your post into a support ticket to your case the attention it deserves. Kindly expect an update from one of the team members on this page with further assistance.

 

~ Arjay
Upwork

My id is still not verified and i didn't get any emails about Id verification its been more than 2 days. i cannot apply to new jobs. Apply Now button is disabled. 
Please.

Same Problem i am Facing Please help?

10c6124d_0-1714686022297.png

 

32076cd2
Community Member

Hi please help me I do have a lot of projects to complete but I can't because my account isn't verified I did everything but Upwork still not accepting my government issued id, please help me 

75ed3726
Community Member

Hello, Luiggi.
Recently, I got the "Identity Verification" notification. Since yesterday I've been trying to complete the verification. But when I clicked to "start now" button Upwork showed this page. When I try to scan the QR code from my mobile, it redirects me to the same page. In option 2 I didn't get any sms, but Upwork said "You have exceeded the max number of texts that we can send".
What can I do right now?
Thanks.

Shafiun

Problem..png

ArjayM
Community Member

Hi Shafiun,

 

Arjay here stepping in for Luiggi. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Arjay
Upwork

Same issue with me. Please help me with this.

Having same problem.Screenshot_20240504-234358~2.png

Hi Arjun,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

I 'm face this problem how to fix

Screenshot_37.png

Hi Emdadul,

 

Thank you for your message. Please select the applicable option on the pop up window and click 'Next'. Feel free to message us if you need further assistance.

 

- Pradeep

Upwork

I am also facing this same problem.Can you please help me with this?

Hi Abdul, 

 

Thank you for reaching out to us. Could you please share a screenshot of the error message from your end so that we can look into this further and assist you accordingly? 

 

~ Nikola
Upwork
b78d591a
Community Member

Screenshot 2024-05-12 230211.png

Hi Abdul,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
b78d591a
Community Member

Thanks

I'll wait for the agent's response. Please try to make this happen as soon as possible.

In the mail, the system mentioned 7 days for verification, and approximately 3 days is gone.

Latest Articles
Featured Topics
Learning Paths