Moderator
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Retired Team Member
Hi Awoniyi,
We understand you want to get your ID verified. However, I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself and that it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information on the ID verification process.
Moderator
Hi Julienne,
Thank you for your message. I checked and it appears that you have already managed to submit your selfie photo for verification. If you have any further questions or need additional assistance, please feel free to reach out. We're here to help!
- Pradeep
Moderator
Hi Niccolo,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the ID card you submitted was not acceptable. You have the option to resubmit the ID from the Settings page. To complete your verification more efficiently, you can refer to the tips section on this help page.
- Pradeep
I still haven't receive any update after submitting my ID for the account verification.
Moderator
Hi Ashi,
Apologies for the delay in responding to your post. I checked your account and I am pleased to inform you that it is verified now. Feel free to message us if you need further assistance.
- Pradeep
