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30e5ca4f
Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

Upwork

View solution in original post

2,538 REPLIES 2,538
b78d591a
Community Member

check the screenshot and assist me accordingly.

My head is in pain due to this problem and I try a lot to solve this.

Every time I click on it to get verified.

It brings me to those two options choose how to proceed on a mobile device.

Whenever I scan the QR code, it opens only the home page of Upwork on my mobile,

And also by clicking on send a message.

 

It sends an upwork home page link to my number. But not proceed with the verification process anytime.
Please help me with this.

 

Hi,

 

I'm experiencing the same problem. I have tried both options but the QR code and the link sent through SMS just keep sending me back to the verification page. I tried it several times but still with same outcome. Until a notification popped up informing me that I exceeded the amount of text allowed to be sent, I hope you can help me with this.upwork verification.png

Hi Yvette,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

I am facing this issue too 

 Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

Hi Abdul,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork

Hi, please help me I am facing same verification issue. I have submitted my government issued ID card which is clearly showing my name, my photo and other important details. My colleague who is also a freelancer used same means of ID and it was accepted but mine has been rejected several times. please I'd appreaciate if i can have access to personal agent that can look into my case and tell me what exactly is wrong. As i am frustrated and stressed already.

 

Thanks.

Hi Israel,

 

I am sorry for the frustration this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Upwork

Hello, I had the same problem, any solution for this?

I have same issue. Please how did you resolve yours Saira

Hi Victoria,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
c516c962
Community Member

Hello, i need help, too. I have update my ID twice, but still not pass. I don't understand why.

f94a49e7
Community Member

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

Hello, I have the same issue. When I scan the QR code and I select my email, i'm unable to begin the verification process. Could you please help me to resolve this issue? thank you.

Hi Halima,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
5356d6c1
Community Member

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

efd74f31
Community Member

I have the same problem since yesterday 😭 

Hi, 

pls check this way and answer me. I try not to accept.scen the Google authenticator app then Error cannot interpret QR code .come 

 

**Edited for Community Guidelines**

I'm also having the same issue. Please help.

Hi Nonkululeko,

 

Thank you for reaching out to us. I checked and it looks like you need to verify your identity to continue winning jobs on Upwork. You can get started here.

~ Nikola
Upwork

Hi Nikola, 

 

Thanks for your response. To clarify, I followed the verifcation link and completed the necessary steps. I did this several times in the past week and this morning, but I wind up at the same message (see screenshot). The last message said my profile will be manually reviewed and I should keep an eye out for an email from Upwork, but haven't received anything yet. 

 

Please assist. 

Hi Nonkululeko,

 

I see that the team has reached out via email with more information about the status of the ID verification. You may visit the ticket linked to your case on this page or your email for more details. Please don't hesitate to coordinate with the team and they'll surely assist you accordingly.

 

~ Arjay
Upwork
6f944d54
Community Member

Hello Arjay,

 

I have same issue. Can you please help me to resolve it?

Hi Sahith,

 

Thank you for your message. I checked and I see that the document was uploaded today. Please allow 24-48 hours for the team to review and update your account. 

 

- Pradeep

Upwork

Hi Pradeep,

I've tried verifying my identity by following the steps given. I verified on May 2. Since it has been over 72 hours, I retried again today. My ID is still not verified. Could you please assist me with how to accomplish the same? Thanks so much.

Hi Sharadha,

 

Thank you for uploading your documents. Please allow 1-3 business days for the team to review and update your account. 

 

- Pradeep

Upwork
c2e4b572
Community Member

hi Nikola

Can you help me, it's been a week and I'm still waiting for my ID to be verified. i can't get any job or propose

thank you 

I meet this problem,too. Iave try to update my ID twice, but still not pass. Is there anyone tell me the reason?

Hi Mia,

 

I am sorry to hear that your documents were not accepted. I checked your account and can confirm that your previous submission was rejected due to missing or incomplete information on your documents. Please resubmit the document with a clear image of both the front and back sides of your documents. 

 

- Pradeep

Upwork

Dear Upwork Support Team,

I am experiencing issues with the identity verification process on my account. Specifically, I'm unable to receive an SMS for verification, and there's no option to enter a code or upload my National Identity Card and a live selfie. Could you please guide me on how to proceed with these steps or rectify the issue I'm facing with SMS verification?advise
I have attached an image as well , where I'm stuck,please advise me in this matter.
Please send me a link where I upload my documents as well.

Thank you for your prompt assistance.

Email for Upwork
**Edited for Community Guidelines**

Best regards
Saad Abdul Rauf

Hi, I have the same problem with identity verification, can you ask an agent to check my account, please?

ArjayM
Community Member

Hi Zaida,

 

I escalated your ID verification concern directly to the team handling the review. They confirmed that your ID has been verified, and you should now see the ID-verified badge on your profile. You're all set! Thank you for reaching out.

 

~ Arjay
Upwork

I also have the same problem. Have you resolved it?

ArjayM
Community Member

Hi Hong,

 

I reached out directly to the review team, who confirmed that your ID has been verified. You can now see the ID-verified badge on your profile. You're all set! Thank you for reaching out.

 

~ Arjay
Upwork

Hi Arjay,

 

I am going through the same issue. 

 

Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! 

 

This is right after when I entered my bank account details. 

 

My account is verified,

kabirkhan57_0-1714244483336.png

My Ticket number is #46750555.

 

Now my Withdraw account is inactive, I have shared my Goverment issued ID in the email but that did not help. When Click on the Get started link it takes me here. 

kabirkhan57_1-1714244624075.png

From here I do not know how to scan the QR code and with what and when I enter my phone numbe I do not get any kind of text or nothing. 

 

I have been using the same account debit card to purchase connects for months, now when I want to withdraw my funds I am facing all these issues. 

 

FYI

 

kabirkhan57_2-1714244793718.png

On the ticket, I have asked multiple times to guide me with the QR code or phone and nothing.  When I try it with my cellphone and take picture of my ID, its says invalid ID, that same ID which I used to verify my identity initialy. I would really appreciate any help that can resolve this issue. 

 

Thank you,

I'm having the same issue. I've sent my ID and photo 2 times and it just resets to this.

023745a7_0-1712705435173.png

 

Hi Nicolas,

 

We checked with our verification team, and I want to confirm that your account has been verified. The badge has already been added to your account. Thank you for completing the ID verification process.

~ Joanne
Upwork
1b677604
Community Member

Hello JoanneP,

I have been trying to get verified on my original account but I haven't been successful. I still don't know what the exact problem is, submitted my NIN ID (which in Nigeria serves as a means of identification) and following the best practices for uploading my ID yet I was told to bring an alternative government issued ID, all of which would take me nothing less than 2 months to acquire. could you check what the exact issue is with my NIN ID.

Hi Brown,

 

It looks like you are reaching us from a different account as I do not see any verification initiated on this account. 

 

- Pradeep

Upwork

Hello Pradeeph,

Sorry I forgot to clearly mention that my original account has been suspended and as such I can't reply to posts on that account. Should I message you the email address of my original account then?

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