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30e5ca4f
Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

Upwork

View solution in original post

2,538 REPLIES 2,538

I'm experiencing the same issue with verifying my identity. I uploaded my government ID images on April 6th, 2024, but I haven't received any confirmation about whether they were successfully verified or not. It's just stuck in this place. I've attempted to seek assistance through the "Help and Support" feature, but the AI bot responses aren't addressing my concern; it just give me a bunch of articles. I just need guidance on how to proceed with resolving this matter.

I am facing the same issue, can anyone help me to solve it?

Same problem for me, it's been 5 days and I'm still waiting for my ID to be verified

 

Same problem, does anyone could help me on this ?? Has blocked me 2 days.

Hi there,

 

We have checked with our verification team, who are currently reviewing your account. If you have any questions in the meantime, please let us know. Thank you!

~ Joanne
Upwork
62c40de8
Community Member

Well, cool. And please keep me posted, thanks.

I have the same problem, what am i gonna to do?

a0e73411
Community Member

Hi! I can't get verified. I submitted my driver's license 2 times, but upwork asks me to do it again. I wanted to send my passport, but your camera does not accept it. Yesterday I spent an hour in vain so that your camera would say “Can’t read every element on your photo page,” although the photo was perfectly. How can I finally pass identity verification?

mezoor
Community Member

Same issue here!

I am going to just switch to Fivver tbh

Same problem. The system refuses to accept passport photos. Is there another way to deliver them?

Hi Bohdan,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
b2261ef0
Community Member

Please Luiddi can you help me out here? 

 

I am trying to verify my prophylaxis, but I don't have an ID card, my nationality is swiss and my residence permit in the UK is online, it is confirmed by a code. I have bank statements and other government documents that I can present as proof of residence, I could apply for a physical residence card, but this takes many months. I urgently need to start working! is there a solution?

c37c68f5
Community Member

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

Hi 

I am trying to verify my ID via greencard USA as I have recently moved to the USA but upwork is not detecting it, than I tried taking a pic and that does not work, however, I tried it with all devices and will all backgrounds.

Can you please help me? its urgent as this is the only source of income I have.  Waiting for your reply

Thanks

Hi Syed,

 

I see a support ticket was already been raised about your ID Verification concerns. Please allow our team time and you will get an update from one of the team members here once your case is thoroughly reviewed.

 

~ Arjay
Upwork
e10a44f4
Community Member

Hi,

I have uploaded a face-veiled display picture due to my religious beliefs and was unable to get my account verified. Can you help me with this issue and allow me an exemption?

Best Regards

1b677604
Community Member

Hello LuigiR,

  • I am laying this complaint from a temporary account I created just air out my frustrating situation. I have failed on many attempts to get Verified despite resubmitting my government issued ID which in my country of residence ( Nigeria) is the National Identity Number card( NIN). I have been sent emails informing me on the ID verification failure even after submitting my ID card and appearing on Camera. This is highly inconveniencing as I haven't been able to apply for jobs or lay my complaint on upwork community because my account is currently suspended. Can't Upwork initiate a manual verification process this is getting really frustrating and tiring.

Hi Brown,

 

I'm sorry you were having trouble with the verification process. Can you please click on my name and send me a private message with the registered email address of the account you need assistance with?

~ Luiggi
Upwork
1b677604
Community Member

Hello Luiggi, 

I can't seem to message you privately message you, I can't see any delivered messages in my inbox. Would it be ok if I leave my email address in the comments here?

Hi Brown,

 

Sharing your contact information in the public forum isn't allowed. I received your private message; you are not seeing anything in your Inbox yet because I haven't replied. I'll continue assisting you from there. 

~ Luiggi
Upwork
1b677604
Community Member

Thank you for the assistance, Luiggi 

Hello ArjayM,


I am laying this complaint from a temporary account I created just air out my frustrating situation ( trust me I wouldn't be violating Upwork's policy if I had other means of reaching out to you) . I have failed on many attempts to get Verified despite resubmitting my government issued ID which in my country of residence ( Nigeria) is the National Identity Number card( NIN). I have been sent emails informing me on the ID verification failure even after submitting my ID card and appearing on Camera. This is highly inconveniencing as I haven't been able to apply for jobs or lay my complaint on upwork community because my account is currently suspended. Can't Upwork initiate a manual verification process this is getting really frustrating and tiring.

I received emails from Upwork support but none of them pinpointed the exact issue with my NIN ID, it is authentic and is used for verification purposes of any sort

0378c4b7
Community Member

Hi Sir,

 

Good day! I received an email for Identity Verification. I tried to access the QR code and sending a text message to my phone number; however, nothing worked. It redirected me to the same page that shows the QR code and the option to send text message. Please advise. 

 

 

Thank you.

Kind regards,

-Raymart V.

Hi Raymart,

 

I am sorry to hear about the trouble while completing ID verification. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

- Pradeep

Upwork

Hi PradeepH.

I am currently facing the same issue after getting my first offer please help.

Hi Team,

 

I got my first offer through upwork and when I accepted it. I was prompted to verify my identity, however UpWork keeps rejecting my national ID saying they do not recognise my document even though it is a very clear picture. Please advise on how I can be helped with the verification as I currently do not have my passport or drivers license.

 

Regards,

Suzen

ArjayM
Community Member

Hi Suzen,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
e9bca409
Community Member

Hello LuiggiR

 

I seem to have issues with the identity verification. When taking the selfie it keeps showing no face detected.

 

 

ArjayM
Community Member

Hi Victor,

 

I see that a support ticket was raised about your ID verification concern. One of the support team members has escalated your case to the appropriate team and responded to the ticket with updates. Please allow 24 to 48 hours; you'll get an update on this page once your case has been thoroughly reviewed.

 

~ Arjay
Upwork
fa6dfbbb
Community Member

Can you please have an agent help me out with identity verification 

af27c653
Community Member

Identity verification

I have followed the steps as indicated and it has not worked for me, please help me by generating a Ticket so that someone from support can contact me

 

556c9813
Community Member

I have been trying to complete the ID verification. 

See the screenshot attached. It has been like this for very long now. Also, I have not gotten any email in this regard.
How long is this supposed to take?

Kindly Assist or Advise, Thanks.

WhatsApp Image 2024-05-15 at 11.32.21 AM.jpeg

 

Has been like this for a long time. No feedback has been given.

4c70a841
Community Member

Please i really need help resolving this issue, I have all my document on standby for anyone willing to assist me. I have submited my Id multiple time and i still get this yellow warning

Hi Norman,

 

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can try uploading your documents again from the Settings page.

 

- Pradeep

Upwork
aae9eff7
Community Member

 Hey upwork team I would really appreciate it if you could help me.I am new to you and I got the rising talent batch and very quickly I got a job.I was asked to do verification and I did it twice but still not giving me any notice but why because of that I can't even talk to my client.As this is my first job I don't want to lose please help me

Hi Hasina,

 

Thank you for reaching out, and I'm sorry to hear you're having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there's anything else you need to do.

~ Luiggi
Upwork
aae9eff7
Community Member

Thanks for contacting me.Hope this distance will be over because I need to talk to my client asap they are telling me, there is a problem with my account, I don't want to lose the work you all understand hope it will be completed very soon.

thank you

33e8d3a5
Community Member

Hi,

 

I am having an issue with the ID verification. I have submitted all the details as requested, but the issue is still unresolved.

 

1) My National ID is in Urdu, my native language. Is that a problem?

 

2) My full name is Kashif Khan Lashari, but on my CNIC, it is just Kashif Khan. Is that also a problem?

 

I got my first project on Upwork today and would like to get this resolved as soon as possible.

 

Thank you,

Kashif

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