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Audun's avatar
Audun N Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

View solution in original post

2,538 REPLIES 2,538
Nicolas's avatar
Nicolas D Community Member

I'm having the same issue. I've sent my ID and photo 2 times and it just resets to this.

023745a7_0-1712705435173.png

 

Joanne's avatar
Joanne P Moderator

Hi Nicolas,

 

We checked with our verification team, and I want to confirm that your account has been verified. The badge has already been added to your account. Thank you for completing the ID verification process.

~ Joanne
Upwork
Brown's avatar
Brown S Community Member

Hello JoanneP,

I have been trying to get verified on my original account but I haven't been successful. I still don't know what the exact problem is, submitted my NIN ID (which in Nigeria serves as a means of identification) and following the best practices for uploading my ID yet I was told to bring an alternative government issued ID, all of which would take me nothing less than 2 months to acquire. could you check what the exact issue is with my NIN ID.

Pradeep's avatar
Pradeep H Moderator

Hi Brown,

 

It looks like you are reaching us from a different account as I do not see any verification initiated on this account. 

 

- Pradeep

Brown's avatar
Brown S Community Member

Hello Pradeeph,

Sorry I forgot to clearly mention that my original account has been suspended and as such I can't reply to posts on that account. Should I message you the email address of my original account then?

Arafat's avatar
Arafat H Community Member

I'm experiencing the same issue with verifying my identity. I uploaded my government ID images on April 6th, 2024, but I haven't received any confirmation about whether they were successfully verified or not. It's just stuck in this place. I've attempted to seek assistance through the "Help and Support" feature, but the AI bot responses aren't addressing my concern; it just give me a bunch of articles. I just need guidance on how to proceed with resolving this matter.

Juan's avatar
Juan P Community Member

I am facing the same issue, can anyone help me to solve it?

Mohamed's avatar
Mohamed A Community Member

Same problem for me, it's been 5 days and I'm still waiting for my ID to be verified

 

Wei's avatar
Wei X Community Member

Same problem, does anyone could help me on this ?? Has blocked me 2 days.

Joanne's avatar
Joanne P Moderator

Hi there,

 

We have checked with our verification team, who are currently reviewing your account. If you have any questions in the meantime, please let us know. Thank you!

~ Joanne
Upwork
Wei's avatar
Wei X Community Member

Well, cool. And please keep me posted, thanks.

Anastassiya's avatar
Anastassiya Y Community Member

I have the same problem, what am i gonna to do?

Leonid's avatar
Leonid Y Community Member

Hi! I can't get verified. I submitted my driver's license 2 times, but upwork asks me to do it again. I wanted to send my passport, but your camera does not accept it. Yesterday I spent an hour in vain so that your camera would say “Can’t read every element on your photo page,” although the photo was perfectly. How can I finally pass identity verification?

Mazen's avatar
Mazen A Community Member

Same issue here!

Joe's avatar
Joe D Community Member

I am going to just switch to Fivver tbh

Bohdan's avatar
Bohdan V Community Member

Same problem. The system refuses to accept passport photos. Is there another way to deliver them?

Luiggi's avatar
Luiggi R Moderator

Hi Bohdan,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Rebeca's avatar
Rebeca A Community Member

Please Luiddi can you help me out here? 

 

I am trying to verify my prophylaxis, but I don't have an ID card, my nationality is swiss and my residence permit in the UK is online, it is confirmed by a code. I have bank statements and other government documents that I can present as proof of residence, I could apply for a physical residence card, but this takes many months. I urgently need to start working! is there a solution?

Raima's avatar
Raima m Community Member

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

Syed W's avatar
Syed W M Community Member

Hi 

I am trying to verify my ID via greencard USA as I have recently moved to the USA but upwork is not detecting it, than I tried taking a pic and that does not work, however, I tried it with all devices and will all backgrounds.

Can you please help me? its urgent as this is the only source of income I have.  Waiting for your reply

Thanks

Arjay's avatar
Arjay M Retired Team Member

Hi Syed,

 

I see a support ticket was already been raised about your ID Verification concerns. Please allow our team time and you will get an update from one of the team members here once your case is thoroughly reviewed.

 

~ Arjay
Upwork
Rabeeba's avatar
Rabeeba A Community Member

Hi,

I have uploaded a face-veiled display picture due to my religious beliefs and was unable to get my account verified. Can you help me with this issue and allow me an exemption?

Best Regards

Brown's avatar
Brown S Community Member

Hello LuigiR,

  • I am laying this complaint from a temporary account I created just air out my frustrating situation. I have failed on many attempts to get Verified despite resubmitting my government issued ID which in my country of residence ( Nigeria) is the National Identity Number card( NIN). I have been sent emails informing me on the ID verification failure even after submitting my ID card and appearing on Camera. This is highly inconveniencing as I haven't been able to apply for jobs or lay my complaint on upwork community because my account is currently suspended. Can't Upwork initiate a manual verification process this is getting really frustrating and tiring.
Luiggi's avatar
Luiggi R Moderator

Hi Brown,

 

I'm sorry you were having trouble with the verification process. Can you please click on my name and send me a private message with the registered email address of the account you need assistance with?

~ Luiggi
Brown's avatar
Brown S Community Member

Hello Luiggi, 

I can't seem to message you privately message you, I can't see any delivered messages in my inbox. Would it be ok if I leave my email address in the comments here?

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