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Audun's avatar
Audun N Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

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2,538 REPLIES 2,538
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Owais,

 

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

~ Luiggi
David's avatar
David G Community Member

Having a similar issue where plaing face in oval isn't responding even after the troubleshoots of clearing cookies and using natural lighting

Mohamed's avatar
Mohamed A Community Member

i don't have passport, i only have the government id and i can't verify, can you help me ?

Arjay's avatar
Arjay M Retired Team Member

Hi Mohamed,

 

I'm sorry you're having difficulties verifying your ID. You will need to take a picture of your government-issued ID to verify your identity. The acceptable forms of ID vary by country and will be listed on the form. 

 

However, you've already contacted our support team and raised a ticket about your ID verification concerns. Please allow them 24-48 hours, and you will get an update on your ticket here once your case is thoroughly reviewed.

 

In the meantime, you may review this help article for more details about acceptable documents to complete the ID verification.

 

~ Arjay
Upwork
Mohamed's avatar
Mohamed A Community Member

Hi Upwork Support Team,
I'm having trouble verifying my identity on the platform. Despite multiple attempts, I'm unable to complete the verification process. I've tried:
  • Ensuring my documents are up-to-date and valid
  • Using different browsers and devices
  • Following the verification instructions carefully
I've uploaded a black and white copy of my government-issued ID, which is a valid and accepted form of identification. However, the system is not accepting it. I've attached a screenshot of the error message for your reference.
Please assist me in resolving this issue as soon as possible, as I'm unable to access certain features and bid on projects without verified identity. Your prompt support is greatly appreciated!
Lijoka's avatar
Lijoka P Community Member

Please, I am a Nigerian and my ID is not getting verified and I need to quickly accept an offer on this platform to immediately start working. I've been trying to get it verified for more than 3 hours now. It is very frustrating. 

 

I tried NIN, it is stating that I should change the card orientation. I tried Voter's card, same thing.

 

Sometimes, it states that it is glaring. I've tried and tried. Please, I need urgent help because the offer is still pending.

Lijoka's avatar
Lijoka P Community Member

Please, I am a Nigerian and my ID is not getting verified and I need to quickly accept an offer on this platform to immediately start working. I've been trying to get it verified for more than 3 hours now. It is very frustrating. 

 

I tried NIN, it is stating that I should change the card orientation. I tried Voter's card, same thing.

 

Sometimes, it states that it is glaring. I've tried and tried. Please, I need urgent help because the offer is still pending.

Arjay's avatar
Arjay M Retired Team Member

Hi Lijoka,

 

I see a support ticket has already been raised about your ID verification concerns. We understand the urgency of your case. Rest assured that it's been escalated to the appropriate team for further review, and kindly expect an update on your ticket here within 24-48 hours.

 

~ Arjay
Upwork
Ridoy's avatar
Ridoy H Community Member

I have submitted my government id and selfie but  it's still showing action required to verify your identity,these are my legal id and name was also correct,would you help me on this regard ?

Arjay's avatar
Arjay M Retired Team Member

Hi Ridoy,

 

I've contacted the review team, who confirmed that they haven't received any documents to verify. Please try to resubmit your documents by going to Settings> Identity Verification. Please let us know once you've submitted the required documents, and we'll have the team look into them.

 

~ Arjay
Upwork
Fico's avatar
Fico P Community Member

I started my first gig yesterday and very shortly after my account was locked down with the message "Action required: Verify your identity to continue winning jobs on Upwork", which is preventing me from applying to new gigs.

 

On the "Identity Review" page it says "We've started a manual review", with a yellow exclamation next to "Appear on camera:

To show us it's really you, take an automatic selfie or join a video chat.".

For some reason my automatic selfie was not accepted, and apparently there is no way for me to reattempt this step.

 

I am open to verifying my account via a video chat.

Joanne's avatar
Joanne P Retired Team Member

Hi Fico,

 

We checked your account and saw that our team has reviewed your account but requires you to update your profile photo. Please check out this help article for more information on how you can choose a good profile photo.  

~ Joanne
Upwork
Fico's avatar
Fico P Community Member

Thanks for the quick update.  I have updated my profile photo since I received the initial notification, but the account is still locked.

UpworkAvatarUpdate.png

 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Fico,

 

Our verification team confirmed that your profile photo has been accepted. Please allow time for the verification team to review and update you directly.

~ Joanne
Upwork
Fico's avatar
Fico P Community Member

Excellent, thanks for your assistance Joanne!

Fico's avatar
Fico P Community Member

EDIT: This appears to have been resolved and my account is now verified, thank you for your assistance.

 

Is there any way to expedite this process?  A $30,000 opportunity was just posted in my field and I cannot apply.  At this point I am unlikely to make it into the first few applicants, and will have a lower chance of having my proposal viewed once the gig has received 50+ other applicants as is common in my field.

I pay for the Freelance Plus service and consistently purchase additional connects.  I expect my account to work and not cause me to miss out on opportunities since I am paying ~$70 per month to use this service.

Tushaer Chindro's avatar
Tushaer Chindro S Community Member

i am account has been limited. Please help

Nikola's avatar
Nikola S Retiring Moderator

Hi Tushaer,

 

Thank you for reaching out to us. I checked and it looks like you need to verify your identity. You can get started on this page.

~ Nikola
Andres's avatar
Andres B Community Member

Hi, how are you?

I created a new account and proceeded with Id Verify, but I do not get past this screen even after 5 days.

I tried again several times, but it was the same.
I want to start working as soon as possible. I would appreciate it if you could tell me quickly what the cause is.
I'm waiting for your answer.

Joanne's avatar
Joanne P Retired Team Member

Hi Andres,

 

We apologize for the delayed response to your post. We want to confirm that the ID-verified badge has already been added to your account. You may log into your account and check. 

~ Joanne
Upwork
Ayu Dwi's avatar
Ayu Dwi P Community Member

inbound7550837966092284.jpg

Hello everyone, how to fix this?

 

I have uploaded my ID card and selfie three times. But the page become like this. I can't apply job anymore. If you ever have the same problem please help me

Joanne's avatar
Joanne P Retired Team Member

Hi Ayu Dwi,

 

Upon checking, the verification process was not yet completed, so your account was limited from submitting proposals. We checked with our verification team, who confirmed that the badge was added to your profile. You can now start submitting proposals. 

~ Joanne
Upwork
Hadiqa's avatar
Hadiqa A Community Member

Hello!
Please let me know why am I unable to apply for jobs? The Apply Now button was working fine an 2days ago, but not anymore. I still have 18 connects (if this information matters).

Regards

@

Mustain's avatar
Mustain B Community Member

Hi Hadiqa

you may check your notifications and mail, is there any message from Upwork yet? or not.. 

Then please check how is your Upwork visibility.  you may understand after this. 

Joanne's avatar
Joanne P Retired Team Member

Hi Hadiqa,

 

We checked with our verification team, who confirmed that you need to update your profile photo. You may want to check this help article for more information on choosing a good profile photo. 

~ Joanne
Upwork