Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

Hello LuigiR,

With regards to this statement "This feature is not available because your client is suspended.", what does this mean?

[#3]

Hi Kyle,

If you are trying to apply for a job and you see that message preventing you from sending a proposal, it's because the client's account is currently suspended. They would need to resolve their issue related to their account suspension before they can continue to receive proposals for said job. 

[#4]

• Hi,
  I'm unable to use my mobile phone (Samsung Galaxy J7) to verify my identity with my deiver's license. Every time I try, it says that it cannot find the 4 corners of the document. It gave me the option to take my own photo, yet still it says unable to work. It doesn't ever automatically take the photo(s) as it's says supposed to do - even when I snap the photo myself it doesn't work and, never advances to snapping the back of my license.
  It's on a black backround in a very well lit area and what I see on the screen is totally clear.
  
  Maybe the self-taking photo option isn't working because the address is different than where I live now? My License doesn't expire until 2025 and it's from my old Indiana address. I'm currently located in California. I have a working laptop with web camera for video verification and even my birth certificate & SS card if necessary. While it states that I can use a computer to verify, when I go to settings>Identity Verification there are only mobile options (QR code and Text message); Each options results in mobile phone camera verification which does not work for me.
  
  Please Help!

-Thank You

[#5]

Hi Joseph,

We're currently checking this with our team. We'll get back to you here as soon as we have more information. 

[#6]

Hi Joanne,

It worked! I was able to upload my own photographs of my documents, whereas before that wasn't working. I'm grateful for your reply, and I'm looking forward to providing excellent works for clients in the near future.

Thank You

-Joseph

[#7]

i AM HAVING THIS ISSUE AS WELL... i CANNOT VERIFY MY ID VIA THE MOBILE PROCESS. iT IS VERY FRUSTATING AND HAVE NOT RECEIVED ANY ASSISTANCE FROM AN ACTUAL HUMAN,

[#8]

I do not have any option to verify identity in settings on my laptop as well mobile. how do I get the verification badge?

[#9]

Hi Devansh,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#10]

Hi Everyone, 

This right after adding my banking details and I added it for the frist time.

I have the same issue "Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE"

And when I click on get started, I cant scan the QR code and by entering my phone number I dont get any code.

I already have the batch too

[#11]

Hi Kabir,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[#12]

Dear community, 

I am new to upwork and had won my 1st project after 6 months of continous efforts, Now at verification step my facial recognition is not being completed on my mobile.

let me know how i can complete this to get more projects from upwork.

Thanks.

Usama Tahir

[#13]

Hi Usama,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

After I got my first client. Then a red alert appeard above the job list page : action required, verify your identity for more jobs. So i opened the link scanned the QR code. My phone browser opened. I showed my face and tax id card. There was green tick and showed we have started manual review and check for emails. I didn't recieve any emails, and the green ticks were gone after some time, like asking me to show them again. I already did this 3 times. Still happening. And it says my account will be de activated if I don't verify in 7 days. So what can i do. I contacted support in the chat bot and submitted this. But still don't know when it will fix. I am new here. Please help...

[#15]

OMG.... I just posted and got a email that I'm verified now. Thanks to GOD. I think solution is wait.

[#16]

My profile verification does not move forward and I am stuck on 'Choose how to continue on a mobile device'

Please help in fixing this.

[#17]

Hi Sameer,

i am sorry to hear about the trouble verifying your account. Could you please tell us more about the issue faced on that page?

- Pradeep

[#18]

When I scan the QR code on this page, I am again taken to this page to scan the QR code again. I am stuck in this loop.

[#19]

Thank you for following up, Sameer.

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

I have not been able to verify my identity, I enter to verify and I can not continue I am left with the text message and the Qr code that sends me to that same address for identity verification.
Has your problem been solved? Mine hasn't, it still won't let me continue and I'm only on the page where they ask for QR or text message to the cell phone.

[#21]

Hi Luis Gabriel,

Could you please share more information about the issue? Are you getting an error when you click on continue? 

[#22]

I am not able to do any action as Upwork is not providing any further action to move on.
If anyone can confirm what are the next steps to address this problem?

Regards

Charu

[#23]

Hi Charu,

Thank you for your message. As mentioned in the screenshot, a manual review has been initiated to verify your account. Please allow 1-3 business days for the team to review and update your account.

- Pradeep

[#24]

I've just registered as a freelancer using the Google Chrome browser. Now I want to verify my identity but I can't see the Identity verification section in Account settings. Can anybody help me with this issue?

Thank you

[#25]

You  can contact up work customer support to see common ways to fix the problem  or you check your profile settings for identity verification.

[#26]

Hi Harutyun,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.