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Audun's avatar
Audun N Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

View solution in original post

2,538 REPLIES 2,538
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Audun,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Audun's avatar
Audun N Community Member

It resolved itself with a new photo.

Viveka's avatar
Viveka M Community Member

Hi, I have the same problem. Can you have an agent checking my account please? 

Mel's avatar
Mel R Community Member

Hi, I have the same problem - have submitted my Driver's licence several times and it is still not verifying. Please assist.

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Mel,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Justin's avatar
Justin A Community Member

Hey, same problem with me, I submitted my driver's license several times, and still not verifying my account. Please help me.

Ashi's avatar
Ashi V Community Member

Hi NikolaS , 

I m having similar problem , have tried verifying my id several times , but getting stuck . Please assist urgently required.

129c4190_0-1716544383366.png

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ashi

 

I'm sorry about the trouble you experienced while verifying your account. After reviewing your account, I noticed that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card, and ensure you submit both sides. You can try uploading your document again from the Settings page.

~ Luiggi
Ashi's avatar
Ashi V Community Member

Hi LuiggiR, 

I have tried again its showing same thing . I have submitted both sides of id . Please assist

Luiggi's avatar
Luiggi R Retiring Moderator

Thanks for letting me know, Ashi. I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

~ Luiggi
Aman's avatar
Aman A Community Member

It has been 5 days since I have applied for Identity Verification, yet it keeps telling me to verify my identity every time I visit upwork. This is what I am getting on the identity verification page.

b15fc690_0-1716570230065.png

Do, I need to submit the government ID again, or I need to wait few more days to get my identity verified.

Seven's avatar
Seven A Community Member

Hi Luiggi,

My issue is still not reolved. Please update.

S

Val's avatar
Val F Community Member

My Driver License and my selfie get accepted just fine.  Your system crashes during the verification process every single time.  This is no way to run a business, as I have two contracts open that I cannot move forward with thanks to this long-standing bug.

* PLEASE CORRECT ASAP, as you have MANY people relying on Upwork to do their job .  Projects are IN LIMBO NOW. *

In great health & happiness,

Val Fiott
Malik's avatar
Malik M Community Member

Hi Upwork Community,

I want to discuss the issue here, My Friend laptop has been stolen in last week and on Monday when he tired to login the Upwork account he was not able to do even he is not able to login his email account.
His Upwork email is: tanveeradnan2065@gmail.com
His Upwork user id: tanveer_adnan
He has sent the email to upwork support regarding his issue but still he didn't get back any answer from the Upwork.

Please help him in this regard, He is working on his profile since 2018 and he is completed almsot 432 jobs.

Thank you!

Val's avatar
Val F Community Member

Same here!!  I have tried for two days now.  Look, I have OPEN CONTRACTS and this needs to be escalated PLEASE! 

In great health & happiness,

Val Fiott
Joanne's avatar
Joanne P Retired Team Member

Hi Val,

 

Hi Val,

 

We checked with our verification team and can confirm that one of our agents contacted you directly via a support ticket to further assist you in completing the verification process. 

~ Joanne
Upwork
Saira's avatar
Saira M Community Member

Hi Sir Can You Kindly tell me what this indicatingupwork.PNG

Mohamed's avatar
Mohamed A Community Member

having same issue help please

Taimur's avatar
Taimur H Community Member

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

Saad's avatar
Saad A Community Member

Same Issue With Me too, im contacting the Support team ,how to apprach the Please guide me too.

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Saad,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Husna's avatar
Husna A Community Member

I have opened a request to check my account verification related issue its been a week I have had no response.

Mohamed's avatar
Mohamed A Community Member

Same problem for me, it's been 5 days and I'm still waiting for my ID to be verified

 

Arjay's avatar
Arjay M Retired Team Member

Hi Sam,

 

I'm sorry you're having difficulties getting your ID verified. I've converted your post into a support ticket to your case the attention it deserves. Kindly expect an update from one of the team members on this page with further assistance.

 

~ Arjay
Upwork