Retired Team Member
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Retiring Moderator
Hi Arifi,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Julian,
Thank you for your message. I am pleased to inform you that your account is verified now.
- Pradeep
Retired Team Member
Hi Arlene,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
- Pradeep
Retiring Moderator
Hi Edgars,
I'm sorry you were still having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Snezhana,
I checked with our verification team, and they have confirmed that you will need to update your location. The information you need to add there should be the country in which you normally pay taxes. Please check this help article for more information.
Retired Team Member
Hi Snezhana,
Thanks for following up here. I'm sorry to hear that it is still not working. We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further
Retiring Moderator
Hi Gonzalo,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
Retired Team Member
Hi Gonzalo,
Your ID verification concerns have been escalated to the appropriate team for further review. We received an update, and they've confirmed that your ID has been successfully verified. You can now see the ID verified badge on your profile to validate this. You're all set! Thank you for reaching out.
