Identity Verification

[#1]

Hi

I was not able to verify my document. When I scanned my Aadhaar Card(National ID card of India) it did not accept.

Can you please let me know how I can start my ID verification process.

regards

Uday

[#2 · Accepted solution]

Hi Udayarajan,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

In addition, if you are having trouble completing the verification process, please ensure that your mobile browser is in mobile view to proceed smoothly with the verification. Also, please ensure that you allow us to access your camera by turning the permission on. For your guidance, please see the details below:

For Google Chrome

• On the left of your address bar, tap Camera or Microphone. These icons only appear if you previously changed your camera and microphone permissions for the site. Turn Permissions on or off.

For Safari

• Go to Settings on your device. Scroll down and open the Safari tab. Ensure Camera & Microphone are set to Allow.

Tips to capture an image:

• Take the photo of the ID from above, with the ID lying on a flat, dark surface
• Don’t cover up any part of the ID or your face
• Leave margins on all sides of the image
• Don’t use a flash

You may also visit this Verify Your Identity article to learn more about verifying your identity. If the steps above did not help, please let us know so we can assist you further.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

[#3]

Hi there Luigi. I submitted my passport ID for verification on 4th July '24 but it has not yet been verified. Upwork told me to contact support if the ID has not been verified for more than 48 hours but there is no way to contact support other than the chatbot. What do I do?

[#4]

Hey! I am facing the same problem, did you resolve the issue if so then please let me know how 

[#5]

I am having the same situation.  How did you solve it?

[#6]

Hi Lina,

Thank you for sharing your concern. I’m happy to help. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[#7]

I am having the same situation and already uploaded my ID and took the selfie but nothing happened.  Can you please check it?

[#8]

Hello Ms. Rona,

I am facing the same problem, I don't see Identity Verification on my settings. 

[#9]

Hi Danizza,

I checked and it doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. 

- Pradeep

[#10]

Hi Upwork, I received an action from Upwork to verify my ID. I did that as instructed was, and I provided my id card and visual verification as well, but it is now seven days since I completed it but my account is still not verified. I am worried about it.

[#11]

Hello Oluwalayomi,

I checked your account, and it seems that the option to finish the ID verification is still available. It looks like you'll need to complete the process. It could be that your previous submissions weren't received or did not go through. This is just a friendly reminder to please avoid cropping, altering, or uploading a screenshot of your ID card. You can quickly complete the ID Verification process again through this page. If you'd like to learn more, feel free to check out the details here.

[#12]

Hello, I am having the same issue. I got an email for ID Verification. I verified it correctly but its now showing on my profile that my ID is verfied. Please help me resolve this issue if you found the solution.

[#13]

Hi Hafiz,

Thank you for sharing your concern. I checked and see that your account is active and doesn't have any limitations on it. Could you please try reloading your page or log out then log back in?

[#14]

Thank You for the response. I have tried many time reloading, logging out and then logging in, even changing the browser. But my profile does not show " ID Verified Badge".

[#15]

Can you share with me through which process you earned verified badge?

[#16]

Subject: Assistance Required for Identity Verification Due to Excess Messages

Dear Upwork Support Team,

I hope this message finds you well. I am writing to request assistance with my identity verification process, which I was unable to complete due to receiving an excess of messages during the verification attempt.

It appears that the excess messages have interfered with the process, and I am now unable to move forward with completing the verification. I would greatly appreciate it if you could provide me with guidance or reset the verification process so that I can successfully verify my identity and continue using Upwork without any issues.

Thank you in advance for your support, and I look forward to your prompt assistance.

Best regards,

Masud Parvez

[#17]

Hello Md Masud,

Thank you for reaching out. I am sorry to learn about the issue you encountered when trying to submit your documents. I checked your account and I see that the option to complete the process is still available on this page. Could you please clear your cache and cookies or use another browser and try again, please? If the issue persists, kindly share the information below so that we can look into this further and assist you accordingly.

[#18]

Dear Ivy,

I am facing the Identity verification issue. first I uploaded my Driver's License and after finding it expired, I again uploaded my nationa ID (AADHAR in my case), now it says a manual verification has been initiated and in meanwhile I had to change my contact information as well. I have no options to re-do the verification also.

Can you please help with this

Thanks

Parthi 

[#19]

i am not seeing the option for identity verification on my profile. Can you please help me resolve this issue?

[#20]

I have the same problem 

[#21]

You need to wait until you receive your first job  offer and accept it. Then you will be up for identity verification. They will send you an email when it's time.

[#22]

 Urgent: Request for Update on ID Verification

I hope you're well. I am writing to follow up on my recent ID verification submission. After uploading my government ID and a photo of my face, the status indicated a manual review was initiated, but I have not received any updates since. Could you please assist me with this matter promptly? It's crucial for me to proceed with my activities on my account

Thanks,

Aminat

[#23]

Hi I'm facing the same issue, did you resolve the issue if so then let me know how 

[#24]

Hi there 

I just opened Upwork account and I wasn't given any connect and there is no link for my identity verification too. What's wrong?

Thanks 

[#25]

Hello, am have issue verifying my account and i have an ongoing project. pls help em with the verification

Thanks in advance.