Identity Verification

[#1]

Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".

[#2]

Hi Mahmoud,

Thank you for your message. I checked and see that your you are required to complete a verification process to clear the limitation on your account. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#3]

Hi Ronna, thanks for replying.

I went to identity verification and I saw that there are 3 ways of verification and I don't have any of them. I only have an ID card so I submitted it in the driver linsces. Is that ok? And when it will be verified?

[#4]

Hi Mahmoud,

I checked and it looks like you are required to update your profile name. To do so, please go to Settings > Contact Info to edit your name. Please check the following guidelines for profile name:

• Use a name that you go by in real life
• Do not use single letters or initials — to protect your privacy, we’ll display your last name as an initial on your public profile, but you need to enter your full name
• If you only have one legal name, enter that name as your first name and again as your last name
• Your verified name in Upwork must still match the name on your payment account, even though your profile name might be different
• Do not use a name that is abusive or discriminatory
• Do not misrepresent your identity or pretend to be someone else. The name you use should be what you use to represent yourself in real life
• Do not use a company name or a name that describes your work instead of who you are (such as calling yourself “SEO Expert” or “Data Analyst”)*
• You cannot transfer accounts from one person to another

If your profile name does not meet these guidelines, we may restrict your account until you change it. We may also request supporting documentation to verify your identity. 

[#5]

Hi Upwork community i have same issue verify notication shows and apply for job is unavailable and profile is not longer visible when i see public view of my profile and when click to verify it seems like 2 tick on government id and 2 yellow mark on video verification and there is no option i can click to do any thing else? what should i do? solve my problem please

[#6]

Hi Fawwad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hello Mr. Luiggi, Kindly escalate my issue too. I already uploaded my governement Id and my selfie after being required. I was told I would be contacted about it within at most 48 hours.

However, more than 48 hours later, no email, no verification and now I can not apply to jobs.

I am surely frustrated, yet I had just completed a job.

[#8]

Hi Gavin,

I am filling in for Luiggi to assist you with your concern today. I checked your account and it seems that your previous submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit your documents from the Settings page. 

- Pradeep

[#9]

Hi sir, i'm also experiencing the same situation. Please help solve this. I can't verified my identity coz theres no way to click the options coz it was mark yellow.

 

[#10]

Upwork is reviewing your identity manually. They will contact you if they need anything. It should take between 1 and 3 days. In the meantime, you can review the Academy resources at the top of this page.

[#11]

Hello Denzille,

Thank you for reaching out to us. We will look into this further and will get back to you once we have more information.

Edited to add more information:

Denzille, upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. Kindly make sure that there will be no missing informaiton. You may complete the ID Verification process again through this page. 

Before you start the process, please make sure you can verify your identity in two ways, by providing an official government ID and meeting with us for a video chat. If you cannot complete the verification process, you will not be able to work on Upwork. You can learn more here

[#12]

Hi, Luiggi

I cannot verify the identification. Can you offer me a help for this?

Best regards

[#13]

Hi Xiaolong,

This is Ronna, stepping in for Luiggi. Upon checking, our team requests that you send a bank document showing your name in the secure link provided in your support ticket here in order for them to complete the verification process. Alternatively, you can change your profile name to the name on the bank account. Let us know if you need further assistance. 

[#14]

Hi, Ronna

Thanks. I will do it as what I am instructed.

[#15]

Hi, Ronna

I found the link has been expired. Can you send me another new link for verification?

[#16]

Hi Upwork community, I have same ussue verify notication shows. I can't apply job and my profile is not longer available when I see in public view of my profile site. When I click to verify it seems like 2 tick on government ID and 3 yellow mark verification and there is no option so I can't click anything else? What should I do to solve this problem?

[#17]

Hi Anh Tung,

I checked and an confirm that you've passed the verification and your profile is avilable to view publicly. Could you please try checking again?

[#18]

Good afternoon, team

I have completed the identity verification process, I received a notification confirming that my profile has been verified (Please refer to email attached) and when I try to apply for a job, I get a banner asking to verify my identity again.

It is currently under manual review status, could you tell me how long that would take oir if I have to provide any additional information?

[#19]

Hi Waldo,

As you mentioned, I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#20]

Hi, I'm also having verification issues. I'm new here and when I try to verify the link Upwork provides to verify is not working. When I select the link it takes me to a page that says "When I select the link...it's telling me that "Access blocked: Upwork-SSO's request does not comply with google's policies". When I try to follow the "enable your cookies" solution... it still doesn't work. I don't know what to do now. Please help.

[#21]

Hi Upwork,

I am also having the same problem with mine. I have tried submitting multiple times already and I can't submit anymore. I used my Philippine National ID Card as my government-issued id and for some reason, it doesn't get accepted. I have contacted your customer support team already and still waiting for some solution. What should I do?

[#22]

Hi Princess,

Thank you for your message. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#23]

Hello, I have this problem, I cannot send proposals because I get this message that my profile is suspended, could you please help me?

[#24]

Your profile needs to be in English. You might want to start with that.

[#25]

[image: Captura de pantalla 2024-09-12 a la(s) 15.43.59.png]
Hello, my identity validation is now complete, but I still cannot send
proposals
please help me solve it!

[image: Captura de pantalla 2024-09-12 a la(s) 11.44.52.png]