Identity Verification

[#1]

Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".

[#2]

Hello, I am a citizen of Uzbekistan. I received a notification that in order to continue accepting orders, I need to verify my account. I am ready to verify and have tried several times to do so using my passport, but an error keeps appearing that the system does not recognize my document. How can this issue be resolved? I currently have a contract that needs to be completed by October 6, so I want to verify my account as soon as possible.

[#3]

Hello Omonjon,

Thank you for reaching out. I have checked this with our assigned team and was advised that they will send you an email with further instructions on how you can resolve the issue in verifying your identity. Could you please try checking your registered email address? You should be able to find a notification about your ticket in your inbox and view our team's message from there. 

[#4]

Hello,

I recently set up a new account and there is a new ID verifacation step. I followed the link and was sent another link to my phone, I was able to upoad my ID. Althought the visual detection technology upwrk is using is not very good, it seems to struggle with sensing the edges of the document. Second when I placed my face in the circle it asks me to smile and it just sts there and cant take a picture. After 3 attempts it goes to manual, then I take one just fine and hit upload. Then it resets back to the first page and asks for my ID again.

When I go to the AI support it asks me to explain my issue, then sends me **Edited for Community Guidelines** articls that dont address the issue and goes in circles asking my to explain the issue again and angain and again. There is no support number, not event for 1 person. I see there are issues where others need support and want a call and upwork does not provide customer support ,just articles for self help.

can any one solve the issue of the identity erifacation? I could just email the information over easily.

[#5]

Hello Spencer,

I am sorry to hear about the issue you encountered when verifying your documents. I have shared your report with our assigned team, and they initiated a support ticket with further instructions on how you can resolve this matter.  You can access your ticket on this page.

[#6]

Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE

"Recently, I changed my name from Malik Abul Hassan to AbulHassan. The problem is that when I scan the QR code for ID verification, it takes me to the same page, and I'm unable to proceed to the next step."

Let me know if this works for you!

[#7]

Hi Abul,

I'd like to confirm that someone from the contacted you through a support ticket. You can access the ticket here.

[#8]

So I got my first offer this morning, and Upwork prompted me for identity verification. I submitted my ID, and it looks like it went to manual review and will take up to 5 days.

I have 2 more offers, but they are not able to be sent because of this verification pending. Can you please expedite this? I don’t want to miss out on the opportunity due to Upwork issues.

I am really looking forward to resolving this.

[#9]

I understand your frustration! Unfortunately, Identification verification might take some time. I propose contacting Upwork Support with an urgent request to expedite your assessment. Meanwhile, keep your clients updated on this issue. Good Luck!

[#10]

Hello Aniket,

Thank you for reaching out. I've shared your concern with our dedicated team, and I'm happy to inform you that your account has been resumed. Your ID Verification badge is now visible on your profile. You may now be able to accept your client's offer without any issues. 

[#11]

The system takes the front of my dl with no problem, but when i try the back it says it cannot find it. My dl is new, undamaged or distorted. I see others have had the same issue. What is the resolution or workaround for this issue?

[#12]

Hello Keidrick,

Thank you for reaching out. I am sorry to hear that you are having issues completing the ID Verification process. I have shared your report with our team, and they will email you further instructions on how to proceed. You can access your ticket on this page.

[#13]

Hi,

I rarely use Upwork since I usually got long term contracts from other sources like head hunters, consulting firms, friends, etc. Last September was the last month of my last project so I opened Upwork again after 2 years and paid for the plus membership. I've sent proposals for some jobs, some even with boosted connects. I also activated the availability badge. Then all of the sudden I got blocked and need to verify my identification. All those connects went out the drain for something that wasn't my fault. Can I hope to get them back?

Sincerely,

Bawenang

[#14]

Sorry about that bawenang, hoping you`re get a solution soon. 

[#15]

Thank you. I've also notified the Upwork support and they returned them back. So I guess it's solved now.

[#16]

Hi Bawenang,

It looks like someone from the team has already assisted you with the video verification process. If you have any questions, please don't hesitate to post a follow-up on your ticket. The agent will be happy to assist you further! 

[#17]

I've been trying to verify my account using my ID slip but it's not work please can you help me out

[#18]

Hi Kasie,

Could you please elaborate on the issue you face while verifying your account with ID slip? 

- Pradeep

[#19]

I can't apply for any job the apply button doesn't work?

[#20]

Hello Kidist,

Thank you for reaching out. It looks like the option to submit a proposal is currently disabled due to your pending ID verification requirements. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[#21]

Hello, I need some help here, I was trying to verify my account and i've followed the necessary steps for the verifications and it's still yet not verified. Please help me look into it. Thanks

[#22]

I've tried the verification more than 6 times and all to no avail. Please do something about it please

[#23]

Hello, verification normally takes three business days

[#24]

But its past 3 days already!!

[#25]

Hi James,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

If you need further assistance, I encourage you to communicate with our team directly on your ticket so that they can assist you accordingly. 

[#26]

I recently added my primary billing method but I used my Uncle's card (with his permission ofcourse). Then I got the prompt to verify my ID but the name of my uncle is showing. I can't seem to change the name, my  card is still in the process and will be recieved in 3 to 4 business days. Please let me know how to resolve this issue. My account has also been blocked.