Identity Verification

[#1]

Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".

[#2]

First of all check your email. I'm very sure Upwork share the details for this step with you.
If you didn't get any response or help then contact with Upwork customer support.

The reason for the suspensions may be 
  Some payment issues.
  or any dispute with customer/client or check any suspecious activity.
in the last wait for the response that you will ger from Upwork.

Hope so you get back your account and hope for the best

[#3]

Hi Al,

Thank you for your message. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#4]

Hi Ronna/Pradeep/Joanne, my account has been on hold due to identity verification for the past 3 days, and I haven't received any updates yet. Could you please assist in expediting this process so I can continue submitting proposals? Thank you.

[#5]

 

 

Hi Aslam Elekum I hope you ll be. There is a problem of camera access in verify which is not being solved despite trying many times so that I can verify my account while in the phone the camera access of app with google is also on but still the problem is happening so solve this problem Do it so that I can work, so I have attached my photo ID card, so delete the verification ring and completely fail the Please Send Email Address Or message my fb messenger I'm Shear My Identify Documents. Thank you very much.

[#6]

Hi Gull,

Thank you for sharing your concern. I have escalated your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#7]

I am a citizen of Russia. I have been living in Kazakhstan for 2 years. Less than a week ago, I started working here on Upwork. When I was registering, I indicated my address as Kazakhstan because I LIVE in Kazakhstan. For the last name, I used my pseudonym, which I use on the internet. Today, I received my first contract, and Upwork asked me to go through verification. I took photos of my documents and my face. However, the documents show that I am from Russia, and they have a different last name. How can I pass the verification and prove that I don't live in Russia?

[#8]

I started working on Upwork a few days ago. I created an account, set up my profile, bought connects, and began applying for jobs. Today, a client confirmed they wanted to work with me. I received an order, and my profile immediately became unavailable to other clients. Upwork required me to complete verification. I submitted my document and photo, but there has been no confirmation.

When I created my account, I had to specify the country where I am located. I have been living in Kazakhstan for 2 years. But during the verification process, they asked where I was born! I was born in Russia, and these are two different questions.

Additionally, when I created my account, I had to fill in my name and surname. Online, I work under the pseudonym 'TABACHI.' My offline clients know me by this name. However, this is not the last name in my documents. In my documents, I am 'KIRPICHNIKOV.' When I registered, there was no information stating that if I didn’t use my last name as it appears in my passport, I wouldn’t pass verification.

Furthermore, right after creating my account, I spent my own money to buy connects. After I received my order and Upwork required verification, my payment details were deleted. I re-added these details and switched my payment method to PayPal, but again, it says I didn’t pass verification.

This feels like mockery!

Why did Upwork take my money? I spent a lot of time searching for my first clients, setting up my profile, and promising other people fast delivery of their projects, but now I don’t exist for these people because my account is blocked for them. I am a professional designer! But from the outside, I look like a scammer. This is outrageous!

If verification is mandatory and you can’t work without it, why was I able to spend money and time on Upwork? When I gave you my money, you didn’t ask me to pass verification. I demand that my account be verified so I can continue working with my clients!

[#9]

Hello Roman,

Thank you for sharing your concern. I. understand how frustrating this must be for you, and know that we appreciate your feedback and will share it with our team for review. Regarding your concern about ID verification, I have coordinated with our assigned team and was advised that you need to update your profile photo as it does not meet Upwork requirements. If you can upload a close-up image with a focus on your head and shoulders and clearly show your full face. Note that sunglasses, other individuals, logos, or photos of anything other than his face are not allowed. For guidance on selecting a good profile picture, please refer to this article.

[#10]

Thank you! I updates my profile. I added paided information, i uploaded my original photo with my face, i changed last name - now i am using my original name, but i don't understand what i can do more? 

How else can I prove that I am a real person who came here to do quality work?

I am very sorry that such difficulties are not warned about at the time of profile registration. I think the support service would have less work if newbies knew that IN NO CASE should you use your nickname and company logo instead of a photo (as on documents).

Please, can someone from the support service contact me personally?

My email is - **Edited for Community Guidelines**

[#11]

Hi Roman,

I checked and I am pleased to inform you that your account is verified now. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#12]

Hi , I'm Sunil, I have submitted all the docs online and even Selfie Photo from my Mobile.When I start to apply for any jobs it says, Verification is Pending.

Plz Let me know how much time does that take.Do I need to send the docs to any email id as well.

[#13]

Hi Sunil,

Thank you for submitting your documents for verification. I see that they are still in the queue. Our team will review and update your account within 1-3 days. They will reach out to you if they need additional information. 

- Pradeep

[#14]

Hi,

I have a question: are there any circumstances in which identity verification needs to happen again? For example, if a US citizen verifies with their US passport and then renounces their US citizenship, could they end up with their Upwork account being frozen if they can't later produce current US identification?

[#15]

Hi Nathan,

Thank you for your message. While we try to limit the number of times we ask users to verify their identity, we sometimes need to ask again. This practice is just one part of our efforts to help keep Upwork safe. Please note that in the future, we may ask you to verify your identity again as part of our ongoing effort to keep Upwork secure and fraud-free.

- Pradeep

[#16]

Tried to varify my identity:

1. Upload my driver license but because I live in different contry now, my location need to be varified.

2. Upload my bank statement, then my name (I'm using my business name)doesn't match.

3. Requested to change my profile name- I have to wait for 48hours for that.

Mainwhile my account seems to be suspended, it looks like I can still communicate with clients & access file but still feel like I'm going to lose it in any second.

A suggestion for upwork: do not make freelancers verifing their identity after they just got their first contract- it should be way before that. Do not raise issues after it happened, always let user know ahead.

Can someone help and resolve this quickly?

[#17]

Hello Bethany,

We appreciate your feedback and I'll forward this to our team for review.  We totally understand that sometimes you might have an ID from a different country while living elsewhere. If that’s the case, we’ll just add a little extra step to verify your location, which helps us keep everything safe and sound.

You can update your profile country to match your ID or upload a document showing that you live in the country listed on your profile. You may resubmit your documents through this page. Our support teams will reach out if they need any more information from you. Feel free to visit this helpful page for more information. 

[#18]

I got hired for one project. It is my first project and successfully complete my this project. My account is in the public. As soon as the contracted ended, the profile shows " this profile no more longer" Why? I want to regain my account?

[#19]

Hi Suman,

Thank you for sharing your concern. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#20]

I can't verifiy my identity  

[#21]

Is there any one who can answer this question pls

[#22]

Hi Adugna,

Thank you for sharing your concern and for the screenshots. It looks like your browser window is not properly zoomed in for the QR code to be more visible. Could you please try zooming it in a bit more by pressing Ctrl and +? If it does not resolve the issue, please try in incognito mode and/or another browser. Additionally, you could try clearing your cache and cookies. If it's still the same, let us know, and we will be happy to assist you further.

[#23]

I received the email for verification and was accepted but it still continues to pop up that I need to verify and the apply for job button is disactived.

[#24]

Hi Ones,

Thank you for sharing your concern. Upon checking, it looks like you need to update your profile name to your real, identifiable name so that your account will be resumed. You can learn more by visiting these helpful pages:

- Change Your Profile Name

- How to represent yourself authentically

[#25]

Hi,

I'm able access my profile as freelncer but if i try to view in public mode, It show error "Account no longer exist".

What is the issue here? I've just joined the upwork 2 weeks back and never breached any policy as well.

Can someone please guide on this?

[#26]

Hi Shahzaib,

Thank. you for sharing your concern. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.