Sep 11, 2024 05:35:44 AM Edited Sep 11, 2024 05:33:56 PM by Andrea G
Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".
Solved! Go to Solution.
Sep 11, 2024 05:35:43 PM Edited Oct 11, 2024 10:42:09 AM by Andrea G
Hi all,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
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Oct 20, 2024 08:47:19 PM by Prakash K
Hi,
I am unable to complete the verification process. Ever since I have created this profile, I have tried all the documents, multiple browers and multiple devices for the verification purpose and I have been rejected all the times. I have followed all the given rules and instructions clearly but still, I am unable to verify myself.
I have left two messages over here as well on the community forum. Moderators did replied to me but the solution didn't helped. What should I do?
Oct 21, 2024 01:36:54 AM by Joanne P
Hi Prakash,
I checked and saw that your document was rejected because some details on your ID are blurred and unclear. The verification team requires that you resubmit a clear document that they can review. Please make sure to check the information shared here on how to upload your government ID.
Oct 13, 2024 11:12:38 PM by Raphael B
Hi.
I stucked on "Appear on camera".
Where can I proceed this step?
I have attached my ID verification page screenshot.
Thanks.
Oct 13, 2024 11:07:52 PM by Alia H
Hi, I'm encountering the same issue of not being able to click the Apply Now button, can someone help me on this?
Oct 14, 2024 01:57:10 PM Edited Oct 14, 2024 01:59:44 PM by Kateryna M
good afternoon Tell me please. What to do if I received such a message:
To show us it's really you, take an automatic selfie or join a video chat.
Oct 14, 2024 06:58:55 PM by Ivygail J
Hello Kateryna,
Thank you for reaching out. I have escalated your concern to our assigned team, and I am happy to let you know that your account has been resumed, and the ID Verification badge is now visible on your profile.
Oct 14, 2024 08:54:37 PM by Ashan M
Hi Upwork,
I created my account last month and it has been suspended due to reasons unknown. I filed an appeal and was said to watch some tutorial video, did that and then nothing happened. Now, I am stuck in a loop of 'To remove suspension, verify your identity' and 'You are unable to complete ID verification due to a suspension on your account'.
Could you help me with it?
Oct 15, 2024 12:29:21 AM by Joanne P
Hi Ashhan,
I checked your account and saw that one of our team members provided you with instructions on this ticket on how to resolve the issue with your account limitation. Please follow the instructions provided, and if you need further assistance, please let us know.
Oct 15, 2024 03:42:12 AM by Ashan M
Hi Joanne,
This is the message I recieved:
'The verification process is simple and should take no more than five minutes. All you need to do is upload some documents as instructed in the email you received from Upwork titled "Action required: verify your identity", or follow the instructions in your account.
Until you verify your identity, we’ve placed restrictions on your account that limit what you can do on Upwork. While restricted, you won’t be able to submit new proposals or engage in new contracts.'
But as I told, I am stuck in loop of 'To remove suspenions, verify your Identity' and 'You can't verify your identity because your profile is suspended'. And receiving no mail is not helping much.
Oct 15, 2024 04:42:13 AM by Nikola S
Thank you for following up, Ashan.
I reached out to the team handling your case, and you should be able to complete verification on the tour end now. Could you please try again and let us know if you need further assistance?
Oct 15, 2024 12:02:48 AM by Kalu E
I am facing the same verification issue with my NIN slip not being recognised
Oct 15, 2024 08:50:10 AM by YUE JIAO W
On the mobile QR code scanning page for identity verification, clicking the 'Continue with Google' option does not redirect. I need to go to the community to ask what's going on.
Oct 15, 2024 12:51:20 PM by Nikola S
Hi Ava,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 15, 2024 09:43:26 AM Edited Oct 15, 2024 09:44:19 AM by Kareem B
I had a message saying I'm supposed to send my government id to verify my account and so i did
I've sent my government id and my driver license and yet no response from upwork so far
Oct 16, 2024 02:37:56 PM by Saurabh V
Hello
I am trying to complete my verification process and the only step pending is the photo click and upload.
I have tried like 5 times with different backgrounds and lightings and I think the photo I am clicking is good but every time I am getting rejection after a few hours and asking me to click the photo again.
please can someone help me tell what is the issue with my visual verification
Oct 25, 2024 12:42:11 PM by Saurabh V
Hello
I did whatever it said on the ticket but still the verification failed for me. please help
Oct 16, 2024 11:57:21 PM by Kasie I
I've been complaining about my inability to verify my account for one week now and no one has offered to help me
I followed all the tips and guidelines but it's still not working
i don't know if upwork doesn't recognize the Nigerian NIN slip or what
It's very frustrating, please admins can you guys verify it manually or offer any sort of help
Oct 17, 2024 01:54:05 AM by Christian C
Oct 16, 2024 10:11:25 PM by Jack S
My profile name is incorrect how do I update it and how do I complete ID verification every time it is failing