Identity Verification

[#1]

Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".

[#2]

It seems I am not able to submit Bids on proposals. I was wondering what I'm doing wrong?

[#3]

Hi Brian, 

This is Ronna, stepping in for Ivy. I checked and see that your account is active and has no limitation to prevent you from submitting proposals. Could you please try in incognito mode and/or another browser? Additionally, you could try clearing your cache and cookies. If the issue persists, please share with us a screenshot of the error or issue you are getting so I can check it further. 

[#4]

Hello AndreaG, I have tried to submit my ID card even after following your tips on capturing an image, but I constantly get a reply, as shown below. I would kindly appreciate your assistance. 

[#5]

Hi Jude,

Thank you for sharing your concern. I was able to coordinate your concern with the relevant team and they have reached out to you on a support ticket here. Should you have additional questions or need further assistance, feel free to reply directly on your ticket. Our team will be happy to assist further. 

[#6]

Hi Andrea I have a problem with my certificate of earnings where should i complain about this, my name is not written correctly

[#7]

Hello Francisco,

We will look into this further and will get back to you once we have more information. Thank you.

Edited to add more information:

Francisco, I received an update from our assigned team, and I am happy to share that the name on your Certificate of Earnings has already been corrected. 

[#8]

Dear Andrea, 

I followed all of the instructions that you mentioned. 

Now, It appears {Action required: Verify your identity to continue winning jobs on Upwork. Get started.} (which I finished, I took my ID photo and my photo, then submitted) 

and {After review, we have determined that your profile photo does not meet Upwork requirements. Update your photo}. (I also changed my profile picture) . I also turn the camera+ micro permission on this website.

So now, do I need to wait for the website to submit or what? Because I can't apply for jobs now. 

[#9]

Hi Trinh,

I recommend that you please check out the help article shared with you so that you can be guided on choosing a good profile photo. Here's the help article again for your reference. It should be a close-up image of your head and shoulders, clearly showing your face. It should also look professional. That doesn't mean you need to get headshots taken in a studio. It just should be the sort of picture you'd use for a passport or other ID.

[#10]

Hi, 

I cant even get to this point because the process keeps looping. I posted about it here but I have not gotten a response. Can you assist me with this? I just need to be able to get past the ID scan part and then the other steps I imagine will be easy. 

"((Need Help ASAP)) PHONE VERIFICATION NOT WORKING to verify Identity for the account"

[#11]

I am looking to hire someone today for a project. The faster we can clear this up the better. I have my ID but the system is not allowing me to add it. Either the page breaks after log in or im looped right back to sending the code to the phone. 

Please help. 

[#12]

Hello Rhya,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#13]

I recently applied for identity verification and received the notification, "We've started a manual review." Could you please provide specific guidance on the next steps I should take? I would appreciate any information you can share, as I am eager to resolve this as soon as possible.

Thank you for your assistance!

Best regards,
khalid

[#14]

Hi Luigi. I submitted my passport ID for verification but it has not yet been verified. Upwork told me to contact support if the ID has not been verified for more than 48 hours but there is no way to contact support other than the chatbot. What do I do?

[#15]

Hi Ali,

This is Ronna stepping in for Luiggi. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#16]

Hi,

I am selecting verify account from Settings page. Then I click "Start verification" button. A page opens constains two option one of them QR code other one is SMS. I am selecting SMS button then I receive the SMS successfully. 

My problem starts at this step, whenever click the link in the SMS browser goes to QR page again with two options. I am facing a loop without verify account.

Could you please help me to solve this issue or pay back my money which I have bought for connection.

Regards,

[#17]

Hi Tugrul,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#18]

Subject: Identity Verification Pending Despite Completion

Hi,

I completed the identity verification steps on 8th September. However, even after four days, I still see the message on my dashboard:

"Action required: Verify your identity to continue winning jobs on Upwork."

Could you please assist in resolving this issue, as I would like to ensure my account is fully verified and ready to continue applying for jobs?

Thank you for your help.

Best regards,

Suresh

[#19]

Hi Suresh,

Thank you for your message. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[#20]

Hello Ronna, I have the same problem. So.. Should I keep trying? Since I've done the process more than 3 times and nothing happens. I haven't received any email from up work and the 1st step of verification hasn't been completed, Now my profile has been suspended to apply But I don't know what else to do. Waiting for your instructions. Best regards.

[#21]

Hi Gloria,

I checked your account and saw that you have not completed the ID verification process yet. Please click the option to continue here. For more information, please check this help article. 

[#22]

Yeah me too I have the exact problem you are currently facing 

[#23]

Hello Sadiq,

I am sorry to learn that you are experiencing the same issue. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#24]

Please resolve my issue !!

I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".

Hello, I have this problem, I cannot send any proposal, since automatically when I want to send I get this message, indicating that my account is suspended. I would like help to solve it please, my account has already been verified but I still cannot send proposals!

Thank you!

[#25]

Hi Sebastian,

Thank you for sharing your concern about the limitation on your account. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#26]

I uploaded my DL but it said "Can't recognize your document" What I have to do now? Please help me!