Incorrect billing sent to Client---Client is frustrated

[anthony4916]

Support,

For week ending 01/29/23, I submitted a 16 hour manual time invoice to my client. I just checked my time log and the hours are correct. The client has recieved the correct invoice for those 16 hours to review. However, the client also recieved an additional 8 hour invoice for review inexplicably dated 01/30/23 (yesterday) which is in the current week.  I checked 01/30/23 and there are no hours entered. The client is frustrated with Upwork's billing and has asked me to clarify. Please advise as to what I should do next.

Thank you,

[williamtcooper]

Anthony,

Why are both you and Upwork submitting? Shouldn't only one or the other submit for payment?

That is the issue because of time delays in the respective billings.

[NikolaS]

Hi Anthony,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.