Invitations to Interview not showing up/showing up late in my notifications

[maurogeevesy]

Hello,

Over the last week or so, I've been receiving job invites that have not been appearing in my Notifications.

I rely on my Upwork dashboard for all communication, invites, etc. and check my Notificiations and Proposals at least once every day.

The first invite came through 5 days after it was originally sent, and did not show up in my Notifications at all. It only appeared in my Proposals page for the first time on Monday morning, and had not shown up at all on there previously either.

The second incident happend this morning, when I noticed that a job invite had come through on my Notifications page at 6:41am, yet showed up as having been sent 2 days ago on my Proposals page. I checked my email account, and the message is dated at 6:41am on there too.

I rely on my Upwork dashboard every day, as and always try to respond to job invites within 24 hours. However, my communication stats have dropped as a result of this issue, and I may have lost important work opportunities as a result - both through no fault of my own.

I have screenshots of everything, and can provide them upon request.

I'd like to know if anyone has been experiencing these issues, what the problem is, and if anything will be done about it.

Many thanks,

Mauro

[egaruth]

Hi Mauro,

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[maurogeevesy]

OK, thank you Nikola.

I will continue with the correspondence on my support ticket, but will I be able to reopen this thread if the matter is not resolved?

[egaruth]

Hi Mauro,

Thank you for following up. I would like to clarify that you can follow up on this thread at any time and we will be happy to assist you. However, please know that it is best to communicate with our team through your ticket as they are the ones that can best assist you.