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Is a freelancer charged a refund fee?

A client was completely confused about setting up a job and she paid me ($1500) and closed the job before I had even started, so I refunded her the amount she had paid me. Now it seems that Upwork will be charging me a fee for refunding her. Is this correct? If so, it seems mighty unfair to me.

1 REPLY 1
PradeepH
Moderator
Moderator

Hi Margaret,

 

Thank you for your message. Please note that there are no fees for the refund. When you process a refund, Upwork will also refund the service fees charged on the same amount. Check out this help page for more information.

 

Thank you

Pradeep

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