Is there a way to refund the Project Add-ons instead of the whole project?

[#1]

A client recently purchased a fixed-priced project along with the add-ons which were outdated and underpriced. I didn't have time to update those, a mistake on my end.

Anyway, I have completed the work for the basic project, except for the add-ons. I still have 9 days left to deliver, but I would like to know if there is any way that I could refund the project addon only.

Basic project work is 100% completed.

Add-ons are remaining, which I would like to refund.

[#2 · Accepted solution]

Hi Muhammad Zuhaib,

I checked, and it looks like you have already submitted a support ticket to our team. One of our agents will update your ticket and assist you further. You might also want to read this help article. 

[#3]

Hi Joanne,
I haven't received any response to my ticket so far. I would like to have this issue resolved soon, get paid for the work that I've completed, and send a refund for the add-ons.

Edit: I've reached a conclusion with the client. The issue has been resolved.

[#4]

Hi Muhammad,

Thank you for your message. Glad to hear that the issue is resolved now. Feel free to message us if you need further assistance.

Thank you,

Pradeep