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Is this a joke? I've got suspended for 2 weeks and no progress from support!

I will write briefly. I was suddenly blocked on March 20. My document expired, I applied for a new one, but still my account is not unblocked and my documents are being checked for two weeks now. I write every day to support, but no reaction! They write some crap, like 24-48 hours and... again and again.

I've got email this morning... Screen attached. I just made reply back with a simple question: "Than why my account is still suspended?"

Then I go to ticket system and... message gone! But I screened it and I still have it at my email.

I have just have one question for you, guys. ARE YOU KIDDING ME? I am suspended for 2 weeks for no reason and you even can't do regular ID check! What is going on?!


**Edited for Community Guidelines**


wordpress / woocommerce / shopify etc. look at my profile!

Hi Aliaksei,


Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. 


Your ticket is assigned to the correct team, and they are doing their best to help you with your concern. Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ AJ
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