Issue with Get paid

[1a434b5f]

Why is my payment method of 'direct to local bank' is inactive. Despite of my tax information are completed and verified. It's been more than a week.

[williamtcooper]

Rashid,

It is possible that your payment method of 'direct to local bank' is inactive because there was an issue with your tax information or ID. If this is the case, it would need to be corrected before the payment method can become active again. You can contact Upwork's support team to find out if this is the issue and they would be more than happy to assist you in resolving any issues with your tax information.

[ArjayM]

Hi Rashid Abdul Rahim,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[1a434b5f]

Hi, 

It's been more than 48 hours. And the issue is not yet resolved.

[JoanneP]

Hi Rashid Abdul Rahim,

Please allow time for our team to review and update you directly on the same ticket and assist you further.