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NikolaS
Moderator
Moderator

Issue with logging in. Error: ERR_TOO_MANY_REDIRECTS

Some users may experience issues with logging into their accounts. 

 

Error message: ERR_TOO_MANY_REDIRECTS

 

We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. We will update this thread as soon as we have more information.  

 

Edited to add. 

 

Could you please try and clear your cache and cookies and login again into your account? Please let us know if the issue persists after these steps. 

~ Nikola
Upwork
ACCEPTED SOLUTION
NikolaS
Moderator
Moderator

Hi All,

 

Could you please confirm if you have tried basic troubleshooting steps such as clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?
  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better
~ Nikola
Upwork

View solution in original post

11 REPLIES 11
6f99e015
Community Member

I am unable to login.  I get the following error when trying to:  

Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

What's wrong with Upwork? why can't you guys fix your login flow? 

I can't login to my account because I accidentally tried logging in with my google account that has the same email as my account

FIX IT.

Website and log in is down... no comment from Upwork

Hello this issue is also happening to me. I tried clearing cookies and a new browser. It keeps giving me the same error message.

 

This page isn’t working

www.upwork.com redirected you too many times.

ERR_TOO_MANY_REDIRECTS
NikolaS
Moderator
Moderator

Hi All,

 

Could you please confirm if you have tried basic troubleshooting steps such as clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?
  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better
~ Nikola
Upwork
59f1276c
Community Member

Why has this been marked as a "solution"?  This is really not how you want to engage with your clients. 

 

  • Browser/s used


    Chrome, Edge, Firefox, Safari



  • Browser version

    You're kidding, right?

  • Machine’s OS

    Windows 10, Windows 11, iOS


  • Machine’s OS version



    Who knows. 
  • Screengrab of the issue

    59f1276c_0-1686618690900.png

     



  • Additional details that may help us/the team investigate your concern better

              I tried to access from several different locations in different towns, no joy. 


 

59f1276c_1-1686618829065.png

 

 

 

36ce482f
Community Member

I have the same issue. I get to the main page, but after I enter in my credentials and Sign In, I get "Failed to open page" on Safari & Chrome. Both browsers return this error : ERR_TOO_MANY_REDIRECTS

a796016a
Community Member

Since this is clearly a widespread issue, wouldn't it make sense to update the Upwork status page to reflect it?

 

https://status.upwork.com/

 

(Also, have cleared cookies twice and tried a different browser -- same error.)

b79112ba
Community Member

Hello, can I get a support on this issue as well?

ac19288e
Community Member

Upwork. you guys are handling this like an upwreck..... 

To all the people that commented on this. my temporary solution is to login, get the redirect errors and then hit an internal route inside their application like: https://www.upwork.com/ab/messages it seems like the redirect issue is only a part of their application home/index.

You are the man, this also worked for me

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