Issue with refunded connects not added to my account

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Dear Customer Care Team,

I am writing to report an issue with my connects. Recently, I received a notification that my connects were refunded due to being outbid by another freelancer on a project. However, the refunded connects have not been added back to my account yet.

I have checked my account several times and the connects are still missing. I would appreciate it if you could look into this matter as soon as possible and resolve the issue.

Thank you for your time and assistance.

Sincerely,

Rashid Karim

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