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pauldomz01
Community Member

Issues in Manual Adding Time

Hi Everyone is anyone here having trouble logging manual hours?

Apparently this is happening to most of my projects! I already cleared cache and even used Incognito for this so I believe this is really an issue! 
I keep on getting the error "This time overlaps with hours you have already logged." even though I haven't logged anything on the week! I tried changing UTC/Mine time just to see if it helps but unfortunately it doesnt! I am trying to reachout upwork via chat message but I am just greeted with a bot with a repetitive message so I am hoping through this forums someone could atleast notice this issue of mine!

I look forward for your help!

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9 REPLIES 9
LuiggiR
Moderator
Moderator

Hi Paul, 

 

I'm sorry you're having trouble adding your hours and contacting support. I've escalated your concern to the team; you can rest assured that one of our agents will contact you via a support ticket to assist you further.

~ Luiggi
Upwork
wmasongsong
Community Member

Hello, this is also happening to me now. I am getting the same error. I am unable to add for Monday only and the rest is to no avail. I have 40 hours weekly limit. Can anyone help?

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Hi Wilfredo,

 

I checked and it looks like you have more than one active Hourly Contract. Please keep in mind that our system is designed in such a way that whether you track the time through the desktop app or you put in manual time on any contract, you will not be able to overlap time.

 

~Andrea
Upwork
jmshw0521
Community Member

I have precisely the same issue.

 

I see the Moderator, AndreaG, has indicated something about having more than one active hourly contract.  What does that mean regarding overlap time? Surely you are allowed to work more than one hourly contract?

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Jason S

JASON

Hi Jason,

 

Thank you for reaching out. I'm Pradeep, stepping in for Andrea to address your inquiries. I want to clarify that you are permitted to have multiple active hourly contracts on your Upwork account. However, you can only log hours for one job at a time. In other words, if you have already logged hours for a particular job or a different hourly job during a specific interval in a day, you cannot manually log time for that same interval on the same job.

 

- Pradeep

Upwork
shaimarie22
Community Member

Hi, I have to clients, the other clients allowed me to manually add time, however I am Having This time overlaps with hours you have already logged." even though I haven't logged anything on the week. Please help

shaimarie22_0-1712617908682.png

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please help

 

 

Hi Sheila Marie,

 

Thanks for reaching out! I understand you are having trouble adding manual time to one of your contracts. I checked your account and saw that you have other contracts. As Pradeep mentioned in this thread, you can only log hours for one job at a time. In other words, if you have already logged hours for one of your contracts or a different hourly job during a specific interval in a day, you cannot manually log time for that same interval. You'll have to check that you add the hours where they don't coincide with the hours you already logged.

~ Joanne
Upwork
shaimarie22
Community Member

Hi, I have two clients, the other clients allowed me to manually add time, however I am Having This time overlap with hours you have already logged." even though I haven't logged anything on the week. Please help

shaimarie22_2-1712618012781.png

shaimarie22_3-1712618022948.png

 

 

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