Issues with Testimonial Approval and Chat Access

[#1]

• Hi Upwork Community,

A testimonial from a valued client in a respected position with a well-established LinkedIn profile was not approved. This testimonial is particularly meaningful to me as I completed an important project for them, and I’m unsure why it was rejected, especially since other testimonials were approved without issues.

Additionally, I’ve been unable to access the help chat to submit a ticket, even though I’m a Plus Upwork client. I’m wondering if this is a temporary technical issue or if there’s another reason why access might be restricted for paying clients.

Any insights or suggestions would be greatly appreciated.

Thank you for your support!

[#2]

Hi Diego,

Thank you for your message. I have shared your concern with the relevant team and they have reached out to you on this support ticket. Feel free to reply directly on your ticket if you have additional questions. Our team will be happy to assist further.