It has been more than 3 weeks for a support ticket update, no answers

[#1]

Hello,

I have had an open ticket since October 30, and the last response I got was on November 16. How else do I reach out to the support team? I understand support agents are busy, but I believe at this point it is more than reasonable for me to request further updates from the support team.

Thank you, look forward to your comments.

[#2 · Accepted solution]

Hi Francisco,

I'm sorry to hear that you haven't gotten an update on your ticket yet. I already followed up with the team handling your concern so they can reach out to you soon.

[#3]

Hi Francisco,

I checked the support ticket you are referring to and I see that one of our team members has already responded to you today. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep