It's not safe to download this file. If you really want to access this file contact Customer Support

[Anonymous-User]

Hi,

I was interested in a project and I was greeted by the message in the title when I tried to download a .pdf attachment (which is 1KB in size, as always)

How does that work?

Does nobody see the file without contacting customer support ?

How long does it take to receive a reply from the customer support?

Will the job post be available when I receive the reply?

If the job contains a malicious file, why Upwork doesn't take the job post down?

Thank you for reading.

Best,

M.

**Edited for Community Guidelines**

[LuiggiR · Accepted solution]

Hi Mehmetcan,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[Anonymous-User]

Thank you Luiggi R .

I just had the answers to  some of my questions. 

- It took four hours for support to contact me about the issue.

- The job post is still available but applying for the job is no longer feasible since there are already 20 to 50 applicants.

- The file was blocked due to restricted file extensions.

I wonder if it would be more logical  to block the file extensions from the client side, before the job post becomes online... Just an idea.

Best,

M.